Indoor pool, open 6 AM to 10 PM, sun loungers

Reviews of Clarion Hotel San Angelo near Convention Center

2.5 out of 5
Clarion Hotel San Angelo near Convention Center
441 Rio Concho Drive, Building A, San Angelo, TX

Reviews

7.6

Good

Rating 10 - Excellent. 393 out of 1003 reviews" "
Rating 8 - Good. 269 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 91 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

LARRY

Stayed 1 night in Mar 2024

4/10 Poor

Tami

Disliked: Cleanliness, property conditions & facilities
When you can hear a conversation plain as day the people in the room right next door is having that’s really bad! We could hear all the people in the hallway! I won’t stay at another clarion if that’s the quality you offer
Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very Happy with out stay only issues was the hot tub was freezing cold.
Stayed 3 nights in Mar 2024

10/10 Excellent

KEITH, CANYON LAKE

Liked: Cleanliness, staff & service
I like the indoor pool & hot-tub, but unfortunetly the water was cold on this last visit. You couldn't get in the hot-tub and the big pool was cool but bareable.
Stayed 2 nights in Mar 2024
Response from sz on Mar 14, 2024
thanks

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Dear Scotty, Thank You for your review and choosing our hotel. We hope to see you back soon.Sincerely,Clarion Front Desk Manqer

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from sz on Mar 14, 2024
thank you

4/10 Poor

Isaiah

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Priced point is just under hilton, but the quality is way below

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would stay here again. Just DON’T GO THROUGH EXPEDIA! They DO NOT hold up to their price match guarantee! Will NEVER use Expedia again!!!
Stayed 1 night in Feb 2024
Response from sz on Mar 14, 2024
thank you

10/10 Excellent

Albert

Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Feb 2024
Response from Trina on Feb 4, 2024
Thank you so much very happy to hear you enjoyed your stay here at the Clarion!

10/10 Excellent

Lorena

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Trinity on Feb 4, 2024
Thank you for your response, Lorena, we are so happy to hear that you enjoyed your stay here at the Clarion..

8/10 Good

Lisa L

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room 124 is dark the lighting was so very poor I went to the front desk. She was very nice and the bed side lamp was a little brighter. However, the bathrm was so dark I went to the lounge to apply makeup. On that point it has not had a deep clean in a very long time. The grout was filthy, dust on the towel racks, tub anti slip mat almost black needless to say, no shower for me. Carpet worn. Tiny single window with the wrong size drape. The bedding was crisp, clean and puffy. Front desk was great during the evening. AM woman seemed like I was bothering her when I asked for a key at 10:00 because I was locked out. Ran out of coffee in the lobby at check out. Please see that maintenance is out of the way with trash etc. before check-in hrs. house keeping were very pleasant on the occasion of passing by. I don't know if the bar is yours but it was under staffed and too loud. Thank you, I do plan on returning, because of the staff and the bed.
Stayed 1 night in Jan 2024
Response from Trina on Feb 4, 2024
Thank you for your feedback, Lisa. We value your opinion. On behalf of the Clarion Hotel, I apologize that your stay was not up to your standards. We will definitely Strive to do better in the future.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and stay
Stayed 2 nights in Jan 2024

10/10 Excellent

DEANNA

Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Liked: Cleanliness, amenities
Nice
Stayed 3 nights in Jan 2024

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Promotion of property on Expedia is false. We selected two room king suite on Expedia. When we arrived at property, there are NO suites even built into the building. We were stuck with sub-par king room. Expedia listing boasts “onsite restaurant”, yet there is not a restaurant at the facility either.
Stayed 1 night in Jan 2024
Response from gm on Jan 11, 2024
I am sorry your were not pleased, but we do not list any two room suites on Expedia.

2/10 Terrible

Luz

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bukola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Yolanda

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel based on the previous reviews, indoor pool for the kids and it being pet friendly. We got there, walked in with the dog and checked in. When we left to have dinner, our dog was whining a little bit. 4 minutes later I get a call from the hotel saying that we couldn’t leave him there to go get dinner(mind you - dog friendly places to eat in San Angelo are very limited). She also said she had to charge us extra for him. Why didn’t she mention that upon check in? So we get our food to go and come back to the hotel. Decided to go down to the indoor pool. One of my kids stayed in the room since we weren’t allowed to leave the dog. No matter - the chemicals in the pool area were so strong that they were burning my eyes the moment I walked in. Couldn’t even stand getting in the water. The mattress was sunken in and so uncomfortable. The tub was moldy, areas around the ice machines were disgusting and the breakfast was awful. Juice machine wasn’t working, sausage was cold, very limited options.
Stayed 1 night in Dec 2023

