Ratings based on 458 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Too expensive

Posted Sep 5, 2017
Pros: the old world style. Relaxed environment, the views
Cons: The price of everything.
Location: not much to do near by, a small plaza a short distance from the hotel. I wanted to walk to a local convenience store to buy inexpensive chips, etc.
$23 for a traditional american breakfast $28 for a cheese burger and fries. The overall service and upkeep of the hotel is 5 star. But seriously? $28 for 2 eggs, a few pieces of bacon, coffee, and a pastry is absurd.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
The only issue is that the layout of the hotel leads to a lot of noise at times outside the room.
Comment from Hotel Management
Sep 20, 2017 by Tour and Travel Manager, Hotel Management
Dear guest, Thank you for your comments. We will be considering your comments to improve the experience of our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Great place near San Jose airport!

Posted Jul 12, 2017
I was surprised that this hotel was so close to the airport and wasn't noisy. We stayed here on the first night and last night of our trip because we didn't want to drive the CR roads at night. My kids really liked the soccer field on site, I enjoyed the nice pool. Great service from all staff members and they even returned our rent car for us. The hotel restaurant was very good and the Italian/ pizza place within walking distance was amazing. I would definitely stay here again.
Comment from Hotel Management
Jul 14, 2017 by Tour and Travel Manager, Hotel Management
Dear TraShu, It was a pleasure for us to receive you and your family. We love that you enjoy our property
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Birthday celebration

Posted Jun 28, 2017
All I can say about this hotel was amazing from the time we stepped off the plane we had an amazing experience this is one of the best hotels that I have stayed at and I have stayed at a lot . Me and my daughter arrived there and was greeted with amazing staff we told them that it was her birthday and that I was a marriott rewards member. They celebrated her every day she was there we were upgraded with our room to overlook the pool area surprised her with a bottle of champagne and birthday cake.what ever we needed they were there to assist . The staff was so amazing and friendly . This place is wonderful and very accommodating to your needs!
Comment from Hotel Management
Jun 28, 2017 by Tour and Travel Manager, Hotel Management
Dear Anita, Thank you so much for your feedback. Looking forward to receive you soon again, and celebrate many birthdays and special dates!
4 out of 5
by Matthew

Luxury close to the airport

Posted Jun 17, 2017 on Hotels
We have stayed here now two times and the experience was consistent. It is a slice of luxury in an odd but safe location very close to the airport. They have a few restaurants and a bar - overall the food is decent and prices are a bit high on some menu items and drinks. Pools and Jacuzzi are well laid out with plenty of room to grab a sun chair around. The hotel staff go out of their way to make your stay enjoyable.
Comment from Hotel Management
Jun 28, 2017
Dear Matthew, Thank you for your comments. As you commented, we are very close to the airport, less than 10 minutes away.
5 out of 5
Recommended
for Everyone
by A verified traveler from providenciales

True luxury

Posted May 12, 2017
The most luxurious hotel in San Jose. Staff are very attentive. Highly recommended.
Comment from Hotel Management
Jun 1, 2017 by Tour and Travel Manager, Hotel Management
Dear Mr. Michael, We really appreciate your comments. Looking forward to receive you again.
2 out of 5
by A verified traveler from costa rica

Outdated and stupidly expensive hotel.

Posted Apr 21, 2017
Staff is nice and grounds are pleasant but hotel is old, ugly, dated and extremely overpriced.
Comment from Hotel Management
Apr 24, 2017 by Brenda., Hotel Management
Dear guest, Thank you for your feedback. We are sorry for any inconvenient during your stay, Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great beginning to our trup

Posted Apr 8, 2017
After a very long journey and many delays we made it to the hotel in the eee hours. The staff we swift and accommodating so we could get some rest. The room looked like a converted room from something that had much more function than just sleeping. The view was something spectacular and special to wake up to. There is a lovely small walking trail to explore and pools to cool. We look forward to returning to fully appreciate the property!
Comment from Hotel Management
Apr 27, 2017 by Tour and Travel Manager, Hotel Management
Thank you for your comments! You are right! We have beautiful views to the mountains of San José. Looking forward to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice property close to the hotel.

Posted Mar 28, 2017 on Orbitz
This hotel is a very nice hotel that's about 15 mins from the airport. It has two nicer restaurants and two bars. Our checking was great with a super friendly staff member named Sol. She was very helpful and quick. This hotel has a great spa and a super nice workout facility. Overall I was impressed and had a great stay.
Comment from Hotel Management
Apr 27, 2017 by Tour and Travel Manager, Hotel Management
Thank you for your comments! We are very close to the airport, just a short ride away! Sol will be more than happy to receive your comments. Looking forward to receive you soon again.
5 out of 5
by Nicole

Posted Mar 27, 2017 on Hotels
The hotel is incredibly nice, and the staff was very professional. I was there for work and appreciated the numerous restaurant options, while also having the pool there to relax. The staff always greeted me by name and made me feel welcome.