Ratings based on 512 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from central america

Nice and comfortable.

Posted Oct 5, 2017
Well located. Close to the beach. Very good food. Room clean and comfortable. No regrets! Would definitly como back and recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel, well located.

Posted Sep 6, 2017 on Orbitz
Hotel was good overall, staff was a bit rude and not so courteous, but overall it was ok.
Comment from Hotel Management
Sep 16, 2017 by MABEL MIRANDA, Hotel Management
Thanks for staying with us! Your opinion is very important to us
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Aug 30, 2017
Large room Dining room breakfast and dinner buffet - great food quality and variety - pleasant staff. Live music at dinner. Central location on the beach Low water pressure in shower
Comment from Hotel Management
Sep 3, 2017 by yarisha , Hotel Management
Buenas tardes gracias por elegirnos y dejar sus valiosos comentarios
5 out of 5
by Ignacio

Best hotel in San Andres by far!

Posted Aug 20, 2017 on Hotels
Great hotel, recently refurbished, prime location. Would recommend to get a sea view room, the balcony was amazing! Low points: no gym and not enough spots with shade on the pool.
Comment from Hotel Management
Aug 23, 2017
gracias por sus comentarios
4 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Gracias por elegirnos y dejar sus comentarios
3 out of 5
by Digno

Posted Jul 19, 2017 on Hotels
The hotel is very clean and comfortable and located on the beach on the main area of town. The room was big and confortable as well as the bed but we had problems with odors coming from the bathroom. We told the administration but nothing was done about it. The front-desk people were not very helpful but the service people everywhere else were very nice.
Comment from Hotel Management
Jul 24, 2017
Gracias por elegirnos y dejar sus comentarios
1 out of 5
by A verified traveler from los angeles

Terrible hotel

Posted Jul 15, 2017
You have to wait for hours to have a towel here. The person on the buffet restaurant who ask for your room number before you eat was rude and mean. All of the restaurant's staff are all very nice except to that one old lady. Our room was not the best room at all. The air conditioner was at 80c all the time thinking it will adjust itself. Location wise it was really close to the beach... worst hotel I have ever stayed in... I want my money back/ refund.
Comment from Hotel Management
Jul 18, 2017 by yarisha , Hotel Management
Gracias elegirnos y dejar sus comentarios
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota, Colombia

Good location, the room 510 has the central air

Posted Jun 30, 2017
Pros: location
Cons: insulate the air room inside 510 room
Location: near commerce and beach
overpriced for my knowing. even it has a good place.
Comment from Hotel Management
Jul 6, 2017 by yarisha , Hotel Management
Gracias por elegirnos, para nosotros sus comentarios son muy importantes
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Super friendly staff and a very nice hotel!

Posted Jun 8, 2017
Pros: The Staff and room was great. Rate was also very good for this type of room.
Cons: Extend the breakfast a little later than 9:30am.
Super friendly staff and a very nice hotel! We had a great time here. Right in front of the beach. We were able to leave our luggage after checking out and was able to enjoy the island until our flight.
Comment from Hotel Management
Jul 6, 2017 by yarisha , Hotel Management
Gracias por elegirnos, para nosotros sus comentarios son muy importantes
4 out of 5
by Anthony

Paradise

Posted Jun 4, 2017 on Hotels
Awesome , just make sure the room you get us not small...but everything else is amazing.
Comment from Hotel Management
Jun 21, 2017
Gracias por elegirnos sus comentarios son muy importantes para nosotros