Dirty carpet, outdated tiled restoom and sink. Noise level was terrible. Staff was very curteous but overall rating depends on room comfort
Comment from Hotel Management
Jun 6, 2016 by Deanna , Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Antonio Medical Center.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the cleanliness of the carpets. We are embarrassed and I have shared your feedback with the appropriate housekeeping team to ensure it is corrected moving forward.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Antonio.