Ratings based on 6,176 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Philadelphia

Very elegant, modern hotel with good customer serv

Posted Jul 26, 2016
The room was very spacious, nice view. Minor issue with Housekeeping that was settled after a couple of calls and never became an issue again. Quiet rooms, convenient access to the Riverwalk. I would definitely stay there again.
4 out of 5
by A verified traveler

Posted Jul 26, 2016
It was a pleasant stay, the hotel was very polite & professional. It was quite nosiy though.
Comment from Hotel Management
Jul 26, 2016 by Troy, Hotel Management
Thank you for sharing comments on your recent stay. I’m pleased to read our staff was polite & professional. We hope you will return again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler

Great place

Posted Jul 26, 2016
This hotel is right on the river walk but just a bit off from the busy area. This made it easy to access but still get the quietness and relaxation. Rooms were great, clean and well maintained. Staff was super helpful. would definitely stay there again.
Comment from Hotel Management
Jul 26, 2016 by Troy, Hotel Management
Thank you for choosing to stay at Hotel Contessa during your visit to San Antonio! The hotel is nestled right along the Riverwalk with easy access to many attractions including the Alamo. We are so happy you enjoyed your stay with us and we cannot wait to have you back to our beautiful city! Troy Mathews General Manager
4 out of 5
by A verified traveler

Beautiful

Posted Jul 25, 2016
Would like check-in time ti be at least by 3 and not at 4.
Comment from Hotel Management
Jul 26, 2016 by Troy, Hotel Management
Thank you for your review of the hotel and for your comments on check-in time. You may request an early check-in time and we will accommodate if we have availability. You also have the option of leaving your bags at our bell desk until your suite is ready. We hope you will stay with us again very soon. Troy Mathews General Manager
4 out of 5
by A verified traveler

Good service and excellent view to the river walk

Posted Jul 24, 2016
Everything was great, but remember to ask your car to the Ballet parking 30 minutes before leaving
Comment from Hotel Management
Jul 25, 2016 by Troy, Hotel Management
We appreciate your review of the hotel and your compliments to our staff. We hope you will be back again in the near future. Troy Mathews General Manager
5 out of 5
by A verified traveler from A

Beautiful hotel... Located on the Riverwalk

Posted Jul 23, 2016
Luxurious hotel. Great staff. Excellent location
Comment from Hotel Management
Jul 25, 2016 by Troy, Hotel Management
We sincerely appreciate your 5 star review of the hotel and we look forward to seeing you again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler

Right on the Riverwalk! It was awesome!

Posted Jul 20, 2016
Great hotel! Nice and spacious! Enough for a family of 5 to stay very comfortably.
Comment from Hotel Management
Jul 21, 2016 by Troy, Hotel Management
Thank you very much for your 5 star review and for choosing our hotel for your family. Our spacious suites are very popular with large groups and we are so glad you enjoyed your stay. We hope you will be back again very soon! Troy Mathews General Manager
3 out of 5
by A verified traveler from texas

Beware of upgrades

Posted Jul 16, 2016
Had 6 people in my party, booked a room with 2 dbl and a sofa sleeper, was "upgraded" to a room with a king and sofa sleeper do to a "glitch" in their system. Needless to say we didn't have enough room. They gave us free breakfast but you can't sleep on breakfast. For $350 a night you should get what you pay for.
Comment from Hotel Management
Jul 20, 2016 by Troy, Hotel Management
I sincerely apologize we did not have the room type you originally booked. I will discuss your comments with our Reservations Department to ensure this does not happen in the future. Thank you for bringing this situation to our attention and we hope you will consider staying with us again. Troy Mathews General Manager
5 out of 5
by A verified traveler from Oregon

Love this hotel

Posted Jul 10, 2016
We stay here every time we visit the Riverwalk. The hotel is super clean and comfortable. The staff is always nice and accommodating. Perfect location to walk to many restaurants, bars and shops. And we love the pool on the rooftop!
Comment from Hotel Management
Jul 11, 2016 by Troy, Hotel Management
Thank you for continuing to stay at our hotel when you visit the Riverwalk. It is our goal to provide superior service so our guests come back time and time again. I will share your wonderful review with our team and we will see you again very soon! Troy Mathews General Manager
5 out of 5
by A verified traveler from Atlanta

Posted Jul 6, 2016
Great location to river walk hotel was beautiful great hotel staff "fast" Eddie such a nice guy and very helpful would highly recommend this hotel
Comment from Hotel Management
Jul 7, 2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel and your compliments to our great location & staff. I will share your kind words with our team and we look forward to having you back again very soon. Troy Mathews General Manager