Ratings based on 66 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Minor Problems Overcome by Great StaffPosted Jul 26, 2015
Pros: Mostly, the staff
Cons: The rooms need to be modernized
Location: Rocky Cay is close by and a great beach to go to. Also, the Aquarium is a quick boat ride away and leaves from the hotel itself.
Overall we had a great trip to San Andres and still believe this was the best hotel to stay at. Currently, the rooms are outdated but they are working hard on renovations. The staff is extremely friendly. They do everything to keep you entertained from Bingo to Water Polo and fun shows at night. They have a boat that goes to the Aquarium which is great. Food is also good and varied.
for Familiesby Facundo from buenos aires
Well donePosted Apr 15, 2015 on Hotels
Everything was as expected. Hotel is pretty well located, and even it can be renovated, facilities are in a very good shape. Had a wonderful holidays with the family, and the hotel staff did everything on their power to improve our stay. I'll definitely stay again at the same hotel.
for Couplesby Ted from San Diego, California, USA
One Of The Worst Hotels Ever Been To!Posted Mar 11, 2015 on Hotels
Bad Location, No Beach, Very Windy Small Pool. Worst Bed Ever Slept On (Felt like Sleeping On Ply Wood). Very Noisy, Major Construction going on all the Time in Rooms,(Jack Hammers, Saws etc, 7am-7Pm every Day) Suppose to Be All Inclusive, But You Have to Pay for Internet Wi Fi Service, And Pay for Safe in Room, & Pay For Any Calls From the Room. Refrigerator Totally Empty Not Even Water.(Signs Say Be Ware of the Tap Water. Only Few Restaurants Have to Make Reservation At 8 AM Every Morning, and Very Limited.Only two Bars, Small Dixie Cups for Drinks. Asked for A Columbia Beer, but they said the Boats with Beer have not Come in for Days, So all they Had was Miller Lights. I would Never Reccomend This Hotel To Anyone!
for Familiesby camilo
Posted Jan 4, 2015 on Hotels
for Everyoneby A verified traveler from Panama
Decameron Mar AzulPosted Dec 5, 2014
Personal tried Hard but not always acts quickly or explains things clearly. Lady in the tour office could be friendlier. Booking made for dinner in another hotel, made in front of me, never materialized. The Wifi should be free in the lobby as it is very bad and frustrating to pay and not be able to be connected with the outside world. The food fantastic, rooms clean although shower horrible, no hot water. All in all it was enjoyable but could have been better.
for Familiesby JUAN from Medellín
Buen hotel, pero...Posted Nov 29, 2014 on Hotels
El hotel es muy bueno, pero lo único que no nos gustó es que el mar es muy sucio. También tuvimos problemas con el aseo de la habitación pues era muy malo.
by A verified traveler
Roof leakingPosted Nov 7, 2014
Spent 6 days with the roof leaking. Had storms almost every day, and trying to stop water spreading in the room.
for Getaway With Friendsby Erica Ambrozin from Brasil
Atendimento de PrimeiraPosted Sep 26, 2014 on Hotels
O atendimento dos funcionários são de primeira classe, pois os mesmos nos fazem sentir muito bem-vindo e são muito educados (Todos eles sem exceção). A limpeza de todo o hotel é impecável e todas as refeições são muito boas. As atividades também são bem divertidas, fora que esta incluso o principal passeio da ilha no pacote do hotel. Uma das observações é sobre os quartos que são muito fechados e quando se toma banho todo quarto fica muito úmido por não ter uma boa ventilação. E outra observação é o fato do cofre e da internet serem pagas, isso não é muito legal. Do restante o hotel é ótimo e eu recomendaria com certeza.
for Couplesby A verified traveler
hotel muy basicoPosted Sep 11, 2014 on Hotels
desilucionante. no era lo que se vendio. el hotel no tiene categoria. la infraestructura del hotel es de menos estrellas y los paseos que venden son peligrosos
Recommendedby Sebastian Giraldo from Bogota
Buen descanso y excelente comidaPosted Sep 6, 2014 on Hotels
Muy buen lugar para quedarse, la posibilidad de tener una playa privada es muy conveniente, variedad de actividades nauticas, el restaurante muy variado y bien atendido, las condiciones del hotel en algunas zonas tienen algún deterioro pero nada que reste a la calidad del servicio, el mar de la isla es lo máximo.