Ratings based on 6,158 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from A

Beautiful hotel... Located on the Riverwalk

Posted Jul 23, 2016
Luxurious hotel. Great staff. Excellent location
5 out of 5
by A verified traveler

Right on the Riverwalk! It was awesome!

Posted Jul 20, 2016
Great hotel! Nice and spacious! Enough for a family of 5 to stay very comfortably.
Comment from Hotel Management
Jul 21, 2016 by Troy, Hotel Management
Thank you very much for your 5 star review and for choosing our hotel for your family. Our spacious suites are very popular with large groups and we are so glad you enjoyed your stay. We hope you will be back again very soon! Troy Mathews General Manager
3 out of 5
by A verified traveler from texas

Beware of upgrades

Posted Jul 16, 2016
Had 6 people in my party, booked a room with 2 dbl and a sofa sleeper, was "upgraded" to a room with a king and sofa sleeper do to a "glitch" in their system. Needless to say we didn't have enough room. They gave us free breakfast but you can't sleep on breakfast. For $350 a night you should get what you pay for.
Comment from Hotel Management
Jul 20, 2016 by Troy, Hotel Management
I sincerely apologize we did not have the room type you originally booked. I will discuss your comments with our Reservations Department to ensure this does not happen in the future. Thank you for bringing this situation to our attention and we hope you will consider staying with us again. Troy Mathews General Manager
5 out of 5
by A verified traveler from Oregon

Love this hotel

Posted Jul 10, 2016
We stay here every time we visit the Riverwalk. The hotel is super clean and comfortable. The staff is always nice and accommodating. Perfect location to walk to many restaurants, bars and shops. And we love the pool on the rooftop!
Comment from Hotel Management
Jul 11, 2016 by Troy, Hotel Management
Thank you for continuing to stay at our hotel when you visit the Riverwalk. It is our goal to provide superior service so our guests come back time and time again. I will share your wonderful review with our team and we will see you again very soon! Troy Mathews General Manager
5 out of 5
by A verified traveler from Atlanta

Posted Jul 6, 2016
Great location to river walk hotel was beautiful great hotel staff "fast" Eddie such a nice guy and very helpful would highly recommend this hotel
Comment from Hotel Management
Jul 7, 2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel and your compliments to our great location & staff. I will share your kind words with our team and we look forward to having you back again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler

Posted Jun 30, 2016
Very quiet and great location ... It's a little off the trail of the river walk but that's not really a bad thing.
Comment from Hotel Management
Jul 1, 2016 by Troy, Hotel Management
Thank you for the 5 star review and for your compliments to our great location. We look forward to seeing you again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler

Posted Jun 28, 2016
Excellent location and amazing rooms! We were even able to check in early.
Comment from Hotel Management
Jun 29, 2016 by Troy, Hotel Management
Thank you for the 5 star review. We are so pleased you enjoyed our great location and spacious suites. We hope you will be back again very soon. Troy Mathews General Manager
5 out of 5
by A verified traveler from Houston,Tx.

Nice Hotel.... steps from the River walk.

Posted Jun 23, 2016
Pros: The rooms and the personnel which were very courteous and helpful.
Cons: The noise from the street and also the rate for parking those are the only reason I will not give it a 5 star.
Location: Real close walk to the Alamo and shopping mall.Short drive to Market Square.
Satisfied with rooms real clean.Great housekeeping. .
Comment from Hotel Management
Jun 26, 2016 by Troy, Hotel Management
Thank you for taking the time to post a review of you recent stay. I’m pleased to read you enjoyed our great location nearby many popular attractions. I will share your comments with our staff and we look forward to seeing you again very soon. Troy Mathews General Manager
3 out of 5
by A verified traveler from san antonio

Not a 4 star hotel

Posted Jun 22, 2016
Pool was dirty Got overcharged Pool was small Valet service wasn't the best
Comment from Hotel Management
Jun 23, 2016 by Troy, Hotel Management
Thank you for candid review of your stay. I apologize for the cleanliness of the pool and the valet service. I will discuss your comments with our team so we may correct the issues. Troy Mathews General Manager
5 out of 5
by A verified traveler from Houston, TX

Friendly and helpful staff, nice hotel

Posted Jun 14, 2016
My family and a few extended relatives stayed here for 3 nights. Not a first timer to San Antonio, but a first at Contessa. One thing that really stuck out was how friendly everyone was here, and it certainly made the stay very welcoming. From the moment we arrived we were greeted by the bellmen, and the front desk check in was quick, and the lady was very friendly and accommodating. When I called room service for extra towels, the housekeeping staff arrived almost right away, don't know if just caught them at good time, but either way they were friendly and didn't seem to mind. I felt quite at home here. I love the spacious suites, it really is nice to have the living room area space. The staff are always cheerful, some would strike conversation with us while we waited on our car outside. Some gave us tips for our stay as well and they didn't have to go out of their way to even talk to us. The concierge was really helpful in helping with dinner suggestions and reservations. The hotel seemed clean. I would definitely want to return here to stay again. It's nice to feel welcomed at a hotel which I haven't experienced in a long time. The friendliness and service make it worth cost. Parking per day is expensive here and they only have valet parking. Location is great, access to river walk is easy and right below. It is pretty quiet, and we had a great view of the river and tower of americas.
Comment from Hotel Management
Jun 14, 2016 by Troy, Hotel Management
I would like to express my sincere appreciation for your compliments to our team. The entire staff takes great pride in earning consistently high scores on guest reviews and we take even more pride in seeing our guests return to our hotel again and again. Thank you and we hope to see you again very soon. Troy Mathews General Manager