Our beds were not made the 2nd day we stayed, after a day sightseeing downtown n coming bk and seeing our room not clean was disappointing we had to call front desk n wait not a good thing...
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Thank you for taking the time to write. I regret the level of service you received while staying with us. This is not up to our high standards; please forgive us. I was disappointed to hear that you did not receive housekeeping service and had to request it. I have already addressed our lapse with the team. Your valuable feedback heightens our awareness of such issues and encourages ongoing improvements. We hope to have the opportunity to better serve you on a return visit.