Ratings based on 2,584 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

everything nice here!

Posted Aug 24, 2016
Nice hotel, nice staff, nice location, nice beds, nice rooms!
4 out of 5
by A verified traveler

Posted Aug 22, 2016
Excellent staff, very clean rooms. Great buffet breakfast.
5 out of 5
by A verified traveler

Great hotel with plenty of restaurants around it.

Posted Aug 22, 2016
Staff were friendly and the room was perfect. It had everything we needed and even more. The room was clean and cozy it felt like a home away from home.
3 out of 5
by A verified traveler from louisiana

Will never book here again

Posted Aug 13, 2016
The pool is a safety concern if you have small kids.
Comment from Hotel Management
Aug 22, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Crystal, Thank you for taking the time to comment about your recent stay with us , i truly appreciate your feedback. I am humbly sorry we were not able to provide you with the perfect stay you deserve. I look forward to hosting you again soon.
1 out of 5
by A verified traveler

Posted Aug 12, 2016
Worst place ever................................................... . .
Comment from Hotel Management
Aug 17, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Guest, Thank you for taking the time to complete our survey regarding your recent stay with us , i truly appreciate your feedback. I am humbly sorry we were not able to provide you with the perfect stay you truly deserve and that your room was not to your satisfaction. I look forward to hosting you again in the near future. If you need any assistance with your future reservations , i am at your service. Have a wonderful week!
5 out of 5
by A verified traveler

excelente hotel

Posted Aug 11, 2016
Pros: el cuarto
Cons: no cobrar el estacionamiento
Location: cerca del Riverwalk
No me agradó que se cobre el estacionamiento, fuera de eso es altamente recomendable
4 out of 5
by A verified traveler from Tulsa, OK

Nice hotel walking distance to Riverwalk (15 min)

Posted Aug 6, 2016
Pros: It was quiet, bed comfortable, and room and lobby were clean. Starbucks was available on ground floor, next to elevators.
Cons: Pool cleanliness and had to pay to park in the hotels parking structure (that should be free to hotel guests).
Location: It was a 15 min walk to the Riverwalk and close to Lackland airforce base (20 min driving).
Room and lobby cleanliness was good. Pool was cloudy, oily, and needed to be cleaned. I would not get in the pool, but other hotel guest did not mind being in the pool.
Comment from Hotel Management
Aug 28, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Erica , Thank you for taking the time to comment about your recent stay with us , i truly appreciate your feedback. I am humbly sorry about the pool situation , i will bring this to our maintenance manager right away in order to better ourselves. I look forward to hosting you again tin the near future. Have a lovely week!
4 out of 5
by A verified traveler from South Texas

Nice hotel. Close to many attractions!

Posted Aug 1, 2016
The hotel was very inviting as soon as you step into the lobby. The front desk personnel were very helpful and checking in was quick. The shuttle service to the Riverwalk was very convenient. We stayed for 3 days and our room was always well kept. Really loved the complimentary cookies!!
Comment from Hotel Management
Aug 28, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Maira , Thank you for taking the time to comment about your recent stay with us , i truly appreciate your feedback. I am delighted we were able to provide you with the perfect customer service , and the perfect stay you truly deserve. I look forward to hosting you again in the near future. Have a wonderful week!
2 out of 5
by A verified traveler from Texas

Rude staff all around and outdated hotel

Posted Jul 30, 2016
For the past few years this is the hotel my family enjoys to stay, but this time everything was different. The hotel staff were all very rude. They didn't welcome me or make me feel wanted at this hotel. Then the rooms seem very outdated. The carpets were all wet, the room smelled, and there were dirty marks on the walls.
Comment from Hotel Management
Aug 4, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Lynn , Thank you for taking the time to leave feedback regarding your recent stay with us , i truly appreciate it. I am humbly sorry we were not able to provide you with the perfect stay you deserve and did not get treated the best way - as we always have when you visit us. I hope to host you again soon. Have lovely weekend!
5 out of 5
by A verified traveler

Pokemon hotel

Posted Jul 29, 2016
Was on top of Pokemon gym and rest stop river walk was packed with lots of players and staff was awesome at hotel rooms great
Comment from Hotel Management
Aug 4, 2016 by Adina Goldberg -Guest ambassador\HHonors champion , Hotel Management
Dear Guest , Thank you for taking the time to leave feedback regarding your recent stay with us , i truly appreciate it. I am delighted we were able to provide you with the perfect stay you deserve , and that you got to hunt a lot of Pokemon at our location. I look forward to hosting you again soon! Have a lovely weekend!