Posted Aug 24, 2016
I was not very happy at this hotel. I made reservations on January 19, 2016 for two rooms. The first room was for 3 adults & one child and the other room for 2 adults & one child. The problem I had was that the rooms were not side-by-side and were not even on the same floor. I arrived at the hotel at approximately 8:00 pm on June 23, 2016 to enter our rooms after a long day at Sea World, only to be told that the rooms were on different floors. When a family travels together, they like to be on the same floor of the hotel which is why the rooms were booked so far in advance.
The desk clerk did not try to accommodate my request and no manager available. I choose to stay at Holiday Inn hotels for my vacation due to the quality and reputation of this brand.