SureStay Hotel by Best Western San Antonio Riverwalk

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Individually furnished, desk, laptop workspace, free WiFi
Individually furnished, desk, laptop workspace, free WiFi
Individually furnished, desk, laptop workspace, free WiFi
Individually furnished, desk, laptop workspace, free WiFi

Overview of SureStay Hotel by Best Western San Antonio Riverwalk

SureStay Hotel by Best Western San Antonio Riverwalk

3.0 star property
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Sheets and towels washed at 140°F
Map
900 N. Main Avenue, San Antonio, TX, 78212

Explore the area

  • Popular LocationCathedral of San Fernando17 min walk
  • Popular LocationRiver Walk17 min walk
  • Popular LocationPearl District18 min walk
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)10 min drive

Choose dates to view prices

About this area

San Antonio

SureStay Hotel by Best Western San Antonio Riverwalk is located in Midtown, a neighborhood in San Antonio. Alamo and San Antonio Majestic Theater are cultural highlights, and travelers looking to shop may want to visit Pearl District and Market Square. Check out an event or a game at Alamodome, and consider making time for San Antonio Zoo and Aquarium, a top attraction not to be missed.

What's nearby

  • San Antonio Central Library - 8 min walk
  • Travis Park - 17 min walk
  • Cathedral of San Fernando - 17 min walk
  • River Walk - 17 min walk
  • Pearl District - 18 min walk

Getting around

  • San Antonio Station - 4 min drive
  • San Antonio International Airport (SAT) - 10 min drive

Restaurants

  • Lulu's Bakery and Cafe - 3 min walk
  • The Annex - 5 min walk
  • Starbucks - 7 min walk
  • Sparky's - 9 min walk
  • 5 Points Local - 10 min walk

About this property

SureStay Hotel by Best Western San Antonio Riverwalk

3-star San Antonio hotel in Midtown, near River Walk
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a library and a front-desk safe are onsite. All 118 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves.
SureStay Hotel by Best Western San Antonio Riverwalk offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Each accommodation is individually furnished. 40-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2021.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • Front-desk safe
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English
  • German
  • Hindi
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Renovated entire property - October 2021

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Welcoming dogs only
2 per room
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 7 children 1 year old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited

We should mention

Up to 7 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Alcohol is not served at this property

Property is also known as

Americas Best Value Inn Riverwalk Downtown/Market Square Motel
Americas Best Value Inn Riverwalk Downtown/Market Square
Americas Best Value Inn Riverwalk Downtown Market Square Motel
Americas Best Value Inn Riverwalk Downtown Market Square Motel
Americas Best Value Inn Riverwalk Downtown/Market Square
Motel Americas Best Value Inn Riverwalk Downtown Market Square
Americas Best Value Inn Riverwalk Downtown/Market Square
Surestay By Antonio Riverwalk
Americas Best Value Inn Riverwalk Downtown Market Square
SureStay Hotel by Best Western San Antonio Riverwalk Hotel
SureStay Hotel by Best Western San Antonio Riverwalk San Antonio

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 17 out of 50 reviews
5 - Excellent 34%
Rating 4 - Good. 13 out of 50 reviews
4 - Good 26%
Rating 3 - Okay. 2 out of 50 reviews
3 - Okay 4%
Rating 2 - Poor. 10 out of 50 reviews
2 - Poor 20%
Rating 1 - Terrible. 8 out of 50 reviews
1 - Terrible 16%

3.4/5

Cleanliness

4.0/5

Staff & service

3.1/5

Amenities

3.3/5

Property conditions & facilities

3.4/5

Eco-friendliness

1/5 Terrible

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Mike was helpful, but seemed flustered and overwhelmed with his job task. When we entered our room, there was a shirtless man in the bed that was startled. We then requested a refund and booked another hotel.
Stayed 2 nights in May 2022

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like not having water for several hours upon check in, due to a pipe repair going on under the building which had the parking lot torn up
Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff very sweet. I did not stay the night because there wasn’t any running water. I didn’t request refund
Stayed 1 night in May 2022

2/5 Poor

Traveled with family and small children
Liked: Cleanliness, staff & service
Close to downtown, and close to the highways, but holy moly it was loud! We couldn't really hear each other outside the room unless we were speaking quite loudly. The facility was doing a great job trying to keep the loudness reasonable inside the rooms, and they are newly renovating the rooms but still some patchy walls and paint jobs and work needs to be done. Also, at one point in the middle of the night our toilet suddenly started reeking of smoke. It was really really obvious, and all the rooms are non-smoking, so the only thing we can think of is that the smoke came through the toilet vent from a neighboring room or something. That was really tough because we had a 1-year-old with us. We close the toilet door and tried to keep the smell from creeping into the bedroom because it was so strong. However, front desk staff was friendly. I would consider saying there again because it was so cheap and alternatives were so expensive, but if I had the choice I would consider something a little bit nicer. The area was a bit sketchy. That said, definitely not a sketchy as some of the other areas that we drove by in San Antonio.
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Love the room and customer service
Stayed 1 night in Apr 2022