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Reviews of Days Inn by Wyndham San Antonio Lytle

2 out of 5
Days Inn by Wyndham San Antonio Lytle
19525 Mcdonald St, I-35 Exit 131, Lytle, TX

Reviews

6.2
Rating 10 - Excellent. 38 out of 169 reviews" "
Rating 8 - Good. 30 out of 169 reviews" "
Rating 6 - Okay. 39 out of 169 reviews" "
Rating 4 - Poor. 31 out of 169 reviews" "
Rating 2 - Terrible. 31 out of 169 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Steve, Denver

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross hole in the wall. Dirty. Seedy. Did I mention gross?
Stayed 1 night in Aug 2020
Response from Brandy on Aug 31, 2020
We appreciate your feedback and we do hope that whatever your issues were during your stay were brought to our front desk staff's attention. We do hope that you had a safe trip home, Thank you once again for your feedback.

4/10 Poor

Lucy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV issues, room smells like mildew, paid $20 extra for getting into room two hours earlier, when I told manager we leave at 4:00-5:00 on Sunday morning.i didnt get reimbursed $70 fior leaving 7 hours early at time of check out. My brother passed away, we were in San Antonio fior a funeral, when we got back to hotel we couldn't get in twice this was an inconvenience it was very hot to sit and wait, the manager only gave us one key card, should of offered or given us two key cards perhaps one of the cards would of worked. The tub needs to be changed out, the shower made for short people and the wall needs painting. When we asked for clean towels, manager said we need to take the used towels before getting clean towels. Way too much noise upstairs running & jumping at midnight. Will not recommend my worst enemy to stay ar this place its an embarrassment.
Stayed 3 nights in Aug 2020
Response from Brandy on Aug 31, 2020
We appreciate your feedback and letting us know the issues you had during your stay. We do not reimburse because you checked out earlier than the actual check out time as we do not have housekeeping 24/7 which we would than not be able to clean the room for the next guest until the housekeeping starts. We do hope that you had a safe trip home. Thank you once again.

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020
Response from Brandy on Jul 20, 2020
We would like to Thank you for your feedback and we do hope that any issues you had during your stay were brought to our front desk staff's attention. We do hope that you had a safe trip home, Thank you once again.

2/10 Terrible

Brandy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
NEVER AGAIN
room smelled like they just bombed for roaches.. found dead roaches on floor.. pool closed so we left checked into the Best Western because pool was open..
Stayed 1 night in Jul 2020
Response from Brandy on Jul 9, 2020
Thank you for the feedback and we apologize for our pool not being open as we are adhering to the standards of Wyndham during the Covid rules. We hope that the issues with your room were brought to our front desk staff's attention as we assure you they would have handled the manner in a timely and professional manner. We do hope that you had a safe trip home. Thank you once again.

2/10 Terrible

Robert, San Antonio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The kamel was good but the lady that was behind the desk was a smart ass to us all
Stayed 6 nights in Jun 2020
Response from Brandy on Jul 4, 2020
We appreciate your feedback and we are sorry to hear that you have had such a bad interaction with one of the properties staff. We will be looking into the issues and addressing it immediately. We do hope that you had a safe trip home. Thank you once again.

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2020
Response from Brandy on Jun 28, 2020
We would like to thank you for your feedback and hope to see you again. We do hope that you had a safe trip home. Thank you once again.

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Brandy on Jun 15, 2020
We would like to thank you for your feedback and we hope that you had a safe trip home. Thank you once again.

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2020
Response from Brandy on Jun 15, 2020
We appreciate your feedback and we do hope any issues you had during your stay with us were brought to the front desk staff's attention.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Brandy on Jun 9, 2020
We would like to thank you for your feedback and we are pleased to hear you enjoyed all of your stay with us. We hope that you had a safe trip home. Thank you once again.

8/10 Good

Verified traveler

Liked: Cleanliness
It was walking distance to HEB and other stores or restaurants like McDonald's and Taco Bell.
Stayed 3 nights in May 2020
Response from Brandy on Jun 8, 2020
We would like to thank you for your feedback and are pleased you enjoyed your stay on our property. We are also pleased to hear you liked that the shopping was in walking distance to the property. We do hope that you had a safe trip home. Thank you once again for choosing our property for your stay in Lytle, TX.

