Ratings based on 6,271 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Very nice hotel right next to SA River Walk

Posted Aug 24, 2016
Pros: Bar area and room service.
Cons: Pool area just needs more attention.
Location: River walk and everything that's connected to it.
Excellent hotel with very cool atmosphere kid friendly and great service. Will be going again soon!
Comment from Hotel Management
Aug 24, 2016 by Troy, Hotel Management
Thank you for your detailed review of the hotel. I will make sure our Engineering department pays more attention to the pool so we may better serve our guests. We appreciate your kind words and hope you will be back again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler from Denver

Great hotel close by riverwalk!

Posted Aug 23, 2016
Pros: Riverwalk entrance is right below the hotel. Very convenient! The food in Riverwalk was great and I like visiting places like the alamo and churches.
Cons: The bathtub could have been a little cleaner, although, the rooms were very clean.
Location: The Alamo! That is a cool piece of history in San Antonio. There is a lot of restaurants I love. My favorites are casa rio and rosario's!
I love the riverwalk! I haven't been there since I was ten years old, its been a long time. It was a great trip to visit back and see the alamo and riverwalk! The food is decent in this area. The uber and lyft drivers were great too.
Comment from Hotel Management
Aug 23, 2016 by Troy, Hotel Management
We are so glad you enjoyed your stay in San Antonio. The city has so much to see and do for visitors. Thank you for your compliments to our hotel and we look forward to having you back again. Troy Mathews General Manager
5 out of 5
by A verified traveler

Posted Aug 23, 2016
It's a beautiful hotel! And the best part is that it's right on the river walk. And the the staff is so friendly.
Comment from Hotel Management
Aug 23, 2016 by Troy, Hotel Management
Thank you for the 5 star review and for your compliments to the hotel. I will share your comments with our amazing staff and we hope you will be back soon. Troy Mathews General Manager
5 out of 5
by A verified traveler from missouri

Beautiful

Posted Aug 22, 2016
We stayed for just a few short days, but couldn't have picked a more perfect hotel! It was on the quite end of the river walk, which was wonderful! The room was clean and very updated, beds were very comfortable and had a great view of the river walk. I had a massage at the hotels spa, The Woodhouse, it was wonderfully relaxing! The Valets were all extremely helpful and extremely accommodating (we had some rental car issues). Overall experience was incredible, and we got a great deal by booking on Expedia versus on the hotel website!!
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Hi Megan! We sincerely appreciate your compliments to the hotel. I’m pleased to read you found a great deal online and I hope you will continue to compare prices as our hotel does offer the same rates as all other travel sites. I’m also pleased you had a great massage and enjoyed our amazing views. We look forward to having you back very soon. Troy Mathews General Manager
4 out of 5
by A verified traveler

The hotel was in a great location on the river wal

Posted Aug 22, 2016
The hotel was in a great location on the river walk. Very nice hotel.
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Thank you for your review and compliments to our great location. We hope you will be back again! Troy Mathews General Manager
5 out of 5
by A verified traveler

The hotel was great and the location is so perfect

Posted Aug 22, 2016
Pros: Nice
Cons: We needed more towels for guest of 6, they only left us with 5 towels.
Location: Location by the River walk and close to restaurants and shopping Mall and shops.
The location is by the River walk and makes it perfect to take a walk at the River walk and also visit the Alamo and many other places in the Downtown area.
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Thank you for your compliments to our excellent downtown location directly on the Riverwalk. We hope you will be back again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler

Posted Aug 22, 2016
Nice hotel, staff was extremely helpful and attentive whenever something was needed. The room was nice, other then a very noticeable large stain on the carpet, the room was in near perfect shape when checking in. Location is perfectly situated allowing you to get around downtown without the need of a car, would recommend highly.
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. We appreciate your compliments to our staff and suites. I’m sorry there was a stain on the carpet and I will have our Housekeeping team remove it immediately. We hope you will choose to stay with us again when you are in San Antonio. Troy Mathews General Manager
5 out of 5
by A verified traveler from R

River walk right outside

Posted Aug 22, 2016
We always love staying here. A very nice hotel with friendly staff.
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Hello Brittany. Thank you for staying with us when you visit San Antonio. I’ll share your compliments with our amazing team and we look forward to having you back again. Troy Mathews General Manager
5 out of 5
by A verified traveler from r

Nice hotel walking distance to main attractions

Posted Aug 22, 2016
Excellent hotel staff very friendly and quick to help rooms are spacious beds are very comfy recommend location excellent
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Hi Claudia ~ Thank you for your review of the hotel. We are so pleased you enjoyed our spacious suites, comfy beds and excellent location. We hope you will be back again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler from r

Nice hotel location is excellent

Posted Aug 22, 2016
Excellant hotel staff very friendly and quick to help location is excellent walking distance to main attractions downtown recommend
Comment from Hotel Management
Aug 22, 2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. I’m pleased to read you enjoyed your stay and I will pass along your compliments to our team. Troy Mathews General Manager