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Reviews of Hotel Contessa

4 out of 5
Hotel Contessa
306 W Market Street, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1825 out of 2742 reviews" "
Rating 8 - Good. 465 out of 2742 reviews" "
Rating 6 - Okay. 218 out of 2742 reviews" "
Rating 4 - Poor. 125 out of 2742 reviews" "
Rating 2 - Terrible. 109 out of 2742 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew, Grain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Contessa is a fantastic hotel. Located right on the riverwalk and very close to all the attractions in downtown San Antonio. The staff if very attentive and there is a restaurant and bar located in the hotel. One sever Francisco always went above and beyond every time I ate breakfast there. Overall, a fantastic hotel!
Stayed 5 nights in Apr 2024

10/10 Excellent

Toby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and big rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

😊
Stayed 4 nights in Apr 2024

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fantastic service and ambience
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This recently remodeled hotel is a hidden gem on the San Antonio Riverwalk. We are locals and have stayed at several hotels on the Riverwalk. We just stayed for a week and this hotel really stands out for the following reasons: (1) the rooms look brand new and are tastefully decorated, (2) the hotel is on the quiet side of the loop which makes for quieter evenings (unlike many of the hotels), the employees are very friendly and accommodating, (4) guest services takes service requests seriously and resolved two minor maintenance issues for us immediately, (5) the pool is very nice with plenty of chairs and lounges available for all ( plus incredible views!), and (6) the hotel is very generous and does not charge for bottled water in the rooms, couches and beds in the pool area, etc. We were able to afford a large suite at for the price of a regular room at competing hotels. We will plan to stay here again next year!
Stayed 7 nights in Apr 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite rooms are terrific. The spa was great and access to pool and hot tub made for a great combination. Location on the river, a restaurant with reasonable prices made this property a winner.
Stayed 5 nights in Apr 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Louise

Business traveler
Disliked: Amenities, property conditions & facilities
Photos are very misleading — this feels like a motel not a 4 star hotel. Building and rooms feel like a dorm. Not at all what I was expecting.
Stayed 1 night in Apr 2024

10/10 Excellent

Esperanza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place. My son loved the room service and hamburger.
Stayed 4 nights in Apr 2024

10/10 Excellent

Noujan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and beautiful at Contessa. The only thing that I was not expecting was the bill I received on my check out for Amenity fee. When asked they mentioned for the pool, wifi, house keeping and etc. That is a bit weird. Are't we pay for this already?
Stayed 3 nights in Apr 2024

8/10 Good

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with a view. Which was excellent. We enjoyed the patio area. Most of the staff was excellent. What we didn't like was the dining. When we received our food it was cold, not just once. They seat you and take your order and forget you. Parking is valet and they were very nice and helpful. Parking costs $49 a day.
Stayed 3 nights in Apr 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel and staff. The staff was great from valet, front desk, housekeeper and food service
Stayed 2 nights in Apr 2024

10/10 Excellent

Efrain

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location
Stayed 3 nights in Apr 2024

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable beds and large suite room. Amazing rooftop pool and spa. Great onsite dining and riverwalk access off the bar patio. We had a grest time and almost everything was within walking distance.
Stayed 3 nights in Apr 2024

8/10 Good

Raymont, Tucson

Traveled with family
Liked: Staff & service
Bathroom’s severely need updating.
Stayed 4 nights in Apr 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service, amenities
Overall a nice building and the room was spacious, however the problem we had was with the bathroom. The towel bar fell off the wall, no pressure was added as it was on the floor when we checked in. There was writing in the wall by the toilet, the glass to the shower has calcium stubs all over, the lining around the window had mold, and we received a couple towels that appeared to be dirty. The room and living room were nice and comfortable. Overall I wouldn’t stay again but it’s convenient and made our stay easy.
Stayed 2 nights in Apr 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome anniversary. The staff was amazing
Stayed 3 nights in Apr 2024

2/10 Terrible

Craig

Disliked: Staff & service, property conditions & facilities
Restaurant food was terrible!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel on a quieter part of the riverwalk, but close enough to walk to any area. Room was great. Rooftop pool was also very nice. Check in was fast.
Stayed 3 nights in Apr 2024

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Svetlana, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good room with comfortable beds.
Stayed 3 nights in Feb 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery nice stay.
Stayed 3 nights in Apr 2024

8/10 Good

John

Traveled with group
Liked: Staff & service, property conditions & facilities
Texas size hospitality with warm welcome all in the best location in San Antonio
Stayed 3 nights in Apr 2024

10/10 Excellent

Shonda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loved the location
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Collen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I tried several time to contact manager regarding the charges to my credit card and no answers and no call back. They didn't honor the price thatnI was given in writing from Expedia. Wouldn't recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel
Stayed 1 night in Apr 2024

8/10 Good

Sylvia V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer Lee, Sandusky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Lucinda

Traveled with partner
Beautiful hotel. The only thing I would say is housekeeping should be daily, and if you do set it up for daily, they only set the bed and didn’t do any other cleaning. You’re paying a nice fee each night so having a clean room each day is something I look forward to.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa Jean, Laconia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, friendly staff, so convenient. Very very clean, the food was fabulous. Love it, would stay there again!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and restaurant
Stayed 4 nights in Mar 2024

4/10 Poor

Susan, Vacaville

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I specifically hated that I had to pay $150.00 per dog, per stay! Not a deposit but an actual fee. I paid more for the dogs than I did for the hotel room. No mention of this outrageous charge in the reservation process (of course not)! I’ll never - ever stay here agin.
Stayed 1 night in Mar 2024

8/10 Good

Richard, San Angelo

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

8/10 Good

LAURENCE, Eau Claire

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff entering the Contessa are very polite and helpful. The staff at the desk are sometimes not as friendly. It would be nice to have them either tell you or hand something out about the events at the Contessa ( I.e. happy hour, mariachis, etc.). Also would be nice to have some free amenities such as coffee (although every so often we did get free liquids at the bar which was nice). The amenity add on fees at the end of your stay? We didn’t use wi-fi or the pool so they should not apply to everyone. Overall though our stays at the contessa have been really nice. We love the location. Thanks.
Stayed 6 nights in Mar 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! The location of hotel was perfect.
Stayed 1 night in Mar 2024

8/10 Good

ToQuyen, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect , it was right by the riverwalk eveything is walking distance , they have a lot of police presence, the hotel was awsome , the only complain i have is when i booked one of the Main attractions was the heated pool for my daughter but when i got there , their heater went out so we couldnt get in the pool it was too cold
Stayed 2 nights in Mar 2024

8/10 Good

Shellie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room service brought down the hotel from a 4 to 5 star to a two and three. There was dirty dishes left all in the hall for 2 to 3 days the whole weekend we were staying there. Birthday weekend. Champagne and strawberrys were brought when we arrived And the dirty dishes stayed in the hall, even though we had requested three times for them to come and get them. They remained in the hall three days Until we checked out very messy, not sanitary. Overall check-in was fabulous. Valet was great. The bellboy was perfect but room service brought the hotel down to a minimal.
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and I loved the location.
Stayed 2 nights in Mar 2024

6/10 Okay

Marcia

Stayed 3 nights in Mar 2024

8/10 Good

Bayley

Stayed 2 nights in Mar 2024