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Reviews of Deluxe Inn San Antonio

3 out of 5
Deluxe Inn San Antonio
6815 US Hwy 90 W, San Antonio, TX

Reviews

4.0
Rating 10 - Excellent. 93 out of 1003 reviews" "
Rating 8 - Good. 79 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 144 out of 1003 reviews" "
Rating 2 - Terrible. 600 out of 1003 reviews" "

3.6/10

Cleanliness

5.2/10

Staff & service

3.4/10

Amenities

3.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shabbir

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am just surprised which department approved this property for hospitality. Itvis totally mess 1. Floor carpet was very dirty. 2. Bed was broken, you even cant set on it. 3. TV was not working 4. Microwave was broken. 5. No iron in room. 6. Tub is broken and its patches was there and tabs are also in bad conditions 7. When you want to complain for this and pick up phone, phone was un attached and no wire. So with all these issues i dont think, this property shoud approved for any hospitality.
Stayed 2 nights in Apr 2024

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.
Stayed 1 night in Apr 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay, cancelled my stay. A/C was dirty, moldy, unsanitary, sheets were strained and looked dirty, carpet was filthy, shower and bath had rust and corrosion, no towels were provided, and no tp. Do not recommend.
Stayed 1 night in Apr 2024

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room I was given was not ready. There were no sheets on either bed, or phone in the room to call and report the issue. I had to go to the office. Second room smelled awful, carpet was disgustingly dirty. Less than half toilet paper roll was in the bathroom ,no extra. 2 towels were on the counter that’s it! Curtains were not closing, had to do my best to close them. Also no phone in room. It was 10:30 when we got a knock on the door telling us they would charge a $1 a minute if we did not check out on time. Check out was at 11:00 am. I had to wait for a receipt of my stay so the secretary could take care of other people although I was there first. Never again!
Stayed 1 night in Mar 2024

2/10 Terrible

Harris

Business traveler
Property was very run down and shady. Signs says not safe to leave anything in vehicle. Two towels for 3 guests, no bath mat,
Stayed 2 nights in Mar 2024

2/10 Terrible

DAVID

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst place you can stay at. Unprofessional staff, dirty amenities, non working toilets and showers. I should have checked the online reviews and not just Expedia. Please, for the safety of your loved ones, stay away.
Stayed 2 nights in Mar 2024

2/10 Terrible

Big

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint peeling, carpet old and dirty, holes in blankes and sheets, holes in curtins, holes in celings and carpet. Electrical outlets didnt work and roaches around the fridge. I walked around the room after taking a shower and the bottoms of my feet turned black from the filth on the carpet. I will never stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Denesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I loved it! great for the price
Stayed 2 nights in Mar 2024

2/10 Terrible

Frances

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is friendly but the facility is super scary at night. The locks are broken on the door and the handle when trying to get in needs to be messed with before going in. At night you can see the light from outside coming in through the door. I would not recommend this place it’s not a safe place
Stayed 1 night in Mar 2024

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Liked the price, but over all not clean room or property & bad smell.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mrs.Victoria M

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
No complaints.... Just needed a place for over night stay. Mini Trip
Stayed 1 night in Mar 2024

2/10 Terrible

mannar

Disliked: Cleanliness, staff & service, property conditions & facilities
When we parked our car there was a police officer in someone room. Also there was like drunk people came by to check if they have availability. We have kids and it’s very unsafe.
Stayed 1 night in Mar 2024

2/10 Terrible

Luis

Traveled with group
Worst hotel stay ever . Do not let the photos mislead you . Curtains were stained , blankets with holes in them , faucet didnt work , huge gaps with the door , random screw holes all over the wall and furniture. This place being called "deluxe " is the biggest joke I've experienced
Stayed 1 night in Mar 2024

4/10 Poor

Josme

Traveled with family
Disliked: Staff & service
So, according to the receptionist I had to pay cash for both booking and deposit due to the system to pay with a card not working. Never again staying in the place.
Stayed 1 night in Mar 2024

4/10 Poor

Celeste

Stayed 1 night in Mar 2024

2/10 Terrible

Dana

Disliked: Cleanliness, amenities, property conditions & facilities
The conditions of this property and my accommodations were deplorable!!! I wish I could give this establishment NO stars. The front desk clerk at check in was pleasant. She told me she wanted to give me "a good room". If my room was a good one, I would've loved to see the others. I have pictures to prove it!!! Upon entering my room, there was a funky stench. Thank goodness I traveled with my sleep spray. What I thought was a caterpillar or insect crawling on the headboard turned out to be a false eyelash. The furniture was ripped, the carpet was stained. Housekeeping made the bed the first day and put a dirty spread with a big hole in it on the bed. She came back later to bring clean towels and I was able to ask her to change the bedspread. The sink was never cleaned, I wear makeup and dropped some face powder. Back to the false eyelash- I peeled it off the headboard and put it on a napkin on the dresser, it stayed there for the duration. What happened to housekeeping!!? The furniture is rundown and scratched and the elbow door hinge was broken. I put a chair behind the door every night. I'm sure you're reading this and asking WHY DIDN'T SHE LEAVE!!? I had already paid out the you-know-what for this trip; round-trip flight, rental car, and 3-nights hotel stay. Rates at other hotels in the area were double!!!

