Ratings based on 2,380 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from atlanta

Great Location

Posted Sep 26, 2016
Pros: everything
Cons: nothing
Location: riverwalk, alamo
Excellent staff and great location. Celebrating our 20th anniversary so the hotel gave us a complimentary river view upgrade and a nice fruit basket and card left in room. Would definitely recommend.
4 out of 5
by A verified traveler

Posted Sep 20, 2016
AC unable to keep up. Never got cool enough for good sleeping.
5 out of 5
by A verified traveler

Posted Sep 11, 2016
Was great will be staying there again the only thing is I think the parking is to much
Comment from Hotel Management
Sep 12, 2016 by Zain B., Hotel Management
Dear Guest, Thank you for your unbiased feedback! We will surely compare our valet fee to the other hotels in the area. Best wishes, Zain B.
5 out of 5
by A verified traveler from Horseshoe Bay, Tx

Great Hotel

Posted Sep 9, 2016
Pros: Staff, room, free appetizers in the lobby bar. Nice pool. But the most important.....location, location, location!
Cons: Not a darn thing. Would be nice to have the self parking garage attached to the hotel, but worked very well.
Location: The riverwalk, Historic San Antonio (which is all about historic Texas) Bars, Shopping, great food.
We had a wonderful time. Easy check in, Beautiful and very comfortable room. And location, location, location! You are right on the riverwalk. We so enjoyed being able to drink and have a good time, without worry about driving or getting up on the streets of San Antonio. The bed was very comfortable and the bathroom had been remodeled and was very nice. The most relaxing trip I have had in a long time.
Comment from Hotel Management
Sep 14, 2016 by Zain B., Hotel Management
Dear E, Thank you so much for your kind words regarding our location, recent renovation and wonderfully helpful team members. We would love to host you again the next time your travels bring you to the River walk! Safe travels, Zain B. Marketing & Communications Manager
4 out of 5
by A verified traveler from Tyler, Texas

Central Riverwalk location

Posted Sep 9, 2016
Location: Lots of things to do on and around the Riverwalk......the Alamo, Buckhorn hall of horns, wax museum, the Institute of Texan Cultures.....
This is a nice historical hotel. We have stayed here a few times. Love that it is centrally located on the Riverwalk. The staff is friendly, the rooms are nice and the beds comfortable. On our last stay the a/c unit kept shutting on and off and that was distracting and heat us awake. Other than that we love the location and will probably go there again. It is a tradition for us to go to the Riverwalk each year. We love San Antonio. We have made it a point to visit the area no matter where we may be living at the time....from just an hour away to Colorado and California. San Antonio has a lot of great things to see and do.
Comment from Hotel Management
Sep 14, 2016 by Zain B., Hotel Management
Dear Doodlebug, Firstly, thank you so much for your continued patronage to our property. It is wonderful to hear that we are a part of your yearly San Antonio tradition! We aim to create memorable experiences for each guest, and will be sure to look into the A/C issue right away. Thank you for bringing this to our attention and we look forward to your return! Safe travels, Zain B. Marketing & Communications Manager
3 out of 5
by A verified traveler from Dallas, TX

Nice location, but just OK overall experience

Posted Sep 8, 2016
Pros: The location on the Riverwalk
Cons: Fix the thermostat, fix the leaking shower head, get a softer mattress, reduce the cost of parking.
Hotel looks great from outside and from the main floor, and the location is awesome (right on the River walk). The room wasn't that great, though. The bed was too stiff; the room was too cold and the thermostat wouldn't go higher than 75 degrees. The shower head leaked when running bath water and it was dripping down on us. It also leaked water onto the floor outside of the tub and it created a big puddle. Very inconvenient. The rest of the room was OK, but not awesome. We paid $220 total for one night, which included $42 valet parking. You could either do self pay for thirty something or $42 for valet. Either way it's a lot to pay for parking for just one night. I would expect for the money we paid that the overall experience would be amazing. We will not return to this hotel.
5 out of 5
by A verified traveler

Posted Sep 7, 2016
Staff was super nice, very helpful, hotel was clean amazing river view
Comment from Hotel Management
Sep 19, 2016 by Zain B., Hotel Management
Dear Guest. We are so glad to hear you enjoyed your stay with us and look forward to your return! Best wishes, Zain B.
4 out of 5
by A verified traveler from Houston, TX

Nice hotel right on river walk

Posted Sep 6, 2016
Nice hotel right on river walk. Unfortantly there was a bug (Bed bug or carpet bug: took picture) on the bed next to my child who is asleep. Inspected both beds for 30mins with my iPhone flash light. Told staff in morning and they offered to comp 1/2 room then they comped the whole thing. Would I stay there again, yes given the staff tried to make it right.
4 out of 5
by A verified traveler from Texas

Nice hotel

Posted Aug 29, 2016
Pros: Location
Location: River Walk
Nice hotel, easy to find and with good facilities and great location.
Comment from Hotel Management
Sep 19, 2016 by Zain B., Hotel Management
Dear Natalia B., Thank you for the wonderful review - we would love to have you back and provide you with a true 5-star Palacio experience. Best regards, Zain B.
5 out of 5
by A verified traveler

Posted Aug 29, 2016
Great room with great views on the river walk. Just stayed for one night.
Comment from Hotel Management
Sep 12, 2016 by Zain B., Hotel Management
Dear Guest, It is wonderful to read of how much you enjoyed the private balcony. We strive to impress - do return soon! Best wishes, Zain B.