6/10 Okay

Melony

Traveled with pets
Disliked: Cleanliness
Cat litter in the room from previous guest. Waited 15 min at the front desk and no one showed up. Needed towels and had to go to the pool area to get them. Tub drain clogged. Left message since no one was available at the desk-my message was returned 11 hours later. Phone in the room didn’t work. Charged me extra fees that I thought were included in my initial booking and prepay for my stay. No one called me to tell me about the pet fee that I thought was included and just charged my credit card. Supposed to get a refund on this but have yet to see it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly. My kids enjoyed the pool and breakfast there. My son forgot his tablet in the lobby when we checked out and the staff found it and called me to inform us. Which we were grateful!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Adalberto Eddie

Traveled with family
Stayed 1 night in Dec 2023

8/10 Good

Sarah Jane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Almost perfect unless you are Physically Disabled
I called the night before and asked if the pool lift worked. I was coming with 2 people with disabilities and we wanted to swim. also, we would need a stool in the tub/shower we needed 2 beds and needed the stool in a non handicapped room Staff was great, When we checked in reception staff said she would be up soon to check for shower stool and It was present. The lift was another story The directions to use it were worn off we called desk for help no one know how to operate it. we were able to get my friend in the door but only with a lot of assistance was she able to get out The need a folder or something to explain operations and the sticker explaining operations needs to be replaced
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Stayed 1 night in Dec 2023

8/10 Good

Mario

Stayed 1 night in Dec 2023

6/10 Okay

Ashley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel front and lobby are very nice, not a terrible location for San Angelo. It was definitely cleaner than the first motel we went to which Hotels.com did make that right which is how we ended up at the Clarion. The lady that checked us in was very nice. I would say they need a better cleaning service and probably throw away sheets/comforter that have bedbug stains. My husband and I shared one towel because the rest either had stains or someone's hair on it. You can tell the hotel is trying but lacking with the cleaning service.
Stayed 1 night in Dec 2023

4/10 Poor

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Gerald

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not what it once was.
Would not stay on the first floor unless you are an early riser. Staff and guest extremely noisy beginning at 6:30am. Breakfast was cold an uneatable. Lip stick on a pig... this hotel has alot of paint to cover up its flaws. It was only 71 dollars per night and the bed was decent.
Stayed 2 nights in Dec 2023

8/10 Good

Gerald

Traveled with group
Liked: Cleanliness, room comfort
Ok for couples, business or solo travelers.
Overall hotel is fine, breakfast ok and bar connected to the lobby. It has a small coin operated laundry facility. Not the best choice of family with children. I would rate it 3.5 stars overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Phillip, Columbus

Traveled with pets, Traveled with family
Liked: Amenities
We arrived only to find out that Expedia had cancelled my reservation (without my knowledge or desire!). The Clarion staff was great in getting us another room at an even better rate! I was very happy with the Clarion experience.
Stayed 1 night in Dec 2023

8/10 Good

Selene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Clean rooms and good customer service. All around comfortable stay
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
They were very accommodating, despite being completely booked. Everything was very clean, and it was convenient to every place we wanted to be.
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Staff & service, room comfort
Ok for one night stay
Hotel fine. Older place. Bathroom could be swept and cleaner. Breakfast area needed to be cleaned during serving time. Juice machine broke and juice they offered was deluted down. Had no jelly for toast.
Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Stayed 1 night in Dec 2023

10/10 Excellent

SONYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

David

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
At check in they could not find both my rooms even with the confirmation numbers. Made me pay for another room, when I got to my room called and said they found second room and would refund third room. Libby and hallways dirty. Room was clean bed comfortable. AC doesn’t get room cool set it to 60 comes on for a short period and goes off.
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

SONYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Traci

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clarion Review
The room ran out of Kleenex and I reported it to the front desk- we never got more. Plus I had to ask for fresh towels three times. Also, our key cards were disabled before checkout time.
Stayed 2 nights in Dec 2023

4/10 Poor

Jennie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Jennie
On 3 different times, someone tried to come into our room Next room was trying to get into my room adjoining door, TV hard to adjust, never got the sound working correctly, no one came to bring towels in the 3 day stay. Needs major overhaul. Beds very comfortable.
Stayed 3 nights in Nov 2023

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Luis

Business traveler
Liked: Room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Barry

Stayed 2 nights in Nov 2023

8/10 Good

SONYA

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

barker

Stayed 1 night in Nov 2023

6/10 Okay

John

Stayed 1 night in Nov 2023