The Devil is in the Details
Posted Jun 28, 2016 on Hotels
When I read nitpicky hotel reviews, I often think that the reviewer is stuck on tiny details that don't matter. Well, sometimes those picky details DO matter in the overall impression. Such is the case of BW+ Atrea.
Upon arrival I noticed the landscaping outside this newish hotel had been planted and then forgotten...unkempt and unattractive. A late check-in on a Saturday night probably meant we got one of the last rooms to be let (No. 414), so that may explain why there was a missing bath mat (towel), a mildewy tub/shower and torn sheer draperies. There was a strange oil slick on the outside of the bathroom door...like old furniture polish gone wrong, and the wood vanity shelving was splintered and damaged. I had no success in finding the TV channel guide, which frustrated me, but I will take the rap for "user error" on that one.
Singularly, these complaints are insignificant, but when they are all taken into account they add up to a lack of care, poor management and a generally bad impression...especially in a newer property.
That said, the staff were friendly, the obligatory free breakfast was plentiful and tasty, and the bed comfortable. BW+ Atrea will be a winner with just a little attention to the details.