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Reviews of Holiday Inn Express & Suites San Antonio-West-SeaWorld Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites San Antonio-West-SeaWorld Area, an IHG Hotel
2861 Cinema Ridge, San Antonio, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose, Katy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all well. Thank you
Stayed 1 night in Mar 2024

8/10 Good

Cara Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Breakfast was yummy and good location for where we needed to go.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marie

Traveled with family and small children
Liked: Property conditions & facilities
Amazing help
Stayed 1 night in Mar 2024

10/10 Excellent

Jemily

Liked: Staff & service, amenities, property conditions & facilities
Excelent service
Stayed 2 nights in Mar 2024

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, affordable. Did have hot tub and pool, which was great after 10 hour trip to san antonio driving
Stayed 3 nights in Jan 2024

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Stayed 2 nights in Oct 2023

10/10 Excellent

Brittany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay for my family of 5
Stayed 3 nights in Nov 2023

6/10 Okay

Kamaaulani

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Definitely more of a Motel 6 or Days Inn property. Definitely not what I expected for $150 a night. Very worn down. Showers/paint peeling, old and worn. Room had smoke odor to it. For someone with sensitive smell,could be bothersome. If air is off smells like a wet room. Smells like bleach when you walk in but I don’t mind that smell. Laundry is right behind front desk hence the smell. Breakfast was good,area was clean. Area was good for on and off access. Movie theater right behind hotel. Steakhouses right next door and a cool mall around the overpass. Other reviews mentioned being dark in parking lot. I didn’t find that. Didn’t seem as sketchy as reviews although some company trucks with tools parked right in front of the entrance so maybe there is truth to those mentions. I would have chosen to stay at the Marriott directly in front of this property if I had to stay in the area again. Almost same price and I can’t imagine the property being more worn than this one. Beds and sheets were clean so that was a plus. Front desk clerks were friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yvonne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 3 day stay. Great breakfast. Only negative was just 1 elevator for a 4 story hotel.Long wait times to get to and from room.
Stayed 3 nights in Oct 2023

8/10 Good

Tracy

Traveled with partner
We had a pleasant stay
Stayed 1 night in Sep 2023

10/10 Excellent

DAMIENNE

Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

10/10 Excellent

Arlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent management and staff

10/10 Excellent

Rebekah

Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfortable Showier was great too
Stayed 1 night in Aug 2023

4/10 Poor

Isaac

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed the second room with king bed was small could not get between the bed and air conditioning. Toilet was berry lose and towels smelled bad
Stayed 2 nights in Aug 2023

10/10 Excellent

rowena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk and kitchen staff both very friendly. Will definitely stay woth them again.
Stayed 2 nights in Jul 2023

10/10 Excellent

ale

Stayed 3 nights in Jul 2023

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great option
Stayed 2 nights in Jul 2023

10/10 Excellent

Raymond

Stayed 1 night in Jun 2023

6/10 Okay

Abid

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Room had some funny smell in it. Bath shower curtain was loose and used to move all to center while taking shower. besides reporting two time at the reception desk issue was not fixed.
Stayed 4 nights in Jun 2023

8/10 Good

Stephanie

Stayed 3 nights in Jun 2023

6/10 Okay

Francisco

Business traveler, Traveled with family
Liked: Staff & service
They broke into our car in straight daylight. We asked to see the cameras and a big tree is covering the camera. funny way of positioning the cameras.
Stayed 3 nights in Jun 2023

8/10 Good

Divina Marie

Stayed 3 nights in Jun 2023

10/10 Excellent

Mike or Kesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was pretty good! Breakfast could be a little better, but was still fine. The beds were comfortable enough for a decent night's rest, which was great. The a/c worked well. No plumbing issues. All-around a great stay. Thank you!
Stayed 1 night in Jun 2023

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
The room was big enough to accommodate our whole family. It was clean and comfortable. The only negative was hearing the jumping from upstairs. Would definitely stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Apr 2023

6/10 Okay

Rachel

Stayed 2 nights in Mar 2023

6/10 Okay

BRANDY

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
It was spring break week, I called the front desk to ask if they would call the people above us to see if they would stop stomping as it was midnight. The lady at the front desk reminded me that it was spring break and there was a lot of kids.. I reminded her that I have 5 of my own and we still have to respect others and it was midnight. We asked for extra blankets, we got 2 thin blankets, like sheets. Found a roach in the bathroom, it was alive. The water pressure wasn’t the greatest. Breakfast was good.
Stayed 2 nights in Mar 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Linda Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Richard, Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean hotel close to restaurants and entertainment.
Stayed 1 night in Jan 2023

2/10 Terrible

Shane

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room was clean but smelled damp. I could have lived through that. They had some very weird people yelling the strangest things and making grunting growling sounds…totally weird. After three hours of that I checked out and told the lady up front to be careful. Went across the street to another Hotel and it was quiet.
Stayed 1 night in Jan 2023

8/10 Good

Shantea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Good hotel. Very easy accessible. Near many different stores and restraunts. Indoor pool clean (alot of chlorine though). Breakfast Ok. Rooms clean, beds great, shower ok, toilet great. Staff nice and friendly. My family and I would return if needed.
Stayed 2 nights in Jan 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast omelets, sausage, pancakes were all good. Coffee was good. Room was clean. Housekeeping was very polite. They can one day when we were still there they knocked and asked what we would like for them to do. Only issue was the chlorine in the pool and hot tub was too strong burnt our eyes and caused sneezing and coughing on second day. I notified the front desk staff and the next day it wasn’t as bad. In a good location with many restaurants to choose from along with being close to Walmart and Sea World. Would stay again.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing👏 Thanks😊
Stayed 2 nights in Oct 2022

2/10 Terrible

Paulina

Stayed 1 night in Oct 2022

10/10 Excellent

misty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great- both night and day crew were very helpful and kind. Place is clearer and safer than the others in the area and some good food options within walking.
Stayed 1 night in Oct 2022

10/10 Excellent

eliezer

Stayed 1 night in Oct 2022

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff were very helpful
Stayed 1 night in Sep 2022

2/10 Terrible

Kelton

Disliked: Cleanliness, amenities, property conditions & facilities
Bad
Stayed 2 nights in Aug 2022

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Jarett

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 4 nights in Jul 2022