Meeting facility

Reviews of Holiday Inn San Antonio Seaworld, an IHG Hotel

3 out of 5
Holiday Inn San Antonio Seaworld, an IHG Hotel
10135 State Highway 151, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mashal, Rochester Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia on Apr 13, 2024
Hello Mashal, We appreciate the rating. Safe travels.

6/10 Okay

JOANNE

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was so humid it was hard to get comfortable. That made the carpet sticky. It was clean at least. The staff was friendly. The pool was convenient. It did its job.
Stayed 2 nights in Mar 2024
Response from . on Apr 7, 2024
Hello Joanne, we appreciate the feedback and apologize for any issues you encountered. Safe travels.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 4 nights in Mar 2024
Response from . on Apr 3, 2024
Mary, we cant wait to see you again. Thank you for the feedback.

10/10 Excellent

Jelian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and pretty!!!
Stayed 1 night in Mar 2024
Response from . on Apr 3, 2024
Hey Jelian, thank you for the positive feedback. Come see us again next time! :)

10/10 Excellent

Sandylee

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from . on Apr 3, 2024
Sandylee, we appreciate the 5 of 5 rating.

10/10 Excellent

MaLinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was in a convenient area close to a lot of places however it was a little unnerving that the door actually would not lock so had to put other measures in place to feel safe
Stayed 1 night in Mar 2024
Response from . on Mar 30, 2024
Hello MaLinda, we sincerely apologize and will look into the doors and locks in the rooms. Safe travels

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, very clean and location very convenient for the places that we visited. The staff very kind and friendly, super recomended.
Stayed 2 nights in Mar 2024
Response from Jimmy the Humble Inn Keeper on Mar 26, 2024
Clara, thank you so much for the great review!

10/10 Excellent

Angela

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from . on Mar 19, 2024
Hello Angela, we appreciate the 5 of 5 rating, Come see us again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia M on Mar 19, 2024
Hi Jeffrey thank you for the rating!

4/10 Poor

Nicole

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Pros: - shuttle to Sea World, Grill staff, and good breakfast buffet with drinks. Cons: Housekeeping skipped our room while we were out at Sea World. Coming back dirty and exhausted to an uncleaned room was not fun. The front desk did bring us up fresh towels and washcloths. One of the queen beds had a significant separation in the mattress. I’m not sure what caused it but it felt like a canyon in my back both nights. The room needed a lot of updating and painting. Overall the cons were pretty significant for us considering the price we paid for the two nights stayed.
Stayed 2 nights in Mar 2024
Response from . on Mar 12, 2024
Hello Nicole, from all of us here we sincerely apologize for the issues you encountered.

8/10 Good

Mylashia

Stayed 2 nights in Mar 2024
Response from . on Apr 3, 2024
Hi Mylashia, we appreciate the rating. Safe travels!

10/10 Excellent

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alicia M on Mar 7, 2024
Matthew, thank you for the rating. Safe travels

6/10 Okay

terri

Traveled with family
It was nice a clean.
Stayed 1 night in Feb 2024
Response from Jimmy the Humble Inn Keeper on Feb 26, 2024
terri, thank you so much for the review.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Feb 2024
Response from Jimmy the Humble Inn Keeper on Feb 26, 2024
Thank you, Leonard!!

10/10 Excellent

Kenneth, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our needs and was near the family we were visiting.
Stayed 1 night in Feb 2024
Response from Alicia M on Feb 24, 2024
Hello Kenneth, Thank you so much for the feedback. We are so glad to hear we met your expectations. Come visit us again! :)

6/10 Okay

heriberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason we book this hotel was the in side pool But the pool was nasty
Stayed 3 nights in Feb 2024
Response from Alicia M on Feb 20, 2024
Hello Heriberto, We sincerely apologize about the pool being dirty. We will definitely check up on that and have it cleaned. We hope you continue to stay here and let us redeem ourselves next time. :)

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Holiday Inn Seaworld were very professional friendly and very polite. I was there for a family emergency situation when my brother passed all your staff: Alicia, Christian, Velma. Fabiola & Mario just to name a few were very sympathetic and caring to my time in need. To management know that you have a great wonderful crew. I will certainly tell all my friends and family about your hotel and I will absolutely be staying there again. Thank you for your hospitality.
Stayed 2 nights in Feb 2024
Response from Alicia M on Feb 12, 2024
Hi Janie, Thank you so much for all the kind words. Again, we send our deepest condolences to you and your family. We hope to see you again in the future under different circumstances. Take Care :)

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alicia M on Feb 11, 2024
Hello Karen, Thank you for the 5 of 5 rating! :)

6/10 Okay

Renyou

Liked: Staff & service
Disliked: Property conditions & facilities
This property kind of old ,they need to replace the carpet and also the shower equipment
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 31, 2024
Hi Renyou, we appreciate your feedback.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to popular venues
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 30, 2024
Hello Benjamin, Thank you for the feedback. We are glad to see you enjoyed your stay. Come see us again!

10/10 Excellent

Michele

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 27, 2024
Hi Michele, Thank you for the 5 of 5 rating. Come see us again! :)

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome accommodations
Stayed 4 nights in Jan 2024
Response from Alicia M on Jan 27, 2024
Hello Joe, Thank you so much for the feedback. We appreciate you.

10/10 Excellent

Chrissi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 23, 2024
Hello Chrissi. We appreciate the rating and positive feedback. We are so glad you enjoyed your stay! Come see us again, we would love to have you! :)

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 23, 2024
Hello Jessica, Thank you for the feedback :)

8/10 Good

Theresa, oxford

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 20, 2024
Hey Theresa, Thank you for the 4 of 5 rating. We hope you come visit us again next time your in the area.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 20, 2024
Hello Brian, Thank you for the rating. Safe Travels!