2/10 Terrible

Peter

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was foreign substances on the curtains that resembled semen, bugs in the room, and smelled strange- as well as holes in the walls. area looked unsafe and extremely noisy.
Stayed 2 nights in Feb 2024

4/10 Poor

Hector

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Man, let me just say that the pics don’t do justice. We came for a funeral and ended up leaving the same day due to more family members joining us down there (we’re from Illinois). While the staff was very helpful and answered all our questions, the condition of the building and our room was not the best. Like I said, we didn’t stay there but unless you’re limited on funds and want something short term and cheap this is ideal for you. Just don’t b disappointed when you arrive
Stayed 2 nights in Feb 2024

2/10 Terrible

REBECCA LYNN

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, Broken Furniture, Outlets missing, Door security latch missing, blood stains on carpet, stinks of stagnant water, required $60.00 cash deposit, are around is very very very ghetto, loud, literally sits on a freeway overpass. Advertises pool, but that's closed. Toilet is stained with dark brown. Tubs and walls are moldy and black! Bedding and towels are stained, ripped, not warm. Curtains have burn holes and are falling off. Most rooms are NOT HABITABLE as we looked into them. We asked to be moved because of the filth. It's a "nasty", dirty, disgusting place to stay. Expect nothing but yuck if you choose to book here. The owners DO NOT fix up the place. Unsafe. Lackland area around this Deluxe Inn formerly Days Inn) is very Unpleasant.

2/10 Terrible

Bobby

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged for two nights and paid in Cash but was locked out of my room after one night and the claimed I only paid for one night so I lost my $60 deposit as well so I bought another night hesitantly. There were used Condoms in the garbage next to the bed when I arrived. Room was in bad condition as well, it was like a traphouse or something.
Stayed 2 nights in Feb 2024

2/10 Terrible

Suraj

Next time I don’t want to stay here.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Suraj,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

6/10 Okay

Erin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk employees were great! The rooms however were not as clean as pictured. The doors did not open properly and the bed sheets were covered in holes and stains. The cleaning staff knocked multiple times after we had told them we did not need services and that if they waited an hour we would be gone yet they knocked again right after. Overall for the price, this was to be expected.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Hi Erin,We sincerely apologize for the cleanliness issues you experienced. We take your comments seriously and will address these issues promptly to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future and provide an improved experience.

2/10 Terrible

MARLON

Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Hi Marlon,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Desean

Stayed 5 nights in Dec 2023
Response from Sophia CSR on Jan 10, 2024
Hi Desean,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

2/10 Terrible

donald, bellville

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, the room looked like a crime scene. Filthy, smelly room, people yelling and playing loud music all night. Do not stay here.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 31, 2024
Hi Donald,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 Terrible

Lucia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Lucia,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Terrible

Lupita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sábanas,sucias, cucarachas,toallas en pésimas condiciones
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 24, 2023
Hi Lupita,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you will give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Wilnelia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Esta muy descuidada apesta y hay muchas cucarachas no parece un lugar seguro realmente no lo recomiendo el personaje mal fue muy amable lo único bueno limpieza 0 .
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Wilnelia,I apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Erica

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most disgusting hotel
This is by far the worst hotel we EVER stayed at. Needed something fast and affordable for one night, daughter was performing for the Spurs game. Description was completely false as well as the photos of the rooms. Lady at the desk was rude. First room reeked of dog urine and was beyond disgusting. After being told they have NO refunds she agreed to give us a different room. JUST AS BAD IF NOT WORSE. Roaches everywhere! Stains, broken t.v., disgusting bathroom. Cigarette burns and stains all over the bedding. Dead roach on the pillow. Had less than an hour to get ready for the event so had no choice but to stay to get ready. Slept in the car when we returned to the hotel and there was no way we were going to have our two 7 year old daughters shower in that disgusting bath tub/shower.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 11, 2023
Hi Erica,Our team sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They have no breakfast at all not even coffee used towels from the military base and bugs ROACHES in the room,burn holes on the blankets shower is falling apart drips onto the bathroom floor floors are stained horribly addicts hanging outside the door to the room I don’t want to even give it 1 star also have pictures to prove what I’m saying very disappointed and would not recommend this hotel to anyone
Response from Sophia CSR on Nov 28, 2023
Hi Mary,Our team sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Not…
Initially requested a room with a walk-in shower for my disabled family members. Upon arrival, I was told none exist on the property. Reluctantly, I continued with check-in (despite the dirty reception wall). Got my key and walked to the room. Not only did the key not work, the door and ground were filthy! Imagine what the room looked like?? I immediately returned to the front desk and requested a refund. The lady said I’d have to contact hotels.com and they’d need to speak to the manager. We tried that for several days, and guess what…said manager was never available. I’m not sure who’s rating this property 3 stars, but I wouldn’t give it 1. This is a dump in every sense of the word and there’s a $60 cash deposit (which I’m sure would have been a struggle to get back had I stayed). Stay here at your own risk. Oh…and it’s next door to a gas station with questionable patrons. No thank you.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Hi Karen,Our team sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for our guests. You will get your deposit amount in 7-8 business days. If you have any further problems regarding any issue, please call the property for the resolution.

