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Reviews of Fairfield Inn & Suites by Marriott San Angelo

2.5 out of 5
Fairfield Inn & Suites by Marriott San Angelo
1459 Knickerbocker Road, San Angelo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 572 reviews" "
Rating 8 - Good. 155 out of 572 reviews" "
Rating 6 - Okay. 50 out of 572 reviews" "
Rating 4 - Poor. 25 out of 572 reviews" "
Rating 2 - Terrible. 26 out of 572 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Stayed 1 night in Mar 2024
Response from -Elizabeth, Operations Manager on Apr 16, 2024
Thank you so much for your 5 out of 5 rating! We hope you choose to stay with us again in the future!

6/10 Okay

Reanna, Cottage Grove

Traveled with family
Liked: Staff & service, property conditions & facilities
It was a lovely room and breakfast options are ok. The property sits right on a busy street so traffic is load throughout the night. If you’re looking for a quiet sleep…probably not the best place to stay. Very good hotel otherwise.
Stayed 2 nights in Mar 2024
Response from -Elizabeth, Operations Manager on Apr 16, 2024
Thank you for your honest feedback! We hope to see you again in the future!

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They accommodated us be letting us get into our room when we needed it!
Stayed 1 night in Mar 2024
Response from -Elizabeth, Operations Manager on Apr 16, 2024
Thank you so much for your positive feedback! We hope to see you again soon!

8/10 Good

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay at the Fairfield Inn. The beds were comfy and clean. The staff was extremely helpful and friendly. The breakfast was good and everything was very clean.
Stayed 1 night in Dec 2023
Response from Jessie on Jan 29, 2024
Vicky,Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

8/10 Good

LEONARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 1 night in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

Adam

Stayed 3 nights in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Making improvements
Despite the remodel going on. The place was very clean and well organized.
Stayed 1 night in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the area
Stayed 1 night in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Jessie on Jan 29, 2024
Thank you for the feedback - I'm glad you enjoyed your stay! We'll see you on your next travel to San Angelo!

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessie on Nov 14, 2023
Thank you for your feedback! We hope to see you again on your next trip to San Angelo!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jessie on Nov 7, 2023
Thank you for the feedback!

10/10 Excellent

Jesusa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jessie on Nov 7, 2023
Thank you for the feedback!

8/10 Good

Danny

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every impressed with Ada room
Stayed 1 night in Oct 2023
Response from Jessie on Nov 14, 2023
Danny,Thank you for your feedback! We hope to see you again on your next trip to San Angelo!

2/10 Terrible

Elizabeth

Stayed 2 nights in Oct 2023
Response from Jessie on Nov 7, 2023
Thank you for the feedback!

10/10 Excellent

Gretchen

Business traveler
Liked: Cleanliness
Hotel was under renovation so some disruptions
Stayed 1 night in Sep 2023
Response from Jessie on Nov 7, 2023
Thank you for the feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Currentl under remodel in lobby, pool closed
Entire lobby, entrance is demolished and under construction. Not the best impression walking into concrete floors, other than that and a water main break down the street that cussed water outage for the day, it was clean, breakfast was fine.
Stayed 3 nights in Sep 2023
Response from Jessie on Nov 7, 2023
Our renovations are coming to an end! So we hope you choose to stay with us again, and experience our beautifully renovated property!

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessie on Sep 21, 2023
Thank you for your feedback! I'm happy you enjoyed your stay at our Fairfield Inn!

10/10 Excellent

Irene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction
Stayed 2 nights in Sep 2023
Response from Jessie on Sep 21, 2023
Thank you for your feedback! I'm happy you enjoyed your stay at our Fairfield Inn!

2/10 Terrible

Melinda

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst experience
Terrible visit. We travel to San Magelo regularly on business and will NEVER stay at this hotel again. There was urine in the trashcan in our room and when I told the front desk that I didn't feel confident with the cleanliness of the bathroom and would like it cleaned again (as there were no other rooms available they said). Someone came and put a new bag in the trash but refused to clean. We were promised fresh towels 4 times and never got those either. The mattress was hard and I ended up sleeping on the couch because it was so bad. There was trash like candy wtappers and chewed gum in the elevator when we checked in and still there when we checked out. The overall cleanliness of this hotel is pretty bad.. The entire hotel is under construction but they dont tell you that when you are reserving a non refundable room. We had to try and carry our luggage over construction debris outside the pool area in order to get to the parking lot.
Stayed 1 night in Sep 2023
Response from Jessie on Sep 14, 2023
Melinda,I am sincerely sorry for the experience you had at our San Angelo Fairfield Inn. I am investigating these cleanliness and housekeeping issues with my housekeeping supervisors to ensure that this issues do not occur again. Thank you for bringing this to our attention, so we can work to improve our cleanliness and guest service.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
The property is currently undergoing a significant construction project in the main lobby/great room and additionally requiring pool closure. I didn’t see any notification of this situation when booking either on the hotel’s website or from Expedia. Had we been aware of this, we may have booked elsewhere, particularly because we were traveling with small children. The construction project also had a negative impact on parking. The staff was friendly and helpful and the room was fine. We would consider staying at this property in the future after the demolition and renovation is complete.
Stayed 2 nights in Sep 2023
Response from Jessie on Sep 13, 2023
Thank you for your feedback! I do apologize that these renovations were not ideal for a family traveling with small children. On your next trip to San Angelo, I encourage you to stay with us again and experience our newly renovated property!

