Overall almost abandoned, with zero maintenance
Posted Mar 1, 2017
The rooms were extremely dirty. There were stains all over the bed and head board. All the furniture and doors were very scratched. Decorations were broken. Microwave broken. Mattress so old it gave us major back pains. Holes in the walls. Blankets had cigarette burn holes. Bath tub had missing pieces. The door to the first unit wouldn't lock. Plus it had a smiley face scratched into it. We had to kill three cockroaches in less than twelve hours. The name of the location is a complete lie, as SeaWorld isn't anywhere near this location ( at least another 20 minute drive away ). When making complaints regarding the issues we noticed the staff was very dismissive of our issues. Hot breakfast very disappointing.
It seemed overall that the location is not getting any kind of maintenance and seems like they are about to close the facility.
When making a cancellation through Expedia off site of the hotel, the staff simply took all of our stuff out of the room, threw it in bags waiting for us to come by and get it, even though we told them we would be there within an hour to take our stuff, in the process they lost/threw away about $20 of our toiletries.
We have stayed in other Days Inns for the same price range and were always happy with the experience. This particular location was so bad we had to find alternate accommodations.
On the plus side, Wyndham, the corporate entity owning Days Inn was very understanding and helpful, very happy dealing with their customer service centre.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
I am very sorry to hear that your recent stay at our hotel was a disappointing experience. We will do our best to make your next visit a better experience. We hope to have the chance to serve you again. Kind regards.