2/10 Terrible

Jessica

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stains on the sheets upon arrival, holes in sheets, dirty shower, TV didn't work, entry door gets stuck, not a fresh roll of toilet paper, let alone a spare roll of toilet paper, not enough towels or pillows, musty scent, dirty walls, terrible lighting inside room, property itself was run down, broken windows and doors, parking lot full of pot holes & uneven walking surfaces.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 21, 2023
Hi Jessica,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Cindy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To many drug activities then you get asked to pay a deposit of 60 dollars when the room isn't even worth 60 bucks staff was awesome 😎👍
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 17, 2023
Hi Cindy,We regret that your stay with us was not up to your expectations. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.

4/10 Poor

Marc Edward

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! By far the worst hotel experience I've ever had. The drapes were torn. The key card didn't work multiple times. The highway is right next to it, so it's hard to sleep at night. I had prepaid through Expedia, yet I was still required to put down a cash deposit on arrival. Fortunately I just happened to have enough cash in my wallet. The staff was helpful, so that was one positive. Ironically, the owner always replies to negative reviews on here saying, "This isn't the normal experience for our guests." His reply is not true. Why are the reviews so overwhelmingly bad if this isn't the normal experience?
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 17, 2023
Hi Marc,We value your acknowledgement of the helpful staff, and we are committed to addressing the issues you raised to improve our overall guest experience. We apologize for any inconvenience and assure you that your concerns will be taken seriously. If you have additional details to share or if there's anything specific you'd like us to address, please feel free to reach out. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.

10/10 Excellent

Jessica Lynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 8 nights in Oct 2023
Response from Sophia CSR on Nov 17, 2023
Hi Jessica,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Hi Joel,Thank you so much for the wonderful 10-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Room had a strong mold smell; carpet, linens, toilet, walls, bathtub were dirty; broken pieces of furniture; office chair worn and torn, front office makes you pay a cash deposit for damages or lost towels.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Victor,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst condition hotel I ever stay at… never again
Holes in walls, blankets and shower curtains stained, pictures on site looks like nothing of it’s current condition. If you need more than two towels or any other towel sizes be ready to pay $10.00 each. Pillows covers were stained. Bed sheets had various holes. Shower had open shampoo bottle and hair in tub ( appears no cleaning was done). Lady at the front appeared as if she bothered because we were checking in, if you don’t like your job more on to something else.
Stayed 5 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Hi Steven,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Heather

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty. The safety lock on the door was broken. The table in the room was broke. Overall very bad.
Response from Sophia CSR on Oct 23, 2023
Hi Heather,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Paula, Rosharon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the WORST STAY here. They charged me $10 for Wash clothes they left dirty and torn. Pubic hairs on shower walls and mold around edges of shower. We saw 3 Roaches. No microwave or refrigerator in room. They don't have Irons in Room. THE PICTURES AREN'T WHAT THE ROOM LOOKS LIKE. I don't write bad reviews but this was BS. $10 for something I didn't do. My truck almost got broken into LUCKY I check when I heard people there saw them checking my doors we packed up and checked out. The price was good for the budget I had but will to spend on a room next time in in town but not here!! DO NOT GO HERE UNLESS YOU REALLY REALLY HAVE TO.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Paula,We regret that your stay with us was not up to your expectations. Please note that our policies are displayed on our front desk and on the websites. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Maria Belen

Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 6, 2023
Hi Maria,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Russell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Sophia CSR on Oct 13, 2023
Hi Russell,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Stefanie

Traveled with family
Liked: Cleanliness, staff & service
No roaches like i had seen in past reviews which was a plus. Tub looked like it as painted over and was peeling of already. Stay was good, staff was awesome in every aspect.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 10, 2023
Hi Stefanie,We are glad to hear that you didn't encounter any roaches during your stay, and we appreciate your understanding regarding the tub's condition. Great to hear that you had a good overall experience and that our staff exceeded your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 Terrible

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Hi Ricardo,We are very sorry to hear about the inconvenience caused by the issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Jeanine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving after midnight, they never notified that they only took cash deposits. My hotel looked like it belonged to Norman Bates and had roaches in my bathroom and was dirty. It looked nothing like the pictures posted on Expedia.
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Oct 1, 2023
Hi Jeanine,We regret the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you will give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Robin Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 29, 2023
Hi Robin,We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Bruce Warren Romesberg

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were dead roaches, the air quit working, it was loud and uncomfortable. We checked out early and booked somewhere else
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 19, 2023
Hi Bruce,I'm truly sorry to hear about the unacceptable conditions you experienced during your stay. This is certainly not reflective of the standard we aim to provide, and I sincerely apologize for the inconvenience and discomfort this caused. Your experience falls far below our usual standards, and we're taking immediate action to address these issues with our maintenance and housekeeping teams. We completely understand your decision to check out early, and we're grateful for your understanding. If you're willing to give us another chance, we're committed to making your next stay a significantly better one.

10/10 Excellent

Melissa

Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Hi Melissa,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!