Cockroaches in my hotel room
Posted Sep 5, 2016
Unacceptable! I found two cockroaches in my room, one crawling on the wall and another in my mini fridge. I can put up with a lot of things in a hotel room, but bugs is not one of them!
The AC unit and fan are also too loud to sleep with while on. It's a censor thermostat which couldn't be turned off completely unless the I ask the front desk to turn it off on their end.
I will never stay here again.
Comment from Hotel Management
Sep 22, 2016 by Samantha Cooley, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Antonio Downtown/Market Square.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.