10/10 Excellent

Lloyd, San Antonio Tx

Liked: Cleanliness, staff & service
AC in my room was so noisy, it interfered with my sleep.
Stayed 2 nights in May 2020
Response from Brandy on Jun 4, 2020
We appreciate your feedback and we hope that any issues you had during your stay with us were brought to our front desk staff's attention. Thank you once again.

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good enough to sleep.
Never again.
Stayed 1 night in May 2020
Response from Brandy on Jun 4, 2020
We appreciate your feedback and we hope that your issues you had with the property were brought to the front desk's attention as so they could address any issues immediately. We hope that you had a safe trip home. Thank you once again.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Best 2.5 star hotel I’ve stayed in
Stayed 1 night in May 2020
Response from Brandy on May 20, 2020
We would like to thank you for your feedback and are pleased to hear that our staff and property exceeded your expectations. We do hope to see you again and we also hope that you had a safe return trip home. Thank you once again for choosing our property for your stay in Lyle, TX

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Brandy on May 14, 2020
We would like to thank you for your feedback and are pleased to hear you enjoyed your stay with us. We hope that you had a safe trip home. Thank you once again.

4/10 Poor

Dayton

Disliked: Cleanliness, property conditions & facilities, room comfort
Tear it down and start over.
The guy that runs the place is very nice but the rooms are pretty bad. Broken furniture and painted over plastic tub and shower. Time for a total rebuild.
Stayed 3 nights in Apr 2020
Response from Brandy on Apr 19, 2020
We would like to thank you for your feedback and we appreciate you letting us know the issues you found during your stay on our property. We have been looking into a remodel but during this devastating time we have put a remodel on hold. We do hope that you had safe travels home.Thank you once again.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Brandy on Feb 24, 2020
We are pleased to hear that you enjoyed your complete stay with us and hope that you had a safe trip home. Thank you once again for choosing our property for your stay in Lytle.

4/10 Poor

Beverly

Disliked: Staff & service, property conditions & facilities
Total lack of customer service
Total apathy on the part of evening staff. Had an issue and they had no desire to resolve it. Pathetic.
Stayed 2 nights in Jan 2020
Response from Brandy on Jan 10, 2020
We appreciate your feedback and we sincerely apologize for the issues you had at our property and it not being looked into or resolved by our evening staff. We will be looking into this and addressing it with the staff. We do hope that you had a safe trip home. Thank you once again.

4/10 Poor

Calandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Brandy on Dec 27, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Brandy on Dec 27, 2019
Thank you!

6/10 Okay

Karina, Austin, TX

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Property was in good condition. The room was clean, the bed was comfy and the heater worked well. The bath tub and shower head were dirty so we didn't use them.
Stayed 1 night in Nov 2019
Response from Brandy on Dec 3, 2019
We will look into the issues you have mentioned. We do hope that you brought these issues to our front desk staff's attention so they could address these issues. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Brandy on Oct 23, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Brandy on Oct 14, 2019
Thank you for your feedback and we are pleased to hear you enjoyed everything about your stay with us here in Lytle.

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Brandy on Oct 12, 2019
Thank you for your feedback and we hope you give us another chance in the future.

8/10 Good

Verified traveler

Liked: Staff & service, amenities
The room was clean the carpet was real old the bathroom need updating. But it was clean and we got a free breakfast from the restraunt next door
Stayed 1 night in Sep 2019
Response from Brandy on Oct 12, 2019
Thank you for your feedback as we strive to give the best experience possible to all of our guest.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Brandy on Oct 12, 2019
Thank you!

8/10 Good

TxWolfman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a old Veteran that smokes, the smoking room was a plus, for a one night stay. Staff and service for the short time was good enough for me to post this.
Stayed 1 night in Sep 2019
Response from Brandy on Oct 14, 2019
We appreciate your feedback and are happy to hear you enjoyed that our property does offer smoking rooms and that our staff was pleasant. We do hope to see you again in the future, thank you once again.

