Staff needs improvement
Posted Dec 5, 2016
Nice, updated, & clean hotel itself. But the staff needs a little improvement. Upon arrival/Check-In there was nobody at the front desk... I went into restaurant to ask if someone could check me in. I opted for the Breakfast Included itinerary fee, but it wasn't until the next morning at the hotel that I was told there was only 1 breakfast meal option (meat & eggs) for the "free" breakfast.... I am a Vegan, so eating factory farm meat, eggs, & dairy for breakfast is NOT an option for me. I had to ask to speak to the manager to ask if I could simply get waffles with berries instead. They accommodated me, BUT I do not like dealing with this type of crap in the mornings when I'm in a hurry. Also, when I checked in I asked if they did room service. Answer was yes, BUT there was NO menu inside the room. So I had to go back down stairs to order my dinner = HASSLE! FYI to hotel cook= flatbread "pizza" is NOT suppose to be soggy.