Ratings based on 2,776 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from texas

Love the shuttle!

Posted Nov 27, 2016
Great room at a great price!! Staff is always super nice and helpful!
5 out of 5
by A verified traveler

Posted Nov 21, 2016
We made a last minute decision to travel to San Antonio for the weekend. the double tree hotel was cheaper than others that were right on the river so we booked it and are SO happy we did. We saved some money by doing so, and there was a free shuttle service that took us right to the riverwalk and picked us up from wherever we were to take us back to the hotel. It was a great experience!
5 out of 5
by A verified traveler from US

Close to Alamodome for football game GO UTSA

Posted Oct 24, 2016
Location: We were in town for the UTSA football game. This was a perfect location without the Riverwalk prices.
Location, cleanliness, price, amenities...all in one place made the stay very pleasurable.
5 out of 5
by A verified traveler from Houston, TX

Posted Oct 10, 2016
Hotel staffs were polite and professional. Elevator wasn't as clean as I would like. Makes wierd noises too.
4 out of 5
by A verified traveler from Texas

As always...cookies at check-in are a great treat!

Posted Oct 3, 2016
Pros: The location is close enough to downtown without being chaotic, crowded and noisy. Love the shuttle service and the cookies make my day!
Cons: Clean up the parking garage/add lighting, fix the elevator door; closes much too quickly, my daughter was bumped a couple of times. More cookies pls!
Location: Great location. Close enough to access downtown, Southtown and Rivercenter/Riverwalk but far enough away to be peaceful and sleep well. Cookies pls!
Overall the hotel was comfortable and peaceful. It smelled clean and the staff was pleasant. The parking garage was a little dirty (cigarette butts and pizza slices on the ground) but we felt safe. Our shower/tub was a little grimy and there was hair in the drain but I took care of this because I am compulsive and I travel with Clorox Clean Up! Other than these small details, our stay was comfortable and we will book again! More cookies please!
3 out of 5
by A verified traveler from Room Watcher Texas

Cool for the money

Posted Oct 3, 2016
Glad I caught a deal on this room. Staff was friendly and it's great they have a complimentary shuttle to your favorite spots. The rooms was ok..... overall good deal for the money spent.
5 out of 5
by A verified traveler from Ciudad de Mexico

Hotel accesible y centrico

Posted Oct 3, 2016
Buena ubicacion y habitaciones comodas y en muy buen estado. Las almohadas son las mejores.
5 out of 5
by A verified traveler from houston

Posted Sep 26, 2016
Comfort all around! Cant wait to go back...very pleased . cookies are the best!!
Comment from Hotel Management
Sep 29, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Ana , Thank you for taking the time to rank and comment about your recent stay with us , i appreciate your feedback. I am so happy we were able to give you the best stay ever! and great cookies! I look forward to hosting you again soon. Have a lovely week!
4 out of 5
by A verified traveler from mercier quebec

Bien situé offrant un très bon service de navette

Posted Sep 25, 2016
Pros: Facilité accès et navette
Cons: Un spa
Location: Bien localisé et accès facile au centre des activites
Le service de navette est excellent et offert avec une grande attention
Comment from Hotel Management
Oct 2, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Gracias por tomarse el tiempo para clasificar y hacer comentarios acerca de su reciente estancia con nosotros, agradezco sus comentarios. Me alegro de nuestro conductor del autobús era excelente! Ten un maravilloso día!
1 out of 5
by A verified traveler

Front Desk clerk texting my credit card watch out

Posted Sep 21, 2016
The front desk clerk Middle Eastern tried to text my credit card info watch out