Ratings based on 2,873 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Convenient To Convention Center, But Bring $$$$$$

Posted Aug 31, 2015
Pros: Proximity to the convention center (adjacent). Spacious lobby, good service from all employees.
Cons: For one thing, their parking rates are ridiculous. $29.00 if you self park; $39.00 per day for valet parking. Need a coffee shop.
Location: Riverwalk; convention center (adjacent) River Center Mall, shopping, eating places all nearby.
Valet Parking was efficient (charge $39.00 a night, so very pricey); check-in a little slow, but still pretty good. I was attending a convention at the Henry B. Gonzales Convention Center, which is adjacent to the hotel, so very convenient for that. Also, the hotel is on the River Walk; but not the main part of it. Close to the River Center Mall and many eateries. The only restaurant in the Grand Hyatt is Ruth Chris Steak House, so again, very pricey. $12.00 for a so-so bowl of soup. One beer and one cocktail was $25.00, which I find completely ridiculous!! But then, no one forced us to eat/drink there! There is a very tiny coffee kiosk off the main lobby, which sells Starbucks Coffees. Since the hotel was full and several meetings and conventions in town, it was always very busy; but the employees handled it with ease. The kiosk also sells sandwiches, salads, cookies, muffins, and various drinks including milk and juices. The bed in our room was very comfortable. The room was kept clean. Bathroom door needs a coat of paint; but otherwise, can't find any fault with the accommodations. Overall, everything was good; just way over-priced, in my opinion.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Gorgeous Hotel close to everything at Riverwalk!

Posted Aug 28, 2015
Pros: Atmosphere and the pool!
Cons: Replace the beds with high quality! Talk to the Four Seasons Hotels to find out where they get their beds.
Location: Definitely recommend the Riverwalk Boat Tour!
Nice staff, beautiful hotel. The room was nice and spacious with a great view, however the bed was extremely uncomfortable, which was a real surprise. I felt like it was a $100 mattress, plus the sheets were not fitted and the mattress cover wasn't either, so they kept getting wrinkled underneath me as well as the uncomfortable bed itself. However, I would say the Perks Cafe downstairs was the best restaurant in San Antonio.
Comment from EPC
Aug 31, 2015 by Allyson S, EPC
Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 26, 2015
Perfect end to end experience. Service was fantastic and the room was exceptional!
Comment from EPC
Aug 31, 2015 by Allyson S, EPC
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Enjoyed stay and room was well appointed. lobby was very nice,
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel and within walking distance of attrack

Posted Aug 24, 2015
Had a good trip. Hotel staff very helpful helpful
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Great Location

Posted Aug 24, 2015
Location: river walk, The Alamo, the cathedral, shopping and restaurants.
Our room was really nice with a great view of the city. We loved that it was right off of the river walk. Bed was not as comfortable as we expected it to be and we were a little put off by having to pay so much to park there.
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
Thank you for your feedback. We are happy to hear you enjoyed our hotel's location and city views. We appreciate your comments and suggestions and look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Great experience - friendly staff, clean and comfortable room
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Great location for the Riverwalk

Posted Aug 22, 2015
We definitely enjoyed our stay. Staff was friendly and efficient. Check-in was very smooth. They even let us check in early, which was nice after a long day traveling. Great location for all Riverwalk activities. We would absolutely stay here again.
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
Thank you for taking the time to post a review about your stay. We’re glad you were pleased with our prime River Walk location and are delighted to hear that our friendly hotel staff provided you with a positive experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
Buen hotel exelengete, solo que cobran el estacionamiento diario
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Amazing stay!

Posted Aug 18, 2015
Hotel was terrific in every way. Clean, courteous staff, great food, easy parking, all the above! I'll stay again!
Comment from EPC
Aug 27, 2015 by Allyson S, EPC
We appreciate your feedback. Looking forward to seeing you soon!