Ratings based on 2,474 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from WI

Nice hotel but changing soon

Posted Apr 1, 2017
Pros: The staff was very good.
Cons: The pool was small and not clean.
Location: It's an airport hotel so not much in the immediate vicinity other than food. Just a few minutes drive from downtown San Antonio though.
They were in the process of remodeling and converting to a Hilton Gardens during our stay and will have different amenities soon so not sure how relevant any review will be right now. e.g. It will have some sort of restaurant and won't have breakfast included with the room rate. Also, the staff thought the room rate would go up at least a little.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Clean rooms. Comfy beds. Good location. Employees were nice, helpful, and smiling. Breakfast was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near airport/Northeast

Posted Mar 28, 2017
Nicely remodeled (and still being remodeled), friendly staff, and the rooms are clean, comfy, and spacious. The hot tub needed water, but there were several families staying there with young children and it looked like there had been a splash fight during the afternoon when we went down there in the evenings. Breakfast was pretty standard--not delicious, but several options with decent coffee. Free wifi was great. We will stay there again.
4 out of 5
Recommended
for Couples
by A verified traveler from Austin, TX

Nice hotel with construction

Posted Mar 20, 2017
Pros: Clean, comfortable, very nice
Cons: Nothing-they are improving those things with the construction right now.
Location: Near the airport, with two huge shopping centers within a 10 minute drive. Only 20 minutes to downtown San Antonio and the Riverwalk.
We got there 1 hour after the check in time and our room was not ready, we had to wait 30 minutes for it to be cleaned and ready for us. But other than starting the stay off on a bad note everything else was wonderful! The hotel is undergoing construction and will be a different hotel in a few weeks, however it was no big deal. The room was perfect and comfortable and clean. The breakfast provided in the mornings tasted very good, and there's lots of shopping around the hotel area to do if you don't want to fight the traffic to drive in downtown San Antonio for the Riverwalk.
Comment from Hotel Management
Mar 27, 2017 by s, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hard time finding hotel at night with no signage

Posted Mar 19, 2017
Pros: Good breakfast, exersise room good
Cons: Hot tub cleaned
Location: Good location
the hot tub grossed me out, after I got in & the pump turned on the water turned a yellowish green
2 out of 5
by A verified traveler from Wyoming

No sign on Hotel. Very hard to find.

Posted Mar 16, 2017
Pros: Clean and comfortable beds
Cons: See above. I am sure once this hotel changes to Hilton Garden Inn, it will be wonderful. Until then, I wouldn't stay there.
Location: Chili's. Not much else
Not at all happy with our stay. The Country Inn & Suites is changing to a Hilton Garden Inn in April 2017. Meanwhile they have already replaced the signs to show the new name. Never staying there before we had a very difficult time finding the hotel. The hotel is under construction. Our room was nice, but we had to ask for an ice bucket and glasses for the room. There was no blow dryer in the room, even though the description of the hotel advised that they did. The shampoo bottle was empty and there was only one very small bar of soap in the bathroom. I felt that the room was over priced for all of the inconveniences. The breakfast was okay, but not for those needing gluten free.
Comment from Hotel Management
Mar 19, 2017 by Sherri Reilly, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Families
by A verified traveler

Excellent hotel for Pleasure Travel

Posted Mar 16, 2017
Country Inn and Suites is nice, great staff, very clean. The only thing they did not have was a place to hang your clothing. That made it difficult for business travel, but would be perfect if you don't need anything hung.
Comment from Hotel Management
Mar 19, 2017 by Sherri Reilly, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We are working on finishing the renovation as quick as possible. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was not far from downtown

Posted Mar 16, 2017
If I had to stay again I would but not for more than 2 days. Hotel was and is under remodeling services.
Comment from Hotel Management
Mar 19, 2017 by Sherri Reilly, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We are working on finishing the renovation as quick as possible. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tx

Nice hotel close to attractions

Posted Mar 16, 2017
Excellent for money 4 star the hotel been total renovated, price were excellent
Comment from Hotel Management
Mar 19, 2017 by Sherri Reilly, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel near Sam Antonio Airport

Posted Mar 15, 2017
Pros: Close to the airport, plenty of parking, large room, good work spaces.
Cons: Bar of soap left in show.
Location: Stayed one night near airport to catch plane the next morning.
Check in was very easy. The desk clerk was very efficient and helpful with places nearby to eat.
Comment from Hotel Management
Mar 19, 2017 by Sherri Reilly, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.