Ratings based on 1,082 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice hotel away from the Riverwalk noise

Posted May 23, 2017
Robert at the front desk was AMAZING! He treated us as if we were guests in his home versus guests at a hotel. Very friendly and welcoming! However, the housekeeping staff was complete opposite. I requested a late check out (2pm), which was confirmed by 2 different front desk staff (Renae and Robert). On the day of check out, at 12:45pm I had a knock on my door from a woman in the housekeeping staff asking me if i was checking out that day (looking down and writing down on a piece of paper while asking-no eye contact at all, no smile, and no greeting or thank you) she simply walked away after I responded. Another incident on same day: My door key (card) was deactivated too soon and I asked a different member of housekeeping to please open my room. Yet again, no smile or a word was spoken. She opened the door and seemed very bothered by me needing her assistance. Aside from the housekeeping staff and rooms lacking a SAFE, the hotel was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Wonderful hotel on riverwalk

Posted May 13, 2017
Pros: Clean new friendly staff good food
Location: On far end of riverwalk close to several restaurants
The staff was friendly the beds were so comtable rooms remodeled and clean
Comment from Hotel Management
May 14, 2017 by Rick, Hotel Management
We consider ourselves a gem. Close enough to all the city has to offer but far enough away to get some rest after a long day. We hope you'll consider us for future stays as we would love to have you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

Worth a visit

Posted May 12, 2017
Lovely hotel in a good place for us. Hard to find anything wrong so keep up the good work. Must thank the staff for being friendly, knowledgable, and making our stay a pleasure. A pity we weren't there for longer but when next in San Antonio it will be our first choice. Thank you to you all
Comment from Hotel Management
May 14, 2017 by Rick, Hotel Management
Thank you for the kind words concerning your stay with us. We take pride in delivering quality service to all of our guests and hope that this was done during your visit. Have a great day and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Posted May 9, 2017
Room was nice, clean and bed very comfortable...Staff was very informative and kept in contact with us. ..
Comment from Hotel Management
May 14, 2017 by Rick, Hotel Management
Thank you for taking the time to write a review on our property. We hope that we delivered an pleasant experience and that you will return to visit us again. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2017
My experience of this hotel was totally positive. In a lovely location not too central but near enough to everything. It is right next to the river and you can take a river taxi which comes every 20 minutes during the day if you are so inclined. Probably the nicest hotel I have ever stayed in. The staff were very friendly and helpful and the hotel room was extremely spacious. You can even take your pooch if you have one.
Comment from Hotel Management
Apr 29, 2017 by Rick, Hotel Management
It make us very happy to hear when a guest has such a positive experience when staying with us. We have a great staff that does all possible to provide the very best service. The location close enough to all the city has to offer but far enough to get some rest after a long day of sightseeing. We hope you will consider visiting us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Racine, WI

Quiet hotel right on the RiverWalk

Posted Apr 23, 2017
Pros: Clean, Courteous Staff, Very low key and relaxing
Cons: Breakfast menu
Location: On The Riverwalk so can walk to anywhere.
Very clean and quiet hotel. Even though it is on the River Walk it is far enough away from all the noise of the restaurants, bars & shops. Loved it! Very nice and courteous staff! Rooms were very neat and clean. Had a Keurig to help me get through the morning. The only slight negative would be the breakfast menu. Not a lot of healthy choices. But overall would definitely go there again
Comment from Hotel Management
Apr 29, 2017 by Rick, Hotel Management
Thank you for taking the time to leave a review. Our staff does its best to make sure all of our guests have a positive experience when deciding to spend their valuable time with us. We truly hope that we will see you again in the future. I will get with my F&B staff to see if we can get a bigger variety of healthy items to choose from. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mi

At the Riverwalk - nice little pool for kids,

Posted Apr 19, 2017
Pros: Pleasant hotel with character related to San Antonio's history and environment. Decent restaurant with wholesome food.
Cons: Deeper, larger pool would be nice.
Location: Take the river taxi if you're in no hurry and don't mind waiting. Otherwise $5 taxi gets you to the Alamo or a 20 minute walk.
Comfortable room and good hotel ambience - not over-modern or oversized.
Comment from Hotel Management
Apr 29, 2017 by Rick, Hotel Management
Thank you for your taking the time to address the stay with our hotel. These types are my favorite as they give us a window into the thoughts of our guests and what they want from our property. It's always a work in progress but with the help of our great guests like yourself we can make great things happen. We do hope you will return to see the progress made. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Perfect hotel with Great Riverwalk views

Posted Apr 9, 2017
This hotel was perfect my husband and I. The staff was helpful and very polite. The room had a great balcony and the patio for the hotel was perfect for afternoon drinks and even a great meal from the hotel bistro. The only suggestion I would offer is that the patio offer a fire pit for the slightly chilly spring time Texas evenings!
Comment from Hotel Management
Apr 11, 2017 by Rick, Hotel Management
We thank you for staying and your recent review. I'm glad you enjoyed your stay. Our staff takes great pride in caring for every one of our valued guests. I will pass along your kind words to our staff as well as your great recommendation for our balconies. Have a great day and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great Location

Posted Apr 7, 2017
Location: Walk to The Tobin Center and Riverwalk
The location is great for activities at the Tobin Center. The only negative - trash trucks started working and were LOUD at 5:30 a.m.
Comment from Hotel Management
Apr 10, 2017 by Rick-Manager on Duty, Hotel Management
Thank you for your recent stay. I'm sorry there was a noise issue as it can happen from time to time. If you decide to come back to San Antonio reach out to us and we would be happy to get you a room on a high floor, away from any traffic that may cause your rest to be interrupted. We hope to see you again soon. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

pretty hotel

Posted Apr 5, 2017
Pros: The staff, comfortable room
Cons: a little facelift if anything
Location: that was a challenge. Unless you are used to walking 2 miles or so each day, you need to rely on transportation. nothing of interest around the hotel
Pretty, clean and welcoming. Back door is right on the river with access to water taxies. Although it is a little out of the way so you may have to wait for a short while (30 min.) for one. Hotel staff were exceptionally friendly and accommodating and our room was comfortable with comfortable beds. Bathroom showed wear but clean. There is nothing around the hotel so you need transportation or you can walk to restaurants, Alamo etc. but is a bit far. The water taxi's are expensive so we used local cabs. got most places for around $5.The restaurant in the hotel is very good and serves a limited menu but good food. Great service, they do not serve lunch. Overall a great stay.
Comment from Hotel Management
Apr 8, 2017 by Rick-Manager on Duty, Hotel Management
Thank you for staying with us, as well as leaving a review. Although we are at the north end of the river, we do find it's nice and quiet to settle in and get some rest after a long day. We do hope you will visit again in the future.