Ratings based on 1,862 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

AWESOME STAY!

Posted Aug 28, 2015
I went here for a seminar and was never made to feel more welcome than I was here. The rooms are very clean, the maids are friendly, caring and very helpful. The staff is amazing, the waiters and waitresses in the restaurant are wonderful and the food is spectacular.
2 out of 5
by A verified traveler

Terrible Experience

Posted Aug 18, 2015
Pros: It's close to San Antonio attractions.
Cons: Electrical Ports Maid Service Management
Location: Easy access to river walk, we went on a ghost tour hosted by Wolf the best ghost tour in San Antonio and the highlight of our trip.
They definitely need to renew outlets. In our room we got electrocuted by one and the other was very loose and didn't work. The room we stayed in did not get cleaned very well. It looked like someone did a rush job and left with dirty sheets, hair in the tub, and sticky stuff in the refrigerator. The front desk inconvenienced us by not knowing their parking lot capacity and we drove around for 30 minutes in traffic to find out that each entrance was blocked off because they were full. At that point drove back to the hotel and they gave us valet. We didn't complain until later the next day because we were tired and wore out. Hotel management has not contacted me about the refund I asked for due to the revolting mess and inconveniences we had to suffer. Every customer deserves the same benefits and our room was overlooked by the maid service making it very difficult to relax. We checked out and immediately book another hotel. It's not worth the money and they are not willing to pay for their mistakes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms. Nice view of the river

Posted Aug 14, 2015
Had fun in the bars and at the pool. Good was good. Overall enjoyable stay. Would definitely return
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great hotel and service

Posted Aug 11, 2015
Pros: Near everything
Location: Its by the river-walk, restaurants and shops. Would highly recommend this hotel.
Near everything, don't need a car if planning to visit downtown San Antonio. Great service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and situated perfectly

Posted Aug 11, 2015
Pros: The location was perfect no need for a vehicle everything is within walking distance
Cons: Valet should be more attentive specially since you are paying almost 50 dollars per day.
Location: You are within walking distance of everything. Lots of restaurants so close by and museums as well.
We really enjoyed our stay in this hotel. I traveled with my two kids and brother and we were all pleased. The location was perfect. The pool doesn't match up to the hotel but it meets its purpose. The valet is a little on the expensive side and make sure to call them before you walk out so that they have your car ready...we did have to wait a while before getting ours but other than that the hotel was great...I would stay there again
3 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hilton inn stay gone astray

Posted Aug 5, 2015
We came in on a saturdsynight and there were no hotel rooms in town due to vacationers and conventions going on. We used Expedia and they were able to locate us a room at hilton finally after checking other agencies. However, we were told that the Hilton has various rates at different times. I particularly did it like that but we were desperate. We were charged 198.00 for Saturday and Sunday even though their rates are 169.00. We took it due to no availability at Hampton or Marriott or the Fairfield. The Hitel is beautiful and rooms are very nice and clean. We had a balcony and the scenery was glorious. We checked around at other hotels for an additional price. Hilton quoted us 149.00 through their own reservation desk fornext two days. We decided to accept rather than moving. When it came time to check out, they did not want to make good on their offer. My husband had to talked to management and at first they only lowered price by 10.00 and then I had to call and complained again. They finally lowered to price quoted at 149.00, but this made our great experience turned sour. Even though we had to put up with crying baby next door and room not cool enough, we were willing to accept those little things to make our time enjoyable. I will have to reconsider staying at the Hilton again or recommended them to our business partners and friends.😣
5 out of 5
Recommended
for Families
by A verified traveler from Texas

Beautiful Hotel, Great Location

Posted Aug 4, 2015
Stayed with husband and our two elementary aged boys. Hotel and rooms renovated and beautiful. Staff was very professional and welcoming. The hotel is located perfectly for walking to Riverwalk, restaurants, mall, Alamo, etc. Great amenities. Only thing lacking was the pool. Not ideal for kids - very small, no shallow end and was crowded by an adult party. Wasn't terrible - just a little disappointing.
3 out of 5
by A verified traveler

Great location but only okay.

Posted Aug 4, 2015
The hotel was right next to the River Walk which was great. Bad side was it was party central even in the middle of the week and very disruptive for business travelers. Staff not willing to deal with the issues.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and great location

Posted Jul 27, 2015
Cons: The room could have been a little colder
Very nice hotel, great location and easy to get too
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

It was excellent!!! I would stay again

Posted Jul 27, 2015
Room service grilled chicken sandwich is the best. Everything was perfect. Only downfall is the noise from the river down below, I was in room 1730 I would ask to be on the opposite side of the hall next stay.