Terrace/patio

Reviews of Hotel Valencia Riverwalk

4 out of 5
Hotel Valencia Riverwalk
150 E Houston St, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1225 out of 1715 reviews" "
Rating 8 - Good. 289 out of 1715 reviews" "
Rating 6 - Okay. 119 out of 1715 reviews" "
Rating 4 - Poor. 52 out of 1715 reviews" "
Rating 2 - Terrible. 30 out of 1715 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from General Manager on Apr 24, 2024
Consuelo, thank you for your lovely feedback and perfect rating! We're delighted to hear that you had a wonderful experience at Hotel Valencia. Your satisfaction is our priority, and we're thrilled that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another exceptional experience soon!

10/10 Excellent

Chad

Liked: Amenities
👍
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Chad, thank you for the positive rating and thumbs up! We're glad to hear that you enjoyed your time at Hotel Valencia. Your satisfaction is important to us, and we appreciate your support. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Gabe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again!!!!
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you, Gabe, for your wonderful review! We're delighted to hear that you had such a positive experience with us and that you're planning to stay again. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We can't wait to welcome you back to Hotel Valencia Riverwalk for another fantastic stay!

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great interior! Nice location by the riverwalk with a cheap parking garage near by.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you, Elisabeth, for your kind words! We're thrilled that you enjoyed our interior design and found our location convenient. Providing a comfortable and convenient experience for our guests is always our goal, and we're pleased to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back to Hotel Valencia Riverwalk in the future!

10/10 Excellent

Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you, Gilbert, for your fantastic review! Ensuring our guests feel warmly welcomed and supported throughout their stay is a top priority for us, and we're thrilled that our team members made a positive impression. We can't wait to share your kind words with them! We hope to have the pleasure of hosting you again at Hotel Valencia Riverwalk in the future.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive but convenient
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you, James, for your feedback. We're glad to hear that you found our hotel convenient. While we strive to offer competitive pricing, we understand that value is an important consideration for our guests. We'll certainly take your comments into account as we continue to enhance our offerings. We hope to have the opportunity to welcome you back to Hotel Valencia Riverwalk in the future and provide you with an even better experience.

10/10 Excellent

Darina

Liked: Property conditions & facilities
Very close to river walk but quiet.
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 22, 2024
Thank you, Darina, for your fantastic review! We're delighted to hear that you appreciated our proximity to the Riverwalk while still enjoying a peaceful atmosphere. Providing a serene and comfortable experience for our guests is always our goal, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back to Hotel Valencia Riverwalk in the future!

10/10 Excellent

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was a great stay the staff was amazing everything about the hotel was great I would definitely stay here again
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you, Alfonso, for your excellent review! We're delighted to hear that you had a great stay with us and that our staff made a positive impression. We look forward to the opportunity to host you again at Hotel Valencia Riverwalk in the future!

10/10 Excellent

JESSICA, bear

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic hotel in a walkable area.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you, Jessica, for your glowing feedback! We're delighted to hear that you appreciated the chic ambiance of our hotel and its convenient location. Providing an atmosphere of style and comfort is our aim, and we're thrilled that we achieved that for you. Whenever you're ready for another getaway, we'll be here to welcome you back to Hotel Valencia Riverwalk with open arms!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is charming, nicely appointed and a friendly helpful staff. Truly enjoyed our stay!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for sharing your experience, Stephen! We're delighted to hear that you found our hotel charming and enjoyed the attentive service from our staff. It's always a pleasure to ensure our guests have a memorable stay with us at Hotel Valencia Riverwalk.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Property was high class and close to everything.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your kind words, James! We're delighted to hear that you had an excellent experience with our staff and found our property to be high class and conveniently located. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I have ever stayed at. Highly recommend
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for the glowing review, Glenn! We're thrilled to hear that you found our hotel to be one of the nicest you've ever stayed at. Your recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Vernon, League City