4/10 Poor

Kimberly

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Sad but true
Older hotel-our friends a/c did not work in their room and our tv was out-maintenance could not fix. No compensation was given only that next time we stay hopefully it will be better. There will not be a next time.
Stayed 1 night in Aug 2019
Response from Brandy on Oct 12, 2019
Thank you for your feedback and we are sorry to hear the issues your friend had with their a/c as well as the issues you had with your television. We will be looking into them. We do hope that you and your friend had a safe trip home. Thank you once again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful and everything was nice and clean
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2019

4/10 Poor

Vicky

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice location !!! But you get what you paid for :/
Stayed 1 night in Jul 2019

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Miranda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Cody

Liked: Staff & service, room comfort
Staff was very friendly and helpful. Only thing I didn't like was the crickets in the room. But hey... It's Texas lol
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check out everything was fantastic. the room was great, pool was very nice and the food was very good as well. It also doesn't hurt the Lady working the front desk is a sight for sore eyes
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies on front desk was very kind, helpful and sweet
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Rogelio

Front desk lady was rude!
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Seems like they are at the beginning of a remodel/refit to be on brand. Lots of little annoying things that were falling apart or not repaired yet. Most annoying to me personally was the coffee packs supplied to room DO NOT FIT the old coffee maker also supplied to the room
Stayed 1 night in Jun 2019

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Brandy on May 18, 2019
Thank you for your feedback and we are pleased to hear you were pleased with your stay with us. We do hope that you had a safe trip home, thank you once again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Brandy on May 6, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the employee at the desk was very polite and helpful.
Stayed 1 night in Apr 2019
Response from Brandy on Apr 30, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the room for 2 adults and 2 children 12 and 15 and entered their ages when I did . We arrived late evening Fri April 5 and was told about meal vouchers . The lady at the desk asked how old the kids were and I told her 15 and 12. I had to pay an additional 20 dollars for breakfast for my 15 year old daughter . Vouchers only give us 3 options - 2 breakfast tacos same kind Breakfast burrito Or a plate with 1 pancake , one bacon and 2 eggs -MIND YOU that the special (which isn’t an option ) consisted of 2 pancakes , 2 eggs and bacon for 4.99 So basically we were paying 4 times that for no meat -oh and only coffee/water . Pretty much on both days we still HAD to pay for breakfast which was supposed to be free Anyone who has kids knows that the either will drink milk or juice -definitely not coffee . That was the first blow My husband was the first one to shower and the tub was dirty -2nd strike When you plug in a blow dryer or a phone charger near the vanity ,the light momentarily shuts off bathroom outdated and smaller than my pantry The lamp didn’t had a light switch , had to be unplugged. The door to open the room was tricky , not like any other card door The best western not even a mile away within view was actually priced cheaper , was newer and had free breakfast was booked , I should have looked sooner . Big waste of money and a let down for what you get and DON’T get . Won’t be staying there or any best western sooner Anyone
Stayed 2 nights in Apr 2019
Response from Brandy on Apr 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing they charge me for four rooms I want my money back
Stayed 1 night in Apr 2019
Response from Brandy on Apr 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Bobby, Llano, Tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant!
Comfortable bed. Clean room. Friendly staff. Made to order breakfast in luded, and beat the quick breakfast others provide. Great TV. Very pleased.
Stayed 1 night in Apr 2019
Response from Brandy on Apr 30, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom redo
One room was great. The other room’s bathroom had hair in the sink & tub & the paint was peeling away in the tub. The drain stopper was not in the tub but removed from the tub & on the side of the tub. Room itself was clean & comfortable but bathroom was left to be considered.
Stayed 1 night in Mar 2019
Response from Brandy on Apr 30, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was hard as a rock planned to stay two nights after one had to leave. My wife and I could not sleep due to A/C making lots of noise when it ran and the Bed being so Hard.
Stayed 2 nights in Mar 2019
Response from Brandy on Apr 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Brandy on Apr 1, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.