Ratings based on 4,039 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice location

Posted Sep 27, 2016
Always have a good experience when staying at a Hyatt hotel.
3 out of 5
by A verified traveler from UAE

Conference hotel

Posted Sep 15, 2016
Water softner used, go somewhere else for a shower. Nice location, short walk to Alamo.
5 out of 5
by A verified traveler from Carol Stream, IL

Close to Riverwalk and the Alamo

Posted Aug 10, 2016
Stayed here for a veterinary convention. Nice hotel. Great facilities. Clean. Close to restaurants and sites such as the Alamo (tip: get the audio wand tour if you go, especially if you are a history buff). Free WiFi.
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future.
5 out of 5
by A verified traveler from Texas

Excellent hotel. Easy walk to the riverwalk.

Posted Aug 10, 2016
I've stayed here twice for conferences and once on vacation. This is a great hotel with everything you need.
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
by A verified traveler

Posted Aug 2, 2016
Very decent hotel for a decent price, mostly everything is walking distance from this hotel, nice valet parking
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
by A verified traveler from Mesilla Park, NM

Nice Hotel, Nice Staff

Posted Aug 1, 2016
Pros: The staff.
Cons: Cleanlyness
Location: The River Walk is near by and nice to visit. It is in the downtown area so there are many shops and restaurants nearby.
The hotel was generally nice. My room didn't appear to be as clean as I would hope it would be for the hotel I stayed in when I initially arrived. Unfortunately, because the hotel is in the middle of the downtown area, at one point there was no parking in the hotel garage because the public is allowed to park in the garage. Despite the fact that I paid for parking, and the parking spaces were labeled to identify Vallet, Hotel, and Public parking there was not enough parking. With these exceptions, the hotel was nice. I notice the people in the city of San Antonio are very rude people and had terrible service in other businesses but it was nice to come to the hotel to friendly staff. Refreshing.
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed our friendly and helpful staff. We appreciate your feedback and hope to see you again in the future.
5 out of 5
by A verified traveler from Killeen, TX

Excellent Stay

Posted Jul 31, 2016
Pros: The proximity to the Riverwalk
Cons: There was no complimentary breakfast items other than coffee and tea. To get breakfast we had to leave the hotel and visit a restaurant.
Location: The Riverwalk was located just around the corner from the hotel entrance. The hotel is right across the street from the mall and the Hemisfare.
We received a room with an excellent view of some of the cities sights. The hotel is within walking distance of the Riverwalk. Valet treated our car very nicely. The reason for our stay was to attend a conference hosted by the hotel, and it was wonderful be located in the same venue the night before.
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
by A verified traveler

On the river walk

Posted Jul 31, 2016
Great hotel on the river walk! Perfect, not too crowded.
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
by A verified traveler

Posted Jul 29, 2016
Very good location, quick reaction by maintenance staff to solve small bathtub issue, I would visit again and recommend to others..
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
by A verified traveler from California

Great location!

Posted Jul 28, 2016
Perfect location on the Riverwalk! The workout room was AMAZING!
Comment from Hotel Management
Sep 6, 2016 by Allyson , Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!