Ratings based on 416 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Luis

This traveler left a rating score only Posted Nov 21, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Lovely break in this fabulous hotel

Posted Nov 8, 2017
Pros: Its location and friendly atmosphere as well as cleanliness, choice of breakfast foods and willingness to help with any query we had was brilliant.
We really enjoyed the break for 5days in this hotel, which had a wonderful atmosphere and friendly staff and I would go back at first opportunity as the location and facilities were all brilliant
3 out of 5
by A verified traveler

Posted Oct 30, 2017
Really expect more from "5stars". Wake up call on the wrong day. Room keys wrong. Mediocre and unprofessional massage. Management needs to tighten up.
3 out of 5
by Phillip

Beautiful pool, mediocre hotel

Posted Oct 15, 2017 on Hotels
The pool area is gorgeous... very spacious and nice - but that's about all. Beach is nice... not much else in the area - you need to to drive or cab to go anywhere. The rooms are extremely dated and not very nice. Service is adequate
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Convenient, nice poo,garden & beach

Posted Oct 9, 2017
Everything about this hotel is very good although I would not give it 5 stars as there is room for improvement. Lovely beach area, pool and side restaurant/bar is clean and comfortable, garden is amazing, most staff are nice and polite but some could be trained to please their guests with more flexibility. Overall lovely hotel but a little tired looking. Rooms are quite small and old style but clean and fair.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017 on Ebookers
Fantastic place and really friendly people. Will hope to be back another time.
4 out of 5
Recommended
for Families
by A verified traveler from Chicago

Nice hotel on the beach. A lot of kids.

Posted Aug 6, 2017
Pros: Staff. Facilities. Spa. Easy access to the beach.
This is a nice hotel on San Augustin beach (You literally go out the back door of the hotel, and you are on the beach). Nice facilities: 2 swimming pools: 1 large, and another smaller one. Very good breakfast. Free WIFI, free although limited space, on site parking. 20 minutes walk on the beach to Playa del Ingles. Few restaurants near by. Staff is very helpful. Rooms are adequate size. BUT, this is mainly a hotel for families with kids. There are a LOT of kids everywhere. So, if you want quiet or romance, may be this is not the place for you.
5 out of 5
by Ali

Excellent from top to buttom

Posted Jul 23, 2017 on Hotels
Absolutely amazing from entering the hotel and receive top notch service to staying in very clean rooms, excellent food, beautiful garden, very nice daily programs, great pool, and top cleanliness everywhere. Would strongly recommend it. Only missing kettle in the rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Nice hotel. Rubbish area

Posted Jul 11, 2017
Very little going on outside of hotel Only a couple of restaurants and a couple of shops
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Lack of so many facilities

Posted May 23, 2017
Lack of restaurants. ..on 2......room bathrooms weren't clean up standard. ....the beach was scarey .....like swiming in black water......