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Reviews of DoubleTree by Hilton San Antonio Airport

3.5 out of 5
DoubleTree by Hilton San Antonio Airport
611 NW Loop 410, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 83 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ramon

Disliked: Property conditions & facilities
Faulty outlets unsafe / electrical hazards . Bare wires were showing .
Stayed 1 night in Mar 2024

6/10 Okay

Jessie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When I booked this hotel breakfast is included but when I checked out they told me it’s not included in my room rate. We have to request another room because the first room we were in has a musty smell, dusty, hair scattered in the bathroom, cabinets handles were broken, chairs and window curtains have stained. The tv has no signal inside room luckily the wi-di reception was good. I rate this hotel from poor to average 2/3 stars
Stayed 2 nights in Mar 2024

10/10 Excellent

cathleen, LEANDER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the parking garage and dining option inside hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Poor TV service
Stayed 3 nights in Feb 2024

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Feb 2024

4/10 Poor

Clifton

Disliked: Staff & service, amenities
Take away the Hilton flag. 46 minute wait to check in. Room fine. Staff somewhat aloof. No room service. Front desk staff rude. Was told the restaurant was too busy to answer the phone to place order for pickup. Front desk refused to take order. Went down to find 11 customers in the bar, none eating. Was told by staff they had a 45 minute wait for food, but only the bar was open. No one was ordering food and they don’t do Room service so who are they cooking for? It was later. No special events occurring. Pool was not warm. Hot tub colder. Avoid like the plague and Hilton, jerk their flag. You’re embarrassing your name.
Stayed 2 nights in Feb 2024

8/10 Good

Adrienne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location right off the Loop Hwy 410
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Staff friendly. Bed was super comfy.
Stayed 1 night in Dec 2023

10/10 Excellent

Yesenia

Stayed 1 night in Dec 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. The updated hotel was fresh and modern
Stayed 1 night in Dec 2023

6/10 Okay

Porfirio

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Liked: Staff & service
The lobby is nice. As you go to rooms and hallways, carpet should be replaced and machines could use cleaning and upgrades.
Stayed 4 nights in Nov 2023

10/10 Excellent

Corando

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023

8/10 Good

SUSAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Room was clean. Bathroom is a little cramped on space, but it was okay for two people.
Stayed 2 nights in Nov 2023

8/10 Good

Claudia

Stayed 1 night in Nov 2023

2/10 Terrible

Danny

Stayed 1 night in Nov 2023

8/10 Good

ANGELINA, San Leandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near stores and restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed size, clean bathrooms, how each places are easy and walkabale. Friendly staff. IF it was possible to move in and live in the room, paying and all that. I would. My wife and I really loved it here and would stay again in the near future! 😄
Stayed 2 nights in Nov 2023

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Debra Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Oct 2023

10/10 Excellent

gabriela

Stayed 1 night in Oct 2023

2/10 Terrible

Alfredo

Traveled with partner
My ac was not working properly and kept turning off my last night there was hot and stuffy
Stayed 2 nights in Oct 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and comfortable bed
Stayed 1 night in Oct 2023

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
the property was clean but restaurant was really a bar with limited menu.
Stayed 2 nights in Oct 2023

6/10 Okay

Onik

I don’t like
Stayed 2 nights in Oct 2023

10/10 Excellent

jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Great service
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gollo

Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I liked how there’s a restaurant in the hotel I just didn’t like tv channel selection and there wasn’t free breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Jathan

Stayed 1 night in Oct 2023

10/10 Excellent

Troy

Stayed 1 night in Oct 2023

10/10 Excellent

Nathaniel

Stayed 2 nights in Sep 2023

10/10 Excellent

Jackelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Super friendly staff from the people at the front desk, to cleaning staff. Got welcomed with cookies and water. Rooms were clean and quiet despite being in a busy area of San Antonio. Room had essentials needed. A plus is that checkout is till noon.
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2023

2/10 Terrible

Jesus

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well property does need some work. On my stay I saw a few roaches coming out of the A/C duct. Personnel is very rude when it it came to handle the situation of having my truck broken in and my tail lights stolen, right in front of the main entrance. Personnel refused to help out with the footage of the incident and gave me an attitude. One of my friends stayed here in the past and when I told him about my incident in their property, he said when he stayed in this hotel they broke his tail lights. I think this hotel needs to hire 24/7 security.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, loved our stay!
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and courteous staff. Supervised parking garage. Nice pool area.
Stayed 1 night in Sep 2023

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Edison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great access point, decent room, but the AC was Soo loud made it hard to sleep at night
Stayed 1 night in Sep 2023

10/10 Excellent

anyssa

Liked: Cleanliness, amenities, property conditions & facilities
Only thing that sucked during my stay is i tried to call the front desk / the room service for towels for about an hour maybe off and on and no answer. Then i had to call off my phone and get connected to the front desk for them to finally answer . Towels ended up showing up about 30 mins later . Oh and another thing that sucked was their tv channels they didnt have much variety Other than that the stay was perfect . The bed was super comfy i didn’t wanna leave . Also a plus is the cookie they give you if delicious.
Stayed 2 nights in Sep 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DoubleTree Adventures
Staff is very friendly and polite. Bar area was nice to relax and has a great selection of spirits and beer.
Stayed 1 night in Aug 2023

2/10 Terrible

Tim

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Dated purport located on a busy highway. Noise all night. Water hammer sounds, all night. Uncomfortable need and pillows Staff was great, though
Stayed 1 night in Aug 2023

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the cookies
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2023