Traveled with family
Disliked: Cleanliness, staff & service
1) The Bed had crumbs in it. Obviously not cleaned. 2) Had to wait 1 1/2 hours for a table in restaurant. Waited a further hour for food. 3) Maitre-D did not know how to charge meal to room. 4) Waitress completely ignored a guest but took orders from others at the same table. 5) The mini-bar was not refrigerated - a necessity for my wife who needs to keep medicine cold. 6) The overall experirnce was fraught and chaotic.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for sharing your feedback, Vernon. We're disappointed to learn about the challenges you encountered during your recent visit. We're committed to providing exceptional service and ensuring all our guests have a seamless experience. Your insights are valuable, and we'll address these issues promptly to enhance our guest experience. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to front desk directly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Marilynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent service. I felt pampered. The room was clean, large and overall it felt luxurious. The location was close to everything we had an interest in including the Alamo, the river walk, shopping and many excellent. I would definitely go back to this property.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for choosing to stay with us, Marilynne! We're delighted to hear that you felt pampered and enjoyed our clean and luxurious accommodations. It's wonderful to know that our convenient location suited your needs perfectly. We can't wait to have you back for another memorable stay.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great staff
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you, Dan! We're glad you had a lovely experience with us and that our staff made your stay enjoyable. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect l9cation
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
We're delighted to hear that you found our location perfect, Jane! Thank you for choosing to stay with us and for taking the time to leave a review. We hope to see you again soon for another wonderful stay.

10/10 Excellent

Gabor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's centrally located. Friendly staff. Nice, clean rooms.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you, Gabor, for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our central location convenient and enjoyed the friendly service provided by our staff. Maintaining clean and comfortable rooms is essential to us, and we're glad you appreciated it. We hope to have the pleasure of hosting you again at Hotel Valencia Riverwalk in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you, Ruth, for your five-star rating. We're delighted that you had a wonderful experience at Hotel Valencia Riverwalk. We look forward to welcoming you back for another exceptional stay in the heart of San Antonio!

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not be disappointed with the location and ambiance !
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Gregory, thank you for sharing your experience with us. We're delighted to hear that you enjoyed the location and ambiance of Hotel Valencia Riverwalk. It's our pleasure to provide a memorable setting for our guests. We look forward to welcoming you back for another wonderful stay.

6/10 Okay

Victoria

Traveled with partner
Our room never got cleaned during our stay. There was a mini fridge but it was stocked with things you had to buy leaving no room for our personal items.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Victoria, we appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the cleanliness of your room and the limited space in the mini-fridge. Rest assured, we'll address these concerns with our housekeeping and maintenance teams to ensure a more enjoyable experience for our guests in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the river walk
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
William, we're thrilled to hear that you enjoyed our prime location right on the Riverwalk at Hotel Valencia. It was a pleasure hosting you, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very convenient. The staff was friendly and very helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dawn, we're glad to hear that you found our hotel lovely and convenient, and that our staff provided friendly and helpful service. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Sam, thank you for your positive feedback. We're delighted that you had a great experience at Hotel Valencia Riverwalk.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfortable and spacious room. Located on the Riverwalk allowed us to enjoy the surroundings and have a great time.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Jennifer, it's wonderful to hear that you enjoyed the comfort and spaciousness of your room and that our location on the Riverwalk enhanced your stay at Hotel Valencia. We look forward to hosting you again for another enjoyable experience.

10/10 Excellent

Shahrzad

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Shahrzad, thank you for your rating. We hope you had a pleasant stay with us at Hotel Valencia Riverwalk.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our new fave spot in San Antonio! Convenient location, stunning lobby, friendly staff and gorgeous rooms! This is a gem of a hotel and we will be back!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Amber, thank you for sharing your experience with us. We're delighted to hear that Hotel Valencia Riverwalk has become your new favorite spot in San Antonio. From our convenient location to our stunning lobby and gorgeous rooms, we're thrilled that you enjoyed every aspect of your stay. We can't wait to welcome you back soon for another wonderful experience.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was a quiet peaceful experience with beautiful smells from their original fragrance candles, lotions, and oils! The hotel was quiet and staff was extremely kind and helpful!
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Kathy, we're delighted to hear that you had a quiet and peaceful experience at Hotel Valencia Riverwalk. It's wonderful to know that you enjoyed the beautiful scents throughout the hotel and that our staff provided kind and helpful service. We hope to welcome you back soon for another relaxing stay.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
David, thank you for choosing Hotel Valencia Riverwalk. We're pleased to hear that your stay with us felt like home. Providing a comfortable and welcoming atmosphere for our guests is our priority, and we're glad that you felt at ease during your visit.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our main goal in our visit to San Antonio was to check out the riverwalk. Hotel Valencia is perfectly located for quick access to the riverwalk. The walk was lively at night and easily walked in the morning for exercise. Loved our stay!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Jennifer, thank you for your glowing review. We're thrilled that you enjoyed our prime location near the riverwalk and that you had a lively and enjoyable experience exploring the area. We look forward to hosting you again for another memorable stay.

