Ratings based on 115 Verified Reviews

3.8 out of 5
71% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New York

Front desk personnel rude. Noise was unbearable.

Posted Dec 30, 2017
The front desk personnel at check in were rude and during the stay at times difficult. The rules for visitors are very dated. You can only have visitors in the lobby until 6 at night. You cannot bring young or older visitors to the room for any length of time. The construction and noise were unbearable in the room. The personnel at the meal were very nice. They should have been at the front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sao Paulo

Well located, friendly staff, good food.

Posted Oct 13, 2017 on Orbitz
Pros: Location, Staff and Food.
Cons: Request of higher floor and sea view not fulfilled. Teenagers allocated in different floors, with disturbance and noise all nights.
Location: Close to La Regatta (best restaurant in San Andrés) and boarding marinas for many tours in San Andrés.
Well located - near most of the best restaurants and tours boarding marinas of San Andrés, friendly staf - especially from the restaurant, good food - excellent coffee, lunch and dinner with wines included.
2 out of 5
by A verified traveler from Portland Oregon

Ok hotel.

Posted Jul 26, 2017
It's a nice enough hotel with good food choices but they are building all around it so the construction noise is terrible and in a few months it will not have any view of the ocean. The pool is in great condition and the staff have great costumer service.
3 out of 5
by A verified traveler from West Palm Beach, FL

Not great

Posted Jul 18, 2017
Got to the Hotel early but did not get checked in until 4:30 in the afternoon. Bad wifi, power went out twice. Shower head was bad. And no water the morning of check out. I would not stay here again or recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel just minutes from the beach & shopping

Posted Jul 1, 2017 on Orbitz
The hotel is pretty new , the stuff was excellent and exceeds the aquarium hotel standards! Some rooms have ocean view! Food is great! Interior garden and pool is great! Had 2 free massages with room and breakfast and lunch included for only one night stay! Just few minutes from the beach, shopping and clubs! Very happy with the hotel experience!
5 out of 5
by A verified traveler

Posted Jun 1, 2017 on Hotels
I only give this hotel 5 starts so that they put my review in the front page! DO NOT VISIT THIS PLACE!!! WENT HERE FOR MY NIECES SWEET 16 AND A FAMILY REUNION, EXTREMLY HORRIBLE, THE HOTEL LOOKS NOTHING LIKE THE PICTURES, IS OLD AND DIRTY, THE STUFF IN THE BUFFET AREA THEY ARE REALLY NICE BUT THE FOOD IS AVERAGE NOTHING SPECIAL, BREAKFAST IS THE SAME WVERY MORNING, THERE IS CONSTRUCTION EVERY WHERE YOU LOOK! IS FAR AWAY FROM THE BEACH, THEY ARE NOT WILLING TO MAKE ACCOMODATIONS FOR YOU OR MAKE YOU FEEL WELCOME!! YOU HAVE TO GET THE CHAIRS AND TOWELS IN A DIFERENT HOTEL WHEN YOU GO TO THE BEACH, NO UMBRELLAS ARE GIVEN EITHER, YOU HAVE TO RETURN EVWRYTHING BY 5:30 OR THEY CHARGE YOU AN EXTRA FEE. CANT SWINM IN THE POOL AFTER 6PM AND THE FLOOR IS ALWASY WET AND SLIPERY. I EXPECTED MORE FOR THE PRICE, ABSOLUTLY NOT WORTH IT RUIN OUR WHOLE VACATION!
5 out of 5
Recommended
for Everyone
by A verified traveler

.close to the beach and commerce

Posted May 29, 2017
I"ll return,I was satisfied there.the staff is very friendly,restaurant is ok.& clean
3 out of 5
by A verified traveler

Convenient and nice

Posted Apr 9, 2017 on Hotels
Convenient location. Pool area is nice but some construction during the day. Food is okay. There are lots of restaurants walking distance away, so depending on price difference between all inclusive or not, it might not be worth it. But breakfast was definitely good with a variety of things. Staff were nice but a little pushy trying to upsell on tours. Room was clean and comfortable but nothing outstanding.
3 out of 5
by A verified traveler

Clean and comfortable

Posted Oct 30, 2016 on Hotels
Good hotel for the price. Clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Excellent

Posted Oct 4, 2016
Good food good beds, good location, thank you, its an all inclusive good hotel