1. For the price I was expecting included, at least some continental breakfast
2. No available self parking near hotel
3. The entrance at the valet was terrible
Comment from Hotel Management
Oct 11, 2016 by DRao, Hotel Management
Thank you for taking the time to comment on your recent experience at the Courtyard San Antonio Riverwalk. I was disappointed to read that we failed to exceed your expectations, which is the ultimate goal for every associate at the Courtyard Riverwalk.
I have taken the liberty to share your comments with the Courtyard by Marriott brand team as it is at their discretion on which amenities and services we offer at the 1,000+ Courtyard by Marriott hotels, such as complimentary breakfast.
Our location on the San Antonio Riverwalk and situated on the site of the former St. Mary’s parochial school makes us one of the most unique hotels in the Marriot system, in fact the hotel is only 55 feet wide. Our smaller than normal footprint does create its own set of challenges including limited front entry and options for self-parking. However our ability to provide a fun and personal experience to each of our guests is not limited to our size and should be accomplished during each guests stay.
We hope you will allow us the opportunity to be your host in the future so that we can properly demonstrate our ability to provide the Marriott service our guests have come to expect after 80+ years in the hospitality business.