Ratings based on 1,903 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Posted May 9, 2017
Excellent facility nice and very clean and excellent guest service reps they eete vety helpgil and friendly
Comment from Hotel Management
May 21, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Staff very helpful

Posted May 5, 2017
Pros: Friendly Staff
Enjoyed the location by the Riverwalk, proximity to stores, hospital. We enjoyed the very delicious breakfast. We also enjoyed the happy hour.
Comment from Hotel Management
May 9, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Celina, TX

Outstanding hotel right on the Riverwalk

Posted May 4, 2017
Pros: Everything about this hotel was superb.
Cons: Nothing that I can think of. They really have their act together, and I'll likely stay there again whenever I return to San Antonio!
This Embassy Suites is one of the best I've ever stayed in. The Breakfast in the morning was simply outstanding! The variety of foods was amazing. The cocktail hour was also well done and well attended. It is located on the Riverwalk, but down a ways from the primary section of it. That being said, it wasn't that much of a walk to get to that area, and was located only a couple of blocks from 2 top shelf restarants.....Bohannon's, and Palm steakhouses.
Comment from Hotel Management
May 9, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing outstanding service and an exceptional product and I am happy we achieved that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Pros: very nice lobby, breakfast buffet, evening beverages and snacks. easy to check in/out.
Location: nice location. next to quiet section of riverwalk, only a few blocks to Alamo, Mexican market, other hotels and restaurants.
easy to park for a fee, staff will park and retrieve car, and help with luggage if you desire.
Comment from Hotel Management
May 8, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Great stay on Riverwalk

Posted Apr 17, 2017
Pros: Location, decor, cleanliness, friendly, helpful staff.
Location: Location was excellent access to Riverwalk, and just a short walk to the Alamo
We were greeted with a huge welcoming smile as we approached the front desk. Every staff member was friendly and helpful. Our room was spacious, clean and comfortable, with a balcony facing the Riverwalk. Huge shower, but no tub--not a problem for us, but some might want a bathtub. The hotel is right on the Riverwalk, but on the far edge, so it is quieter than being in the center of the action. However, that made it a slightly farther walk to the hub of restaurants, bars, and shops. For us, the quieter location was preferable. The complimentary breakfast and evening snacks and drinks are a nice touch, though the food is quite ordinary. All in all, we thoroughly enjoyed our stay at Embassy Suites Riverwalk!
Comment from Hotel Management
Apr 29, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
2 out of 5
by A verified traveler

Family of 5: Double Queen Suite

Posted Apr 10, 2017
Check in as at 4P, we arrived at 4:30P but were not given a room until 5:15P. The hotel is ON the Riverwalk but they only have a bar until 7:30P, so much for a parental nightcap. The sofa bed mattress was spotted and largely grey from age/use; I put extra blankets and sheets on it because I didn't want my children touching it (I called for a rollaway cot and was told they had none). Valet would never answer the phone, so we were never able to call ahead for our car and instead would have to stand and wait with the kids on the curb. Just multiple little things that kept happening that added up in to big frustration. I expect more when I pay $350 for a room.
Comment from Hotel Management
Apr 19, 2017 by Joe Melton, General Manager, Hotel Management
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you and your family during your time with us. I have shared you feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Huge suite. Super nice.

Posted Mar 21, 2017
Loved the location and the hotel. Great experience.
Comment from Hotel Management
Mar 28, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, right on the river walk

Posted Mar 17, 2017
Location: Everything we wanted to do was within walking distance. Didn't have to drive anywhere.
Very nice hotel, everything was great! Love the complimentary breakfast so much to choose from. Room service was good, very good food and service. The valet service was very nice never once worried about our vehicle. Really nice vacation for us.
Comment from Hotel Management
Mar 24, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing outstanding service and an exceptional product and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Enjoyed our stay, complimentary breakfast and mid day snacks, convenience and kid friendly.
Comment from Hotel Management
Mar 24, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tomah,Wi

nice hotel by riverwalk and alamo

Posted Mar 16, 2017
Pros: the location to everything
The breakfast was fantastic so was the reception every night the staff very friendly
Comment from Hotel Management
Mar 24, 2017 by Joe Melton, General Manager, Hotel Management
thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager