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Reviews of Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel
102 Spencer Lane, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2024
Response from Thomas Medrano on Apr 7, 2024
Daymond Thank you for the 5/5 rating we look forward to seeing you again.

8/10 Good

MaTeresa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Thomas Medrano on Apr 2, 2024
Thank you for rating us a 4out of 5. We look forward to any future visits

10/10 Excellent

Emmanuel

Stayed 2 nights in Jan 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend the facility
Stayed 1 night in Nov 2023
Response from Jonathan Gann, Administrator on Nov 13, 2023
Belinda thank you for your recent stay and hope to see you again in the future soon!

4/10 Poor

Maria

Liked: Room comfort
Disliked: Staff & service
First day elevator not working. “Hot” water in shower was barely room temp. When reported they said they would check and tried to tell me it was kind of warm. I do not like cold showers. Room smelt very moldy.
Stayed 2 nights in Oct 2023
Response from Jonathan Gann, Admin on Oct 30, 2023
Holiday Inn Express NW Medical offers their sincere apologies for your recent experience.

10/10 Excellent

Maria Daisy Gretsel

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Oct 2023
Response from Jonathan Gann, Admin on Oct 16, 2023
Maria, thank you for your recent stay and hope to see you again soon.

10/10 Excellent

Francisco

Stayed 1 night in Oct 2023
Response from Jonathan Gann, Admin on Nov 1, 2023
Francisco, thanks for staying with us and your 5/5 rating.

6/10 Okay

Tania

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jonathan Gann, Admin on Oct 6, 2023
Tania, on behalf of the staff from Holiday Inn Express NW Medical we want to thank you for your recent stay and hope to see you again soon.

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from Jonathan Gann, Admin on Sep 18, 2023
Martin, thank you for staying with us and hope to see you again soon.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jonathan Gann, Admin on Aug 15, 2023
Kimberly, the staff at Holiday Inn Express NW Medical thanks you for your stay and kind rating of a "10". We hope you will visit us again soon.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything ,no more comments
Stayed 1 night in Jul 2023
Response from David Tomak, General Manager on Jul 31, 2023
The staff at Holiday Inn Express NW Medical Center appreciates your business. Please consider us for future hotel accommodations. Safe travels!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away
Several homeless people walking around the area of the hotel. To me the area, in general, felt a little sketchy. Upon entering the lobby the floor was disgustingly filthy. The temperature of the hotel was sooo hot. On the 4th floor the thermostat read 87 degrees at one point...it was horrible. Room smelt musty, air con did not cool room down, pretty sure there were bed bugs....woke up with itching all over body. Water pressure was pretty bad. We ended up checking out a day early and booked another hotel because we were so uncomfortable here.
Stayed 2 nights in Jul 2023
Response from David Tomak, General Manager on Jul 31, 2023
Holiday Inn Express NW Medical is offers their sincere apologies for your recent experience.

8/10 Good

Bianey

Stayed 1 night in Jul 2023
Response from Jonathan Gann, Admin on Aug 15, 2023
Bianey, thank you for your recent stay and hope you come see us again, from the staff at Holiday Inn Express NW Medical.

10/10 Excellent

Ana

Stayed 1 night in Jul 2023
Response from Jonathan Gann, Admin on Aug 15, 2023
Ana, thanks for choosing Holiday Inn Express NW Medical and the amazing 5/5 review! We hope to see you again soon!

8/10 Good

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean, the breakfast and coffee were really good, AC in my room was an old unit and and very difficult to set to a comfortable temperature.
Stayed 4 nights in Jun 2023
Response from David Tomak, General Manager on Jul 31, 2023
The staff at Holiday Inn Express NW Medical appreciates your business. Please consider us for future hotel accommodations. Safe travels!

10/10 Excellent

Pat

Stayed 1 night in Jul 2023
Response from David Tomak, General Manager on Jul 31, 2023
The staff at Holiday Inn Express NW Medical Center appreciates your business. Please consider us for future hotel accommodations. Safe travels!

10/10 Excellent

Rocio

Traveled with family
Everything is ok
Stayed 1 night in Jun 2023
Response from David Tomak, General Manager on Jul 31, 2023
The staff at Holiday Inn Express NW Medical Center appreciates your business. Please consider us for future hotel accommodations. Safe travels!

4/10 Poor

Marlin

It's disappointing that they charge $250 deposit for those that live within 50 Mi radius of the hotel
Stayed 1 night in Jun 2023
Response from David Tomak, General Manager on Jul 31, 2023
Holiday Inn Express NW Medical offers their apologies for your recent experience; however the deposit is posted on both the Expedia website and the hotels direct website.

4/10 Poor

john

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When we checked in @ 3:30 we were told our room wasn't ready (had reservations) and it would be about 45 minutes or we could take another room, ok. The room was dirty. Had to call housekeeping to clean up hair on the floors. No clock or phone in the room, and not alot of lights. Shower head was broke and no stopper for the tub to take a bath. Was not comfortable at all. Sorry about this review because I do like your hotels, but this was bad. And the window shades were broke, couldn't open them.
Stayed 1 night in May 2023

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Overall, our stay was good. Comfortable beds and mostly clean. Our shower didn’t drain and the breakfast didn’t have a lot of options though.
Stayed 1 night in May 2023

10/10 Excellent

Diedra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2023

10/10 Excellent

gloria

Traveled with family
Liked: Staff & service, property conditions & facilities
VERY helpful, friendly front desk clerks and housekeepers(although ALL our HKs spoke extremely broken or no English) We were able to check in a little earlier. Housekeeper service every 5 days, we stayed 3 nights and were able to REQUEST and RECEIVED any cleaning/items needed. Wish free breakfast lasted during the entire morning at least until 11am. Carpet stained, bedspreads had small stains. Dont leave beverage cups on nite stand - overflow of ants. All in All, I will stay again.
Stayed 3 nights in Mar 2023

6/10 Okay

Ndidikanma

Business traveler
Liked: Staff & service
The room was really nice except the air conditioning unit had a really bad mildew smell. I tried to get another room but nothing was available and the hotel receptionist mentioned they would send a mechanic but never did. Now I’ve been sick since leaving the hotel and I have a feeling it’s from the hotel room. The service and staff was great but they need to do something about cleaning the air conditioning units because now I have an infection that started during my stay.
Stayed 2 nights in Mar 2023

2/10 Terrible

Kristofer, Torrance

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never got to stay since they cancelled our reservation without notifying us. They said there was an issue with the credit card and instead of retrying, they just cancelled our reservation.
Stayed 2 nights in Mar 2023

4/10 Poor

Grace

Traveled with family
Disliked: Cleanliness, staff & service
The first floor near the exit doors it’s impossible to stay in. The exit door it’s very loud when people go in and out. Disturbing Higher floor was better…. Coffee maker was not working, they gave me a serving one that didn’t work either 😢 thanks for the employee of the morning shift that was able to switch rooms for us.❤️
Stayed 4 nights in Feb 2023

8/10 Good

Belinda

Traveled with partner
Liked: Cleanliness
Property meet basic needs. Clean facility , plenty towels & working AC.
Stayed 1 night in Feb 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 2 nights in Feb 2023

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Feb 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was good experience
Stayed 1 night in Feb 2023

10/10 Excellent

Ernesto

Stayed 1 night in Feb 2023

10/10 Excellent

Anastacia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was very clean and comfortable did not have any problems. Staff was friendly and helpful. Breakfast was great and the time to check out 12 A+ thanks for the hospitality. Would definitely come back again.
Stayed 1 night in Jan 2023

10/10 Excellent

Ramiro

Stayed 1 night in Dec 2022

2/10 Terrible

Margie H

Traveled with family
Did not stay there—-did not get past he front desk clerk! Awful!
Stayed 1 night in Nov 2022

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service
I had to tighten the connections on the back of the TV for a better reception. The coffee maker didn’t work.
Stayed 1 night in Nov 2022

6/10 Okay

Chip

Traveled with family
Liked: Cleanliness, staff & service
Property needs to be upgraded for what it cost. Not their fault, but they had water issues because of the city. Could not access hotel with key from back door.
Stayed 1 night in Oct 2022

8/10 Good

Carla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
I really liked that my room had a separate living area. We stayed on the third floor and it smelled like wet carpet, well not sour but musty or something. We used a diffuser to help with smell. The hotel was clean, had a nice breakfast. Staff was friendly. It was quiet.
Stayed 1 night in Aug 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Have no complaints. Would definitely stay here again. Best hotel we have stayed in in a long time in San Antonio.
Stayed 1 night in Aug 2022

4/10 Poor

JOHANNA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
walked in room and smelled musty, not too bad but enough to notice every time walked in room
Stayed 2 nights in Aug 2022
Response from /rr on Aug 19, 2022
Hello Johanna,I thank you for your review of our property. I thank you for being our guest. I am very sorry to hear that you did not have a pleasant experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed immediately. Again, my sincerest apologies to you.

10/10 Excellent

Alfonzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Aug 2022

2/10 Terrible

ramiro

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The location was good. Unfortunately the property itself is very dirty. Our room was still dirty and there was a particular smell coming out of the AC. It was like a mold or a mildew smell. The carpets were badly stained and our toilet didn't work properly.
Stayed 1 night in Aug 2022
Response from /rr on Aug 15, 2022
Hello Ramiro, I thank you for your review of our property. I thank you for being our guest. I am sorry to hear that you did not have a pleasant experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.

10/10 Excellent

Robert

Stayed 2 nights in Aug 2022

4/10 Poor

Elias

Traveled with partner, Traveled with family
Disliked: Amenities
Definitely not worth the price, the room smelled musty like the hallway, the water pressure was a joke, the a/c was lackluster, the pillows were shoddy and the carpet was staind. Never seen a place that didn't serve waffles or pancakes til this stay. Would not recommend and will not be returning, even if it was comp
Stayed 2 nights in Jun 2022
Response from /rr on Jun 27, 2022
Hello Elias, I thank you for your review of our property. I thank you for being our guest. I am very sorry to hear that you did not have a good experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.

10/10 Excellent

Tamika

Traveled with family and small children
Liked: Staff & service, amenities
The rooms are half updated.
Stayed 2 nights in Jun 2022
Response from /rr on Jun 27, 2022
Hello Tamika, I thank you for your rating of our property. I thank you for being our guest.

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was in a good spot and always the go to hotel when we go to San Antonio
Stayed 2 nights in Jun 2022
Response from /rr on Jun 22, 2022
Hello Andy, I thank you for your review of our property. I thank you for being our guest. It is nice to hear that you had a pleasant experience at our property. We look forward to your future visit.

8/10 Good

Valerie, San Angelo

Liked: Cleanliness, staff & service, amenities
We stayed there a couple of days, a week before this stay. We told the staff that the tv didn't work. Upon our return a week later, we were put in the same room and the tv was still not working. This should not be an issue.
Stayed 1 night in Jun 2022
Response from /rr on Jun 10, 2022
Hello Valerie, I thank you for your review of our property. I thank you for being our guest. I am sorry to hear about the TV not working in your room. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concern to our attention so it can be addressed with our team. Again, my sincerest apologies to you.

2/10 Terrible

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Carla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fine. Had chosen a king sized bed but it ended up being a double. A pillow was on the floor but front desk gave us a clean pillow case. Hand soap was not packaged and the wrapping paper was left on sink beside it. A face towel was on the bathroom sink as well. Room lounge chair was in the middle of the floor. Other than that, everything else turned out ok.
Stayed 2 nights in May 2022
Response from /rr on Jun 13, 2022
Hello Carla, I thank you for your review of our property. I thank you for being our guest. I am sorry to hear that you did not have an exceptional experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.

2/10 Terrible

Sheila

Traveled with family
Disliked: Cleanliness, staff & service
Front desk staff are not friendly.
Stayed 2 nights in May 2022
Response from /rr on Jun 10, 2022
Hello Sheila, I thank you for your review of our property. I thank you for being our guest. I am sorry to hear that you did not have an exceptional experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concern to our attention so it can be addressed with our team. Again, my sincerest apologies to you.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the room was very comfortable. Staff was very friendly. I would stay at this hotel again.
Stayed 2 nights in Apr 2022
Response from /rr on May 4, 2022
Hello Maria, I thank you for your review of our property. I thank you for being our guest. It is nice to hear that you had a pleasant experience at our property. I thank you for your kind words. We look forward toy our future visit.