6/10 Okay

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the rooms that they advertise as "fits 4" are equipped with 2 full size beds as opposed to queen size. Our family of 4 was very uncomfortable.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Walter, we appreciate your feedback regarding the room accommodations. We apologize for any discomfort you experienced and will take your comments into consideration as we strive to improve our offerings for families.

8/10 Good

Joni, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Had to request a microwave and mini fridge which was unusual. It was no problem to request, just strange
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Joni, thank you for your feedback. We apologize for any inconvenience regarding the microwave and mini-fridge. Your comments are valuable to us, and we'll take them into consideration as we work to improve our guest experience.

10/10 Excellent

Felicita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The staff was incredible and it just truly a unique facility. The room we stayed in was huge and our housekeeper spoiled us!!! Within walking distance to everything on the Riverwalk and more.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Felicita, thank you for your kind words. We're delighted that you found our hotel beautiful and unique. Providing exceptional service and accommodations is our top priority, and we're thrilled that our staff and facilities exceeded your expectations. We can't wait to welcome you back for another memorable stay.

10/10 Excellent

Janis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was accommodating, the property was extremely clean and beautiful.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Janis, thank you for choosing Hotel Valencia Riverwalk. We're pleased to hear that you found our staff accommodating and our property clean and beautiful. Your satisfaction is our priority, and we're delighted that we could provide you with an enjoyable experience. We look forward to hosting you again soon.

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights at the hotel Valencia. Staff were amazing. The location is good. It is at a far end of the Riverwalk, so if you are staying with a room facing the Riverwalk, it is more quiet. We had a room that faced the street and on Saturday night it got very loud. There was loud music and cars revving their engines that were driving by. The windows did not block the noise at all. This was probably the only downfall of our stay. The property is very clean. It smells amazing when you walk in. Each day at 3 o’clock they offered margaritas at the front desk. There are plenty of food options within walking distance. There was an amazing bakery just a block up the road called La Panadería. If you don’t go early, you will have to wait in line, but their baked goods are to die for. Everything on the Riverwalk is very walkable and you’re close to the Alamo. The room was very clean and the beds were comfortable. They provide down pillows which I loved. There is a refrigerator in the room but it is stocked with an honor bar so no place to keep any food or drinks that you purchase on your own. I would definitely stay here again, but in the future book a room facing the Riverwalk, just due to the street noise.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Aaron, thank you for sharing your experience with us. We're pleased to hear that you found our staff amazing and enjoyed the cleanliness of our property. We apologize for any inconvenience caused by street noise and will take your feedback into consideration. We're glad you appreciated our daily margarita offering and the proximity to local eateries. We look forward to hosting you again soon, and we'll ensure you have a room facing the Riverwalk for a quieter stay.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the prettiest room overlooking a serenity garden
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Melanie, we're thrilled that you enjoyed your room overlooking our serene garden. It's wonderful to know that you found it to be the prettiest. We can't wait to host you again for another lovely experience.

8/10 Good

Kiet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked how close it was to the river walk. The staff was extremely nice. Valet service staff was very attentive. The only thing I didn’t like was the sheets were a bit dirty. Also there was a fake nail in the sink.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Kiet, thank you for your feedback. We're glad you appreciated our proximity to the riverwalk and our attentive valet service. We apologize for any issues with cleanliness and will address this with our housekeeping team. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to the bathroom was two halves of a sliding door, one of which was off track, making it difficult to open and close the door. There was also a piece of trash next to the trashcan in the bathroom, but otherwise, the room was clean, spacious and had a nice view. The staff was exceptional! Everyone we came in contact with, from the valets at the door, the front desk clerks and housekeeping staff were very nice and helpful. We were in San Antonio for the Le Creuset Factory to Table event and had a couple of boxes of cast iron cookware that were heavy and the staff arranged to bring it up for us. I definitely recommend!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Melanie, thank you for your detailed feedback. We apologize for any inconvenience you experienced with the bathroom door and cleanliness of the room. We appreciate your kind words about our exceptional staff and their efforts to accommodate your needs. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay at Hotel Valencia Riverwalk.

