Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Close to River Walk

Posted Aug 10, 2016
Nice place. Not in an ideal neighborhood & wouldn't recommend walking to the River Walk at night. However, is a short drive to River center. Would most likely staying again.
5 out of 5
by A verified traveler from Arlington Tx

It's a nice hotel very family friendly

Posted Aug 7, 2016
I would stay again. The hotel was nice and the staff was very friendly. I liked the shuttle to various parts of downtown. The pool was nice and the hot tub was great
5 out of 5
by A verified traveler from Warren, AR

Posted Aug 6, 2016
It was a great hotel with great amminities. The staff was super nice. We enjoyed the whole experience.
3 out of 5
by A verified traveler

Good

Posted Aug 5, 2016
Ac was terrible and noisy, breakfast was very good this hotel is close to the beach and I would come back for sure
4 out of 5
by A verified traveler from Tx

Posted Jul 26, 2016
AC kept me awake all night.. Loud Good breakfast and otherwise
Comment from Hotel Management
Jul 29, 2016 by Donna, Hotel Management
Thank you so much for sharing your experience online, with other travelers. I do apologize that the A/C disturbed your sleep. I will have maintenance check out that unit. It is great to hear that you enjoyed our generous breakfast buffet. As a small, owner operated hotel, we hope to build lasting relationships with our guests by providing clean, spacious accommodations, as well as exceptional service and amenities at a great value in the downtown San Antonio area. Thanks again for sharing your experience and we look forward to seeing you again the next time you are in town.
4 out of 5
by A verified traveler

Close to downtown

Posted Jul 15, 2016
Pros: The scent of the room :)
Cons: More smiles
Location: Off from interstate, so is easy to go anywhere. Downtown is only 5 mins. away, very convenient.
Hair dryer didn't work. Ask front desk for a replacement, it started smoking. Got another one, it only worked from outside bathroom outlet :( They charged $15 a night for parking, not included in room price. Went to get coffee next morning and forgot to bring a card that allows you to get food :( Server was very strict about policy. Other than that the room was very clean and comfortable.
Comment from Hotel Management
by Donna, Hotel Management
Thank you for choosing to stay with us at Comfort Suites Alamo/Riverwalk during your recent visit to San Antonio. I am so pleased that our location was convenient for you to explore the downtown attractions. I am also delighted that your suite was clean and comfortable. I do apologize for the inconvenience you experienced with the hair dryer and the electrical outlet. I will be sure to have maintenance check out that issue. I hope you had a wonderful time in San Antonio and returned home with many treasured memories. Please come back and stay with us again. Kind regards, Donna, Guest Services
4 out of 5
by A verified traveler from Eufaula, Ok

Nice hotel

Posted Jun 27, 2016
Hotel was great, but it says it's "Comfort Suites Alamo - Riverwalk" which leads you to believe it's on the Riverwalk. I was looking to book a hotel right on the Riverwalk since it was my 8 year old granddaughters first ever vacation. I wanted her to have a neat experience of overlooking the sites. This hotel is about 4 blocks to the Alamo/Riverwalk and you have to walk under bridges that have drunk homeless people begging for money. I was very uncomfortable taking her by them.
Comment from Hotel Management
Jul 7, 2016 by Donna, Hotel Management
I am so glad your accommodations at Comfort Suites Alamo/Riverwalk were great. We work hard to deliver clean, comfortable, and spacious suites that meet the needs of our guests. I am so sorry that you were disappointed in our location. The name of the hotel is only meant to indicate that our property is in the downtown area in close proximity to the Alamo and the Riverwalk. I hope you and your granddaughter had an overall great stay and returned home with many treasured memories. We would love for you to come back and stay with us again.
4 out of 5
by A verified traveler

Nice hotel, but....

Posted May 30, 2016
Nice hotel, but I would like have been closer to the Riverwalk. There was also a $15.00 charge a day for parking.
Comment from Hotel Management
Jul 7, 2016 by Donna, Hotel Management
Although we are not on the Riverwalk, our location allows us to offer a great value in the downtown area, and still be within walking distance of the Alamo, Riverwalk, and River Center Mall. Thank you so much for choosing to stay with us and I hope you had an overall great experience. I just wanted to let you know that in urban areas like San Antonio available parking spaces are at a premium so we lease the covered parking area under the freeway. The fee is only there to cover the lease. Most hotels in the downtown area charge $28 to $45 a day or more for valet parking and may park your vehicle up to 4 blocks away. Our owner wanted to make sure our guests have convenient access to their vehicles at all times by providing a large covered and fenced parking area right next to the hotel. We do have routine security patrols through the parking area. As a small, owner operated hotel, we hope to build lasting relationships with our guests by providing clean, spacious accommodations, as well as exceptional service and amenities at a great value in the downtown San Antonio area. Thanks again for sharing your experience and we look forward to seeing you again the next time you are in town.
5 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
Comment from Hotel Management
Jul 8, 2016 by Donna, Hotel Management
It is so satisfying to our entire team to receive such an outstanding rating, letting us know that we were successful in providing you with a wonderful experience during you stay in San Antonio. Comfort Suites Alamo/River Walk is a woman owned and operated hotel and we want to invite all that want to experience Texas hospitality and quality accommodations at a great value, while exploring the sights and sounds of the downtown San Antonio area, to come and stay with us. San Antonio has so much to offer all our visitors, from those just around the corner, as well as from far off places. The romance, flavors, sounds and treasures of the city await all those who come to get away from home for a day, a week or a month, and experience the HEART of Texas. Thanks again for the excellent ratings and comments. It was our pleasure to have you as our guest and hope to see you again soon.
5 out of 5
by John from Las Vegas

Pleasant Surprise

Posted May 19, 2016 on Hotels
I enjoyed my stay at Comfort Suites. I normally stay at a different chain, but this was a pleasant surprise. The staff was very helpful and courteous. I would stay here again.
Comment from Hotel Management
Jul 8, 2016 by Donna, Hotel Management
It is wonderful to know that we have earned your loyalty and we look forward to seeing you again the next time you are in town. Comfort Suites Alamo/River Walk is a woman owned and operated small boutique hotel in a large, highly competitive downtown market, and we are passionate about total guest satisfaction. By offering travelers quality accommodations, excellent service and guest amenities at a great value in the downtown San Antonio area, we strive to build lasting relationships with our customers. Thank you so much for your excellent ratings, kind words, and recommendation. It was our pleasure to have you as our guest and we hope to see you again soon.