Unpleasant, but I really can't say it's systemic!
Posted Feb 14, 2016
I should have known better than to book a room when it shows "Only 2 Rooms Left". When you open the room door the breakfast area was RIGHT THERE! Beginning at 6AM there were dishes clanging and I got to listen to everyone's breakfast conversation. It was the worst room location ever. I'd rather be sandwiched in between the ice machine and the elevator!
The room was clean, as was the bathroom, EXCEPT for the tub; it was full of hair and other things (origin unknown). Well, the next morning, I learned why. The plumbing was back-washing into the tub and I watched in disbelief as the tub filled halfway with water (and the aforementioned hair and things of unknown origin) from the drain. GROSS! I didn't shower that morning, and waited until I got home. The staff were really nice about it, but never offered anything other than to have maintenance look at it. No offer of another room in which to shower or a refund of any sort.
I'm not ready to blame the hotel, as I don't know if they knew about it. Stuff happens, so I don't sweat the small stuff. Still, I would have at least appreciated an offer of a place to shower.
Comment from Hotel Management
Feb 22, 2016 by Lisa L, Hotel Management
Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us. We do hope you were able to speak with one of our management team members as they would have ensured your satisfaction. Unfortunately because our property is a little older we do from time to time have a couple of hiccups with our maintenance. However our maintenance team has been working really hard on ensuring all of our guest rooms are serviced and up to date.