Ratings based on 7,032 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Celina, Ohio

All suite Hotel right on the Riverwalk.

Posted Apr 25, 2017
Pros: The super service, the upgrade to the top floor, super helpful staff, great food and bar service and right on the river.
Cons: Another restaurant would be nice, but we were happy with the current Restaurant.
Location: Hotel Contessa is in the center of everything you would want to do. All the Missions, Alamo, Downtown, Center Mall, and fabulous dining.
This trip was on our bucket list. It was amazing! Hotel Contessa is an all suite Hotel right on the Riverwalk with super friendly and helpful staff. We learned many of their names due to such excellent service. Rio water taxi stops right at the Hotel making it super easy to get around. I would suggest purchasing the all day pass ($16) for the Rio taxi and take the 7 mile river trip. You can get on and off where ever you please and get the next taxi for your next stop. They run 9am to 9pm. Worth every cent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place! Fancy!

Posted Apr 24, 2017
Nice and welcoming! We had a cancelled flight and arrived quite late, they were very accommodating. Beautiful place! Nice pool! Great location!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great facility and convenient location

Posted Apr 24, 2017
Outstanding hotel with a very friendly and accommodating staff.
Comment from Hotel Management
Apr 24, 2017 by Troy, Hotel Management
Thank you for your compliments and review of our hotel and staff. We hope you will be back again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from .Queens, NY

Lovely and right on the River Walk.

Posted Apr 21, 2017
From the moment we drove up to La Contessa until the time we left, we were welcomed by the nicest staff EVER! No matter what their job was... it was done with efficiency and friendliness. It is a BEAUTIFUL place...Highly recommended for a great stay in a beautiful city.
Comment from Hotel Management
Apr 24, 2017 by Troy, Hotel Management
Hello Carolyn and thank you for your review. We sincerely appreciate your high recommendation and hope you will be back soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel on the riverwalk

Posted Apr 21, 2017
Suite type hotel so very roomy. Directly on the riverwalk. Excellent place to stay for family or a couple vacation. Pool on the rooftop was very relaxing with a view of the entire city.
Comment from Hotel Management
Apr 21, 2017 by Troy, Hotel Management
Thank you for your compliments of our hotel, location and suites. I'm so pleased you and your family had a relaxing time and we hope you will be back soon. Troy Mathews General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 21, 2017
Hotel Contessa is beautiful with a great location. This was a very brief stay, so I didn't experience anything except the front desk and room. The suite was spacious. My only complaint was the firmness of the bed. I've honestly slept on more comfortable air mattresses. If you love an extra firm mattress, this is your place!
Comment from Hotel Management
Apr 21, 2017 by Troy, Hotel Management
Thank you for your feedback. I apologize you were not satisfied with the mattress. We try to provide superior customer service and we hope you will be back. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle,WA

Beautiful hotel right on the riverwalk.

Posted Apr 18, 2017
Pros: Location, cleanliness, beautiful facilities, staff was excellent.
Cons: Restaurant-One breakfast was good, other was terrible. Worst biscuits and gravy- but they did take it off the bill. No horseplay rule not enforced.
Excellent location right on the quiet section of the riverwalk. We would either walk the short distance around along the river to the livelier part, or if you choose to cut across on the surface streets, never more than a couple of blocks away. Staff was so friendly and helpful. Picture of pool is very serene, but it is a small pool and the no horseplay rule should be enforced. Kids were jumping into the hot tub, and the pool so not a relaxing experience. Pool closes at 11pm so no late night relaxing soaks. We did not get the breakfast buffet with our room, so we ordered off the menu. Food was inconsistent, one day good, next day terrible, but the manager did take the bad breakfast off our bill right away.
Comment from Hotel Management
Apr 20, 2017 by Troy, Hotel Management
We sincerely appreciate your feedback of your stay and compliments to our suites & staff. I will share your comments with our restaurant so we may improve our service. Thank you again. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Great location on riverwalk

Posted Apr 18, 2017
Nice hotel with huge rooms and perfect location . Every room is a suite with separate couch and desk area.
Comment from Hotel Management
Apr 20, 2017 by Troy, Hotel Management
Thank you for the 5 star review of your stay and your compliments to our beautiful suites. We hope to see you again very soon. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

need to allow pool and spa to close later than 11

Posted Apr 18, 2017
Pros: GREAT HOTEL
Cons: POOL AND SPA OPEN LATER!!!!
Location: RIVER WALK - GREAT
family arrived around 10 pm, wanted pool and spa, only had about 15 min's. need to close at 12 PLEASE!!
Comment from Hotel Management
Apr 20, 2017 by Troy, Hotel Management
Thank you for providing feedback of your recent stay. We appreciate your comments and will share with our team to improve our service. Troy Mathews General Manager
2 out of 5
by A verified traveler from Sugar Land, Texas

$40 VALET AND THEY STEAL

Posted Apr 17, 2017
Pros: location but this is not unique
Cons: see above, dont steal
We stayed one night to enjoy Sea World with the family. We valet the car due to no self parking option at this hotel. it was 40 dollars a night as expected in the area. All the change was taken from my car, seats were readjusted, smelled like smoke (no one smokes in our family) and it took forever for valet to bring the car up front despite calling ahead from room 30 minutes earlier. The check in process was fast and friendly. There is an additional 7.95 daily fee that isn't included when booking through expedia. The bed was not comfortable, the linens are cheap. The locations was great right on water. But there are so many options. Our next overnight trip in a few weeks i will not be staying here, might try the westin or marriot instead. Its a shame the valet employees steal.
Comment from Hotel Management
Apr 20, 2017 by Troy, Hotel Management
I sincerely apologize for your experience at the hotel. We take any notice of theft very seriously and will address your comments with our Valet company. Again, I'm very sorry for the issues during your stay. Troy Mathews General Manager