Ratings based on 667 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Great hotel , nice spacious rooms, great beds. Great breakfast!!
Comment from Hotel Management
Jan 16, 2017 by Riaz Asaria GM , Hotel Management
Thank you for taking the time to let us know about your stay. I am glad you enjoyed your visit with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel, great value

Posted Jan 14, 2017
This was a great hotel, especially for the price. It's located in walking distance of The Alamo and the Riverwalk. Not super convenient for shopping and dining, but overall a great stay.
Comment from Hotel Management
Jan 16, 2017 by Riaz Asaria GM , Hotel Management
Thank you for your feedback. I am glad you had a welcoming stay. Appreciate you staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to attractions in San Antonio

Posted Jan 5, 2017
Pros: Convenience to Alamo & river walk.
Cons: AS above
Things were okay until we found that the coffee machine was dirty. They replaced it with a machine that did not have all its parts. Then we were told that they had no more but they did bring us one much later. The first machine had milk where the water should go & the third one had coffee grounds where the water should go. Maybe better instructions should be in the room so that people know how to use the machine. Simple instructions could be printed in a few languages. Each morning there was a puddle of water from the bathroom running into the kitchenette area & also the bathroom sink drained very slowly.
Comment from Hotel Management
Jan 10, 2017 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about your stay. It is always great to get feedback from our guests. We strive to accommodate all our guests to the best that we can. We will definitely assure all coffee makers are cleaned thoroughly. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel but well maintained and clean.

Posted Jan 4, 2017
Huge rooms. Has indoor pool and sauna which is hard to find in San Antonio, very nice.
Comment from Hotel Management
Jan 10, 2017 by Riaz Asaria GM , Hotel Management
Thank you for staying with us. I appreciate you taking the time to let us know about your stay. I am glad you had a pleasant stay with us.
1 out of 5
by A verified traveler

No parking and dirty

Posted Dec 30, 2016
I don't even know where to start. I'll make a list of everything my husband and I disliked. 1. Parking spaces and lot is very small. (Pickup trucks do not fit) 2. Smells like an old dusty basement. 3. The bathroom is very small. 4. The pillows are not comfortable at all! 5. No blow dryer or iron although it was listed as having that in the room. (Called front desk for a blow dryer and they bring me one that apparently they wanted me to install on the wall!) 6. Curtains do not close so the light made it impossible for us to get some sleep 7. Dirty towels with pubic hairs on them (but I always bring my own from home so I never use the ones at the hotels) 8. At this point you're wondering why I even stayed there after the first complaint I'm making... my husband and I were extremely tired and on a tight budget after traveling for several hours to get to San Antonio.
Comment from Hotel Management
Jan 2, 2017 by Riaz Asaria GM , Hotel Management
Thank you for bringing the issues you encountered to our attention. All the concerns you had will definitely be addressed. It is always our strive to assure all our guests have a comfortable stay when issues are addressed at the time of stay. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Nice hotel close to riverwalk, like 5 min driving.

Posted Dec 23, 2016
Room are huge, very clean and comfortable, I recommend this place
Comment from Hotel Management
Dec 26, 2016 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about your stay. I am glad you found the room to be welcoming. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Awesome stay considering it was a last minute reservation. Highly recommend it. Minutes from downtown river walk area.
Comment from Hotel Management
Dec 26, 2016 by Riaz Asaria GM , Hotel Management
Thank you for taking the time to give us your feedback.I am glad to know you had an enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice renovated hotel

Posted Dec 16, 2016
Pros: Good price Close to everything Nice renovated rooms
Cons: I didn't not see anything bad
Location: Close to riverwalk and alamo
We stayed 2 nights and enjoyed our stay Nice big rooms ,the beds were excellent, hot breakfast plentiful We walked to the river walk, about 29 min There is a nice pool and hot tub but didn't use them
Comment from Hotel Management
Dec 20, 2016 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about your stay. I am glad to know you had a welcoming stay. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown.

Posted Dec 9, 2016
This hotel was near downtown and it was very nice. The hotel staff was great and provided us with great recommendations for not only places to eat but how to get around the downtown area easier.
Comment from Hotel Management
Dec 9, 2016 by Riaz Asaria GM , Hotel Management
I am happy to know our staff provided you with great customer service. It is always our pleasure to assist guest in feeling welcomed. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
I shud get refund becaude i was locked out over half night cuz key wasnt working on and off but other than that perf
Comment from Hotel Management
Dec 9, 2016 by Riaz Asaria GM , Hotel Management
I apologize you were locked out of your room. Once front desk is notified of issue we would have resolved it promptly. Thank you for staying with us.