Ratings based on 1,578 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clermont, FL

Walking distance to bus, shops & the Alamo.

Posted Jan 19, 2016
Pros: Location; ambience; service; breakfast & evening social.
Location: Walking distance to restaurants; buses; shops; the mall; Alamo & the River walk.
Excellent service provided at the Embassy and it is located just minutes to the River Walk. Excellent views from the Hotel upper floors!
Comment from Hotel Management
Jan 28, 2016 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler

River walk view

Posted Jan 12, 2016
Rooms very nice. View of river walk. Great experience from check in to check out!
Comment from Hotel Management
Jan 18, 2016 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an outstanding experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel. Minute walk from Riverwalk.

Posted Dec 30, 2015
Everything was great except we asked for additional blanket twice and never received it.
Comment from Hotel Management
Jan 5, 2016 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and despite the challenges with fulfilling your request I am glad we were able to achieve that goal with you during your time with us. We look forward to welcoming you when your travels bring you back to San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very nice hotel

Posted Dec 27, 2015
We never had to wait very long for the elevators. The room was very nice and the beds were comfortable. The pillows were not very comfortable but they never are like "home" pillows. The breakfast buffet was outstanding. It was quiet, away from the traffic and noise of the riverwalk but close enough for a comfortable walk. On Christmas Eve our microwave quit working and after calling the front desk, a great guy from engineering was at our door and had replaced it within 20 minutes. Housekeeping was the only flaw. Didn't vacuum, just cleaned the bathroom and straightened the sheets on the bed and left fresh towels. The pool and hot tub were great and the lobby was spotless.
Comment from Hotel Management
Jan 2, 2016 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an outstanding stay for you during your time with us. We look forward to welcoming you when your travels bring you back to San Antonio.
3 out of 5
Recommended
for Everyone
by A verified traveler

No viaje y desgraciadamente perdí mi bono

Posted Dec 24, 2015
No pude viajar y no avise a expedua y no pudieron hacer nada 😞
Comment from Hotel Management
Jan 3, 2016 by Joe Melton, General Manager, Hotel Management
Thank you for the feedback regarding your reservation. I apologize for the challenges with your reservation and hope that should you be able to travel to San Antonio in the future you will stay with us.
4 out of 5
Recommended
for Families
by A verified traveler from Houston

Perfect location

Posted Dec 22, 2015
Pros: We stayed for two nights. Our room was not cleaned after the first night for some reason.
Location: The River Walk, Majestic and Empire Theatres, Tower of the Americas, Market Square, The Alamo, and lots of shops.
It was the perfect location for what we wanted. We walked everywhere -- River Walk, Tower of the Americas, Market Square, the Majestic Theatre.
Comment from Hotel Management
Dec 28, 2015 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. I apologize for the challenge that you encountered with your suite being cleaned but I am happy that we were able to create an above average experience for you during your time with us. We look forward to welcoming you back when your travels bring you to San Antonio.
4 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

Friend graduation

Posted Dec 20, 2015
In town for friends graduation. Convenient & comfortable. Clean workout area.
Comment from Hotel Management
Dec 28, 2015 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. I am happy that you found the hotel to be convenient and your stay to be comfortable. We look forward to having you stay with us again when your travels bring you back to San Antonio
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Comfortable & convenient

Posted Dec 20, 2015
Stayed for 4 nights during a military graduation. Comfortable, close to Riverwalk, very helpful staff. Breakfast buffet is plentiful & coffee is good. Conveniently located & easy to get to Ft Sam Houston.
Comment from Hotel Management
Dec 28, 2015 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to welcoming you back to the hotel when your travels bring you back to San Antonio.
4 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Great location and great for families

Posted Nov 30, 2015
Pros: Cleanliness
Cons: Improve Wifi. No excuse for having such a weak system in 2015.
Location: Great location to enjoy San Antonio Riverwalk and the Alamo.
A lot of children are at the hotel with their families. You also have to be a HHonors member to get free Wifi. The Wifi is very weak. Beds are very comfortable and hotel is spotless.
Comment from Hotel Management
Dec 11, 2015 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. I apologize for the challenges that you experienced with our WiFi during your stay but am happy that you found the experience to be above average. I hope that should your travels bring you back to San Antonio you will give us another opportunity to create an all-around exceptional experience for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

St Antonio

Posted Nov 27, 2015
Pros: Happy Hour!!
Cons: Not one thing.
We had an incredible time in San Antonio at the Embassy Suites! Beautiful and elegant!
Comment from Hotel Management
Dec 7, 2015 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. We strive to be a part of great memories made while in San Antonio and I am happy that we achieved that goal for you during your time with us. We look forward to welcoming you back when your travels bring you back to San Antonio.