The staff was not very friendly. I found front desk staff a bit rude at our arrival. I got a complementary coffee due to my Platinum status and later on I was charged for it.
I would just expect a more friendly staff that could make guests feel welcome.
Comment from Hotel Management
Dec 15, 2016 by D. Rao, Hotel Management
Thank you for taking the time to comment on your recent stay at the Courtyard San Antonio Riverwalk. As a Marriott Rewards Platinum Elite your loyalty to Marriott is more than evident and greatly appreciated.
Please accept my sincere apologies for the challenges you experienced during your stay, we see that there is room for improvement based on your feedback and there were several missed opportunities where the team could have stepped up and exceeded your expectations.
We hope to have the opportunity to welcome you back so that we can properly demonstrate our ability to provide the Marriott service our guests have come to expect over the years.