Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Jun 30, 2016
Pros: Near the airport.
I was looking for a hotel near the airport. I was able to park my car at the hotel and they gave me a ride to the airport for a morning flight.
3 out of 5
by A verified traveler

Nice hotel near the airport.

Posted Jun 23, 2016
Pros: near the airport
Cons: Lower prices
Location: Plenty of nice restaurants nearby.
Nice hotel near the airport, quite convenient. Nice people. Okay facilities. WiFi worked fine. Coffee maker didn't. On the third night there was a large cockroach that I couldn't quite get before it went under a heavy couch. Slept with lights on. I didn't mention it until I checked out. They made a note of it and I'm sure dealt with it.
Comment from Hotel Management
Jun 24, 2016 by Manager, Hotel Management
Thank you for your recent stay with us. It’s disheartening to learn your experience was disappointing in any way. Our staff takes great pride in providing positive experiences for our guests, and we regret that this was not encountered during your visit. You are correct – our staff did make note of your report and took care of the issue immediately, so as not to impact future guests staying in the room. Thank you very much for letting us know of the issue, and for your faith in us to handle it in the correct manner. We certainly appreciate it. Perhaps you will allow us another opportunity to welcome you back another time. We will work very hard to improve your impression.
3 out of 5
by A verified traveler from Colorado Springs

Not What we expected from a Marriott

Posted Jun 8, 2016
Pros: When I complained about the room the staff accommodated me.
Cons: Housekeeping needs to monitor the cleanliness of their rooms more frequently and maintenance needs to keep up with the jacuzzi and exercise room.
Location: Several great restaurants nearby including Taco Garage, La Panaderia, and El Agave.
We arrived at about 1030 pm . there was no one at the front desk to greet us. We had to search all the way to the kitchen to find an employee who located the front desk clerk. Our room smelled heavily of mildew possibly from the shower curtain. When we got up in the morning I found a medium sized live cockroach under my suitcase. When I complained they changed my room and gave me a complimentary breakfast. The hot tub was working one day and the next not of and on for a week. The water cooler in the exercise room had a leak and soaked the carpet in a large area around it.
Comment from Hotel Management
Jun 12, 2016 by Manager, Hotel Management
Thank you for staying with us and for sharing your comments. Please accept my apologies for not meeting your expectations during your stay. I have discussed your comments with appropriate team members and corrections are being made. We take comments like yours very seriously so we are looking into where we went wrong, and making changes to our processes to better serve our guests. We hope that you will give us a chance to redeem ourselves in the future.
4 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Lots of noise from airport, duh, airport hotel with shuttle. Nice that few to no flights from 11:30 pm to 5:30 am. Went back to sleep, so it wasn't too bad, just noticeable. Had a great breakfast in hotel restaurant.
Comment from Hotel Management
Apr 20, 2016 by James, Hotel Management
Thank you for being our guest at the Courtyard San Antonio Airport. We appreciate you highlighting the convenience of our shuttle service in your review, and it is great to hear you relished the breakfast we served. We value your observation. We are glad that you rested well, and hope that you will choose to stay with us whenever your travels bring you this way. Michael Salter, Assistant General Manager
4 out of 5
by Bryant from Dallas, TX

Posted Apr 12, 2016 on Hotels
All hotel staff I encountered were friendly. The hotel, especially for the age, was in decent shape. The room was clean with nothing major to be upset about. However, the walls are very, very thin. You can hear everything happening in the rooms around you, as well as anything happening in the hallway. It was a major distraction when it came to sleep. It also made me feel like I had no privacy in my own room. The airplane noise was present but it was not a very huge deal.
Comment from Hotel Management
Apr 15, 2016 by James, Hotel Management
Thank you for being our guest. We are glad you found our staff to be friendly and that you were overall pleased with your room. However, we are sorry to read that your overall pleasant stay was affected by the noise issues. We sincerely apologize for the inconvenience caused and would have been happy to resolve your concern to your satisfaction while you were here. We value your business and hope that the other satisfactory aspects of your stay will bring you back for another visit in the future. Michael Salter, Assistant General Manager
4 out of 5
by A verified traveler

Two night stay

Posted Apr 11, 2016 on Hotels
Stayed for two nights. The hotel was nice and service was good too. The only two things I didn't like much was the hotel was by the airport so I heard every plane taking off when I was asleep and the other thing was the air-conditioning made to much noise. Other than that the hotel was nice and service was great.
Comment from Hotel Management
Apr 14, 2016 by James, Hotel Management
Thank you for staying with us and for sharing your review. While, we are glad that your overall visit was a pleasant one, we are so sorry that you were disturbed by noise from the airplanes taking off and landing. The rooms on our lower floors are quieter, so we will be happy to accommodate you in one of those rooms upon request on your next stay with us. Our Engineering staff will also be alerted about the HVAC unit of your room. Once again, we apologize for all the inconvenience you experienced, but we hope that it will not detract you from coming back from another visit. Michael Salter, Assistant General Manager
5 out of 5
by Joe

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Apr 13, 2016 by James, Hotel Management
Thank you for being our guest at the Courtyard San Antonio Airport. We are glad that you had an enjoyable and comfortable stay. It was our pleasure accommodating you, and we would love to be of your service again on your future visit to our area. Michael Salter Assistant General Manager
5 out of 5
by Michael from Dallas

Posted Apr 8, 2016 on Hotels
I really liked this location and the hotel as a whole.
Comment from Hotel Management
Apr 11, 2016 by James, Hotel Management
We appreciate your terrific remarks about your stay at the Courtyard San Antonio Airport. I am thrilled to hear that our location, helpful associates and your accommodation was perfect for your needs. I look forward to sharing your compliments with our management and staff. We strive to deliver exceptional service every time, so knowing that you were delighted by our efforts is what really makes our day. We hope that you will stay with us whenever you return to San Antonio. Michael Salter Assistant General Manager
5 out of 5
by A verified traveler

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Apr 8, 2016 by James, Hotel Management
Thank you for the 5-Star review! We couldn't be more pleased that you enjoyed your stay at the Courtyard San Antonio Airport, and we appreciate you taking the time to let us know how we did. We look forward to accommodating you again in the future! Michael Salter Assistant General Manager
5 out of 5
by Valeria

Posted Apr 4, 2016 on Hotels
Comment from Hotel Management
Apr 7, 2016 by James, Hotel Management
We couldn't be more pleased that you enjoyed your stay at the Courtyard San Antonio Airport, and we appreciate you taking the time to let us know how we did. Thank you for the 5-Star rating! We look forward to accommodating you again in the near future! Michael Salter Assistant General Manager