Ratings based on 464 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel!

Posted Oct 14, 2017
Shout out to Diego and Roy who made our stay that much more special. The entire staff and hotel was top notch. Can't wait to stay again!
Comment from Hotel Management
Oct 25, 2017 by Tour and Travel Manager , Hotel Management
Dear guest, Thank you for your review and beautiful comments. We will let Diego and Roy about them. Looking forward to receive you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Posted Oct 10, 2017
Beautiful, safe and centric.. I recommend renting a vehicle.. that way you can drive around at your own pace.
Comment from Hotel Management
Oct 25, 2017 by Tour and Travel Manager, Hotel Management
Thank you for your review, April! We are just 10 minutes away from Juan Santamaria International Airport and 20 minutes from San Jose Downtown! Very centric.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very nice and outstanding staff throughout.

Posted Oct 3, 2017
Pros: I really liked it all, no complaints, very pleased!! Would stay again, actually its the only place I would stay when staying in the Central location .
Cons: The only thing would be a list of things to do in the area and information booklet about the Spa and pricing. The tour information also.
Location: The have a tour station of information on the main floor and booking.
Welcoming staff. The pools are very great and the lush lands and view. So enjoyed having a Spa on site and restaurants. Especially liked the shuttle service they have for free; they provide for either picking you up at the airport and available to take you back to the Hotel. I would highly recommend staying here on your next trip to Costa Rica. I have visited before but stayed somewhere else. This is one of the best choices from talking to other tourist who have also traveled to Costa Rica. Taxi's are always available to take you around and Tour buses come in for any tours you may sign up for. I would not recommend driving in Costa Rica , its very stressful and congested, its worth having a taxi Driver or Uber. I personally know Sonja who is with Uber and she is from Costa Rica and you can trust her!!
Comment from Hotel Management
Oct 25, 2017 by Tour and Travel Manager, Hotel Management
Dear Suzzanne, Thank you for your review! We are going to talk with our staff, to work in a list of things to do in the area. Thank you for the advice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Too expensive

Posted Sep 5, 2017
Pros: the old world style. Relaxed environment, the views
Cons: The price of everything.
Location: not much to do near by, a small plaza a short distance from the hotel. I wanted to walk to a local convenience store to buy inexpensive chips, etc.
$23 for a traditional american breakfast $28 for a cheese burger and fries. The overall service and upkeep of the hotel is 5 star. But seriously? $28 for 2 eggs, a few pieces of bacon, coffee, and a pastry is absurd.
Comment from Hotel Management
Oct 25, 2017 by Tour and Travel Manager, Hotel Management
Dear guest, Thank you for your comments! We will be considering your comments to improve the experience of our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
The only issue is that the layout of the hotel leads to a lot of noise at times outside the room.
Comment from Hotel Management
Sep 20, 2017 by Tour and Travel Manager, Hotel Management
Dear guest, Thank you for your comments. We will be considering your comments to improve the experience of our guests.
5 out of 5
by Greggory

Posted Aug 1, 2017 on Hotels
Comment from Hotel Management
Sep 20, 2017
Thank you for your qualification!
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Great place near San Jose airport!

Posted Jul 12, 2017
I was surprised that this hotel was so close to the airport and wasn't noisy. We stayed here on the first night and last night of our trip because we didn't want to drive the CR roads at night. My kids really liked the soccer field on site, I enjoyed the nice pool. Great service from all staff members and they even returned our rent car for us. The hotel restaurant was very good and the Italian/ pizza place within walking distance was amazing. I would definitely stay here again.
Comment from Hotel Management
Jul 14, 2017 by Tour and Travel Manager, Hotel Management
Dear TraShu, It was a pleasure for us to receive you and your family. We love that you enjoy our property
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Birthday celebration

Posted Jun 28, 2017
All I can say about this hotel was amazing from the time we stepped off the plane we had an amazing experience this is one of the best hotels that I have stayed at and I have stayed at a lot . Me and my daughter arrived there and was greeted with amazing staff we told them that it was her birthday and that I was a marriott rewards member. They celebrated her every day she was there we were upgraded with our room to overlook the pool area surprised her with a bottle of champagne and birthday cake.what ever we needed they were there to assist . The staff was so amazing and friendly . This place is wonderful and very accommodating to your needs!
Comment from Hotel Management
Jun 28, 2017 by Tour and Travel Manager, Hotel Management
Dear Anita, Thank you so much for your feedback. Looking forward to receive you soon again, and celebrate many birthdays and special dates!
4 out of 5
by Matthew

Luxury close to the airport

Posted Jun 17, 2017 on Hotels
We have stayed here now two times and the experience was consistent. It is a slice of luxury in an odd but safe location very close to the airport. They have a few restaurants and a bar - overall the food is decent and prices are a bit high on some menu items and drinks. Pools and Jacuzzi are well laid out with plenty of room to grab a sun chair around. The hotel staff go out of their way to make your stay enjoyable.
Comment from Hotel Management
Jun 28, 2017
Dear Matthew, Thank you for your comments. As you commented, we are very close to the airport, less than 10 minutes away.
5 out of 5
Recommended
for Everyone
by A verified traveler from providenciales

True luxury

Posted May 12, 2017
The most luxurious hotel in San Jose. Staff are very attentive. Highly recommended.
Comment from Hotel Management
Jun 1, 2017 by Tour and Travel Manager, Hotel Management
Dear Mr. Michael, We really appreciate your comments. Looking forward to receive you again.