Disappointing beginning and end, middle was good.
Posted Dec 23, 2016 on Hotels
We really like the hotel and staff. The bar and restaurant were also excellent. The room was awesome. We had a separate room when we entered with a fridge and couch.
The only issue in the room was the tv remote. Didnt work well even after they came to the room to help.
One other issue was pre-arrival. I got a call a week before our stay as "a courtesy," telling us that Dolly Parton was playing and that it would be very loud. I was asked if I wanted to cancel my room. The added bonus was I was told our reservation was two nights not three. Didn't fall for it. I called hotels.com and they called Havana. Havana claims they had no idea who called (I missed the call from Havana initially and called the them back and that is when I was told about Dolly so I know it was a staff person there) and our reservation was fine. We suspect the call was an attempt to sell our room at a highr rate. BTW, we didn't hear a peep from the venue Dolly was playing at.
The restaurant, Ocho, was excellent. I suggest a bloody mary, pozole, and a Cuban sandwich.
Our only disappointment post stay was a lack of response from management on a bedding question. The info is like pulling teeth. We got no response. Disappointed. For the most part the rest of the stay was fine.
Hotel Havana, responses post stay are part of customer service.