8/10 Good

George

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 20, 2024
Hello George, Thank you so much for the rating. Come see us again :)

10/10 Excellent

Mayra

Response from Alicia M on Jan 20, 2024
Mayra, We appreciate the rating. :)

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality was #1
The staff of Holiday Inn was very polite and friendly. The bartender who served dinner and breakfast waitresses were very kind.
Stayed 2 nights in Jan 2024
Response from Alicia M on Jan 20, 2024
Hey Michael, Thank you for your feedback. We thrive to give our guests the best experience and are so glad we were able to provide that for you. We hope you come see us again next time your in the area.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday getaway
Loved the spacious room and the convenience of them having a bar & grill and breakfast all in one location and we didn’t have to leave our hotel
Stayed 1 night in Jan 2024
Response from Alicia M on Jan 20, 2024
Hello Laura, we are so glad to hear you enjoyed your birthday getaway! Thank you so much for the feedback. Come see us again soon. :)

2/10 Terrible

Cameron

Stayed 1 night in Jan 2024
Response from Alicia M on Feb 4, 2024
Cameron, Thank you for rating.

8/10 Good

Mitzi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Alicia M on Jan 13, 2024
Hello Mitzi, Thank you for the rating. We hope to see you again soon :)

10/10 Excellent

Joe

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & convenient location. Dining was also great
Stayed 3 nights in Jan 2024
Response from Alicia M on Jan 8, 2024
Joe we are glad to hear you enjoyed your stay and enjoyed The Grill as well! Stop by again next time your in the area! :)

10/10 Excellent

Sandra, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 8, 2024
Hello Sandra. Thank you for the 5 of 5 rating. We truly appreciate it.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Alicia M on Jan 8, 2024
Hi Adam, Looks like you enjoyed your stay with us! Thank you for the rating. Come see us again :)

10/10 Excellent

Josie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Jan 2024
Response from Alicia M on Jan 8, 2024
Josie, We appreciate you. :) Come see us again!

10/10 Excellent

Brandon E

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around - thank you.
Stayed 3 nights in Dec 2023
Response from Alicia M on Jan 8, 2024
Hello Brandon, We appreciate you. Glad to see you enjoyed every part of your stay here with us! See you again next time.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, 9.9/10.
Stayed 5 nights in Dec 2023
Response from Jimmy the Humble Inn Keeper on Jan 3, 2024
Ruben, thank you very much for the review!!!

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alicia M on Jan 8, 2024
Hey Bobby, we appreciate the rating! Safe Travels

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jimmy the Humble Inn Keeper on Jan 3, 2024
Corrie, thank you for the rating!!!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not so comfy...
We had a horrible time getting a good night's rest. The constant traffic noise throughout the night kept us up all night. The handicap shower was not very comfortable. The only option to shower was to use the hand-held. Otherwise the water would spray all over the room. The entire floor was continuously wet when others used the restroom.
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 2, 2024
Hello, First I would like to sincerely apologize for the inconveniences you had during your stay. We strive to to give our guests a comfortable and peaceful stay. I hope you will give us a chance to redeem ourselves the next time that you are in the area. Safe Travels and Happy Holidays

4/10 Poor

Craig

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Old run down hotel
Old worn out furniture rooms. Good mattresses. Noisy rooms, bathrooms no exhaust vents. Not enough towels for three. bad coffee. Surprised that Holiday Inn didn't have it updated.
Stayed 1 night in Dec 2023
Response from Alicia M on Feb 3, 2024
Hello Craig, We sincerely apologize for the issues you encountered. We are currently in the process of upgrading a few things here. Come see us again in the future and let us redeem ourselves.

10/10 Excellent

Kathy, San Diego

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable. Staff are very friendly and professional. Nice restaurant and bar at the the hotel
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 2, 2024
Kathy, thank you for the feedback. Glad to hear you enjoyed your stay and our staff treated you well. Come see us again! :)

6/10 Okay

Ruby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room we stayed in had a funny smell, it was a bit outdated and in the restroom you could see the ceiling deteriorating. A bit pricey just because of the location but honestly nothing special about it.
Stayed 2 nights in Dec 2023
Response from Alicia M on Jan 2, 2024
Ruby, We strive to provide a well-maintained guest room for our guests and missed the mark during your stay. On behalf of alI of us here we sincerely apologize.

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Alicia M on Jan 2, 2024
Hello Anthony, thank you for the 5 of 5 rating. We hope you keep us in mind next time your in the area.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent stay! Comfortable and pleasant
Stayed 2 nights in Dec 2023
Response from Alicia M on Jan 2, 2024
Hello Christopher. We are glad to hear you enjoyed your stay with us. Come see us again next time your in the area! :)

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again . The staff is very friendly and helpful, rooms are very clean .
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 2, 2024
Hello Patricia, Thank you for the positive feedback about our hotel and staff. We would love to see you again!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 2, 2024
Thank you Michael for the wonderful rating on our hotel staff!We hope you had a safe trip back home. We are looking forward to having you come back in the future. Please let me know if you have any questions or concerns in the future.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Alicia M on Jan 10, 2024
Hello John, Thank you for your feedback. We hope to see you again next time your in the area

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual! My go to in San Antonio!
Stayed 1 night in Dec 2023
Response from Alicia M on Jan 2, 2024
Hello Christopher,Glad you came back!! We are looking forward to seeing you back here again in the future.Safe Trip back home!