Ratings based on 2,337 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice comfortable and clean

Posted Aug 1, 2016
Good definately going back next time . Clean and nice hotel
Comment from Hotel Management
Aug 8, 2016 by Zain B., Hotel Management
Dear Guset, We are elated to read that you are already looking forward to your next stay with us! See you soon. Best wishes, Zain B.
5 out of 5
by A verified traveler

Loved it

Posted Aug 1, 2016
Everything was perfect I couldn't be happier about my stay.
Comment from Hotel Management
Aug 8, 2016 by Zain B., Hotel Management
Dear Guest, We are so happy to read of your positive experience at our property. Be sure to return soon - we would love to have you! Best wishes,
1 out of 5
by A verified traveler

Hilton on the river walk.

Posted Aug 1, 2016
Pros: Location
Cons: Interior needs refreshing. Better noise insulation.
Location: The river walk is easily accessible.
Very noisy throughout the night from both traffic and guests.
Comment from Hotel Management
Aug 8, 2016 by Zain B., Hotel Management
Dear Guest, We are so sorry for the experience you endured at our property. Our engineering team is on the case to figure out how to reduce sounds in the guest room. We hope you will give us a chance to make it right upon your return. Best wishes, Zain B.
3 out of 5
by A verified traveler from katy, texas

close to every thing i wanted to see

Posted Aug 1, 2016
Pros: clean
Cons: the attitude of valet parking staff and the lobby bartendar female, very rude
Location: close to every thing i like to see
the valet parking was a disappointment, and at the lobby bar, the bartendar was rude and over charged me for my drinks. other than that my stay was ok
Comment from Hotel Management
by Zain B., Hotel Management
Dear Ann, Please accept our apologies for the service failure that you experienced. We will be sure to research this incident, so as to ensure it does not repeat itself. Thank you for your compliments, as well! Best wishes,
5 out of 5
by A verified traveler from 646 Leaque City Texas

Best place to stay on the River walk

Posted Jul 19, 2016
Pros: It's right on the River walk with all the entertainment
Cons: Cheaper breakfast
Location: Every thing was close boat ride entertainment food
Enjoyable did not want to leave great great great great!!!!!!!😄😄😄😄😄
Comment from Hotel Management
Aug 8, 2016 by Zain B., Hotel Management
Dear Joyce, We can't wait to have you back! Thank you so much for your candid response - it will go a long way in ensuring we are always offering the best value available on the River Walk. Safe travels, Zain B.
5 out of 5
by A verified traveler from frisco, tx

Friendly staff and very convenient

Posted Jul 7, 2016
Great hotel but the fridge was too small and if they can provide a microwave in the room that would have been great
Comment from Hotel Management
Aug 8, 2016 by Zain B., Hotel Management
Dear Sara, We sincerely appreciate you choosing to stay with us, and for this brilliant review/rating. I have shared your comments with our housekeeping team, and we are looking into providing larger coolers, upon request. Your feedback is greatly appreciated. Thank you, Zain B.
4 out of 5
by A verified traveler

Nice hotel

Posted Jul 6, 2016
The hotel was nice not what i except for the price, valet and parking is terrible high but must be standard for the area.
Comment from Hotel Management
Aug 8, 2016 by Zain B., Hotel Management
Dear Guest, Thank you for choosing to stay with us and for your candid comments. You are correct; we are always monitoring parking rates in our area, so that we are able to serve each guest with the best possible value. We appreciate your feedback and hope to see you back soon. Best wishes,
3 out of 5
by A verified traveler

Parking? And wifi?

Posted Jul 2, 2016
The hotel was nice. The view from the 19th floor was nice. But there was no parking. I was told I would have to find a public parking on the next block. And $13 to use wifi? That's included in almost every other hotel. You pay quite a lot just to have a bed and restroom and charged for everything else.
Comment from Hotel Management
by Zain B., Hotel Management
Dear Guest, We sincerely apologize for the experience you endured at our property. This summer has been great, but that means many more vehicles in downtown and not too many more places to park them. It is rare, but we do capacity and can understand your frustration. Additionally, the internet access is free for all HHonors members, and it's free to join. Convenience is our mission and hope you will give us a chance to make it right in the future. Best wishes,
5 out of 5
by A verified traveler from Fort Worth Texas

Exception service by employees and very clean.

Posted Jun 28, 2016
Our bellhop, Allen, was very helpful. We stayed on the 6th floor and had trouble getting water from the vending machine. One of the maids overheard us and brought us three bottles of water. A very kind gesture on her part. We plan to come back on November and plan to always stay in this hotel.
5 out of 5
by John from Conroe,TX

Nice place

Posted May 24, 2016 on Hotels
Nice place next to river walk. Plenty of restaurants to choose from nearby. Family loved it.