8/10 Good

Jensen

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessie on Sep 14, 2023
Thank you for your feedback! We hope to see you again on your next trip to San Angelo!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stingy on the coffee supplies in the room. Front desk totally out of coffee pods. However, desk clerk was super helpful trying to find a stash somewhere, so the service was still great.
Stayed 3 nights in Sep 2023
Response from Jessie on Sep 13, 2023
Thank you for your feedback! I'm glad our front desk associate was able to assist and get you some extra coffee supplies.

8/10 Good

Brian

Stayed 2 nights in Sep 2023
Response from Jessie on Nov 7, 2023
Thank you for the feedback!

6/10 Okay

Dan

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Remodel in process. Property was not in great condition. Cable box missing from room and no tv.
Stayed 1 night in Sep 2023
Response from Jessie on Sep 13, 2023
Thank you for your feedback! We're excited that this interior and exterior renovation will definitely bring us up to great condition!

10/10 Excellent

Rossy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Jessie on Sep 13, 2023
Thank you for your feedback!

10/10 Excellent

REHAN, Frisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Aug 2023
Response from Jessie on Sep 13, 2023
Thank you for staying with us! I'm glad our staff was helpful and accommodating!

4/10 Poor

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only nice thing I can say is that they had nice staff working. One room was flooded from the ac unit to the bed, they were kind enough to move rooms. The second room had no tv service. The staff tried to fix it, but couldn't, so we moved again. The pool was green and slimy. The staff said there hasn’t been anyone there for the pool in 2 weeks. You can't have a pool in the summer with no maintenance weekly. Last of all there was a hole in the dinning room area. This hotel obviously is under bad management and they don't care about maintaining the property properly.
Stayed 3 nights in Aug 2023
Response from Jessie on Aug 10, 2023
Melissa,I am sorry that you did not have a positive experience while staying with us. I will work with my Engineering team to resolve the issues that you have mentioned.

10/10 Excellent

Noemi A.

Stayed 1 night in Aug 2023
Response from Jessie, General Manager on Aug 8, 2023
Thank you for your feedback!We hope to see you again on your next trip to San Angelo!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the air conditioner wasn’t cool enough
Stayed 2 nights in Jul 2023
Response from Elizabeth Farley-Ops Manager on Aug 6, 2023
Thank you so much for your feedback on your stay with us at our Fairfield Inn! We will have that issue looked at and hope you choose to stay with us again in the future during your next visit to San Angelo.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was friendly and efficient, room was large, clean and convenient.
Stayed 1 night in Jul 2023
Response from Elizabeth Farley-Ops Manager on Jul 30, 2023
We are so happy you enjoyed your stay with us and we appreciate your feedback! We hope to see you again soon!

2/10 Terrible

Loretta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The beds here are very uncomfortable and it was hard to get any sleep. The pool was shut down the entire time we were there. They did not have enough toilet paper in the room. 2 rolls for a family of 6. The room was smaller than it appeared in the pictures. Very pricey, in total $175 for one night from check in at 3pm to check out at 11am.
Stayed 1 night in Jul 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We hope you choose to stay with us again in the future.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed their complimentary breakfast.
Stayed 1 night in Jul 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
We appreciate your positive feedback! Thank you for staying with us and hope to see you again in the future.

10/10 Excellent

Rosa

Stayed 1 night in Jul 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for your positive feedback! We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Christina

Stayed 2 nights in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for your positive feedback! We hope to see you again very soon!

8/10 Good

EUN YONG

Stayed 1 night in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you for your feedback and we hope you choose to stay with us again soon!

10/10 Excellent

Sheri

Stayed 1 night in Jun 2023

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative was that the fridge was a little small!
Stayed 2 nights in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for your feedback and we hope you choose to stay with us again soon!

8/10 Good

Gary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right across the street from the University campus. The staff was very friendly and helpful!
Stayed 2 nights in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
We are so happy you enjoyed your stay with us and we appreciate your feedback! We hope to see you again soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Just a very nice and staff was very friendly.
Stayed 1 night in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for the feedback on your stay! We hope to see you again soon!

8/10 Good

Mary

Stayed 1 night in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for your feed back and we look forward to seeing you again soon!

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you for your feedback and we hope that you choose to stay with us again soon!

8/10 Good

Estrella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for your feedback! We hope to see you again soon and please let us know what we can do to improve your visit.

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for the positive feedback! We appreciate it and hope to see you again soon!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Elizabeth Farley-Ops Manager on Jul 14, 2023
Thank you so much for your positive feedback and we look forward to seeing you again soon!

10/10 Excellent

Adam

Stayed 1 night in May 2023
Response from Elizabeth-Ops Manager on Jul 14, 2023
Thank you for your positive feedback! We appreciate it and look forward to seeing you again soon!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grad/family stay!
Enjoyed our stay! Very quiet, comfy bed. Tv was great! Hot breakfast with spinach quiche was so delicious!
Stayed 1 night in May 2023
Response from Elizabeth-Ops Manager on Jul 14, 2023
Thank you so much for your positive feedback and we look forward to seeing you again soon!