Ratings based on 6,951 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Very nice place to stay an excellent staff. every thing we did was in walking distance off motell pool was very nice
Comment from Hotel Management
Mar 28, 2017 by Troy, Hotel Management
Thank you for sharing your feedback and for staying at our hotel. We hope to see you again very soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario Canada

Excellent location on the Riverwalk

Posted Mar 27, 2017
Very nice quiet location on the Riverwalk. 2 block walk to the Alamo. Nice dining right by the river. Classy but friendly. Rooftop pool a dream. Worth the price. Parking across the street is $20/day, but no in/out privileges unless you pay valet rates...not recommended. Above average overall.
Comment from Hotel Management
Mar 27, 2017 by Troy, Hotel Management
Thank you for providing feedback of your recent stay. We appreciate your compliments to our quiet location on the Riverwalk and we hope you will be back again. Sincerely, Troy Mathews General Manager
3 out of 5
by A verified traveler

Overpriced

Posted Mar 26, 2017
Overpriced. Hotel was OK but way overpriced. View of the river was minimal. Could've stayed a block off of the Riverwalk for a lot less.
Comment from Hotel Management
Mar 27, 2017 by Troy, Hotel Management
We apologize you did not feel value in your stay. We understand there are many hotel options on the Riverwalk and we wish you the best on your next visit to San Antonio. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jupiter

Gen on the Riverwalk

Posted Mar 25, 2017
This hotel is lovely! The staff is friendly and extremely friendly. The rooms are very clean, spacious and smartly decorated and can I say location location location!!
Comment from Hotel Management
Mar 27, 2017 by Troy, Hotel Management
Thank you for your 5 star review and for your kind words for our amazing staff. We hope to see you again very soon. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Felt Ripped Off By Added Fees!

Posted Mar 24, 2017
Cons: At least disclose the extra fees that will be charged at Check in so it is not a surprise conversation when checking out. BTW $36/day to park!
I love this Hotel, but felt ripped off by the $7.00 / day "amenity" fee that was added to the bill at check out. Pretty cheesey, and left a bad taste in my mouth at the end of a nice stay.
Comment from Hotel Management
Mar 27, 2017 by Troy, Hotel Management
I apologize you were not aware of our valet and amenity fees. We disclose all fees during the booking process so our guests are aware. There is public parking nearby the hotel and fees do cover wifi and other amenities. We hope to see you again very soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Most helpful and friendly place to stay

Posted Mar 24, 2017
Pros: My stay was to short
Cons: Nothing - it was obvious that this is a highly trained staff and everyone is on the same page when it comes to the customer.
Location: We were very busy seeing the sights, taking relxing walks and enjoy the food and drinks. More that one visit it will take to enjoy it all.
From the valet parking to the room, the meals brought to us and the ones we dined at the table - it was all excellent with great services.
Comment from Hotel Management
Mar 24, 2017 by Troy, Hotel Management
Thank you Sam for the 5 star review of our hotel and for your compliments to our amazing staff. We hope you will be back again very soon. Troy Mathews General Manager
2 out of 5
by A verified traveler from Texas

Not worth it!

Posted Mar 23, 2017
The hotel seemed like a good deal until checkout when they tacked on a City, State, County and amenity fees. Include their valet charge for a service that took us an hour to get our car and we added another hundred dollars a night for our stay. When we asked the staff about the fees they said everywhere charges them. That was the 5 th hotel we have stayed at in San Antonio and the first time seeing these charges. I won't be going back. Also, our shower was clogged so a 2 minute shower would result in enough standing water that I had water to my ankles. Very gross.
Comment from Hotel Management
Mar 27, 2017 by Troy, Hotel Management
I apologize you were not aware of our valet and amenity fees. We disclose all fees during the booking process so our guests are aware. The nightly amenity fee does cover wifi and other amenities. Thank you for your feedback. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nova scotia

Beautiful view

Posted Mar 23, 2017
Was greated with doors held open. The staff were very eager to help with anything we needed. On our vacation this was noted as our best stop being able to walk out of the lower level directly on to the famous San Antonio river walk. The view from the roof top pool was a great way to see some of the city. The room was very spacious and clean but it was the people and the experience worth stopping here.
Comment from Hotel Management
Mar 27, 2017 by Troy, Hotel Management
Thank you for your 5 star review and compliments to our amazing staff. I'm pleased you enjoyed the views from our hotel and rooftop pool. We hope you will continue to come back when you return to San Antonio. Thank you, Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel at the riverwalk

Posted Mar 22, 2017
Great hotel. Nice accommodating staff. Breakfast food options are limited.
Comment from Hotel Management
Mar 23, 2017 by Troy, Hotel Management
Thank you for your feedback and for staying at our hotel. I'm pleased to read you enjoyed your stay and breakfast. We hope to see you again! Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

We loved Hotel Contessa :-)

Posted Mar 22, 2017
Can't say enough great things about Hotel Contessa, this will definitely be our destination of choice for all our family's future visits to San Antonio. A big thank you to all the lovely friendly and helpful staff, keep up the great work and we hope to see y'all again soon!!!
Comment from Hotel Management
Mar 23, 2017 by Troy, Hotel Management
We sincerely appreciate your kind words about your recent stay. I'm pleased to read you and your family had a great time and we look forward to having you back. Troy Mathews General Manager