8/10 Good

Efren A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice clean hotel with a professional friendly staff. However, drivers beware to contact the hotel staff ahead of your arrival and choose a suitable option to park your car. I failed to follow that step and while trying to obtain an overnight parking space I found myself driving against the traffic but luckily I managed to avoid an accident. My next comment is meant in a good way not to diminish the quality of this property, but due to the heavy usage and traveler’s traffic the building will require remodeling some time down the road. But all in all I still recommend this hotel the staff is their biggest strength.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Efren A., thank you for your review. We appreciate your compliments regarding our professional and friendly staff. We apologize for any inconvenience regarding parking and appreciate your recommendation. We'll take your comments about remodeling into consideration for future improvements.

10/10 Excellent

Emilee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay we had here! I had issues with the check in and check out but it was a new employee who made a mistake. Overall one of the best places I’ve ever stayed and not to mention it smells so amazing immediately walking in. Super cozy!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Emilee, thank you for choosing Hotel Valencia Riverwalk. We apologize for any issues during check-in and check-out and appreciate your understanding. We're delighted that you had one of the best stays with us and enjoyed the cozy atmosphere and pleasant fragrance of our hotel. We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Kristin, Morrow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you, Kristin, for your excellent review! We're thrilled that you had a great experience during your stay with us. We hope to have the pleasure of hosting you again at Hotel Valencia Riverwalk in the future!

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Alvin, thank you for your glowing review! We're delighted that you enjoyed your stay with us and found our hotel beautiful and our staff excellent.

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went down to the bar early one evening. We sat at a table with napkins and silverware. No one greeted us or came to the table. People who came in after us and sat down at the bar were served food before anyone said hello to us. We left. We went to a neighboring hotel and had dinner and ate at that same hotel while we stayed at the Valencia.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
we apologize for the lapse in service you experienced at our bar. This does not reflect the level of service we strive to provide. We appreciate your feedback and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to impress you during your next visit to San Antonio.

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service , beautiful hotel , and perfect location for the River Walk SA
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Carter, we're delighted to hear that you had an excellent experience with our staff and enjoyed our beautiful hotel's perfect location along the River Walk. Your satisfaction is our top priority.

8/10 Good

John

Stayed 4 nights in Mar 2024
Response from General Manager on Apr 16, 2024
We're pleased to hear that your experience was positive, John. Your feedback is valuable to us as we strive to enhance our services continually. Should you have any specific suggestions for improvement, we welcome them wholeheartedly. We look forward to the chance to surpass your expectations during your next visit.

10/10 Excellent

Agnieszka, Burr Ridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice with a different vibe hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Agnieszka, thank you for your kind words! We're thrilled that you appreciated the unique vibe of our hotel and enjoyed the excellent service provided by our staff. It was a pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay soon.

10/10 Excellent

Keith, North Little Rock

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here for several nights. The rooms were comfortable, the staff friendly and the location great. We walked to every meal and only had to use our car when we decided to go to the Spurs game. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Keith, we're thrilled to hear that your family enjoyed their stay with us! It's wonderful to know that you found our rooms comfortable, our staff friendly, and our location convenient for exploring San Antonio. We're delighted to hear that you would choose to stay with us again. Until next time at Hotel Valencia Riverwalk!

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far our favorite hotel during our trip to Texas. The location was unbeatable, so convenient to everything riverwalk has to offer but also quiet for a good nights sleep. The front desk staff were so kind and professional. The valet staff were also very sweet to open the door and greet us every time we came back to the hotel. The hotel staff are what make this place. Only con to the whole stay was to the headboards. They were all scratched up. Definitely need a replacement.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Brittany, Thank you for choosing Hotel Valencia Riverwalk as your favorite during your trip to Texas! We're thrilled to hear that you found our location unbeatable and enjoyed the professionalism of our front desk and valet staff. Your feedback regarding the scratched headboards is appreciated, and we'll certainly take it into consideration for future improvements. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. Staff was exceptional!! Will definitely stay there again!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Nancy, thank you for your kind words! We're delighted to hear that you found our property very nice and clean and that you had an exceptional experience with our staff. It was a pleasure hosting you, and we can't wait to welcome you back to Hotel Valencia Riverwalk soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice southwest flavored hotel on the river walk close to many points of interest
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Mark, thank you for your positive feedback! We're thrilled that you enjoyed the southwest-flavored ambiance of our hotel and found our location convenient for exploring the city. It was a pleasure having you as our guest, and we look forward to your next visit.

10/10 Excellent

Francisco Javier Nieto, Fairfax

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Francisco Javier Nieto, thank you for your review! We're thrilled to hear that you had an amazing experience with our staff. Providing exceptional service is always our top priority. We appreciate your kind words and hope to welcome you back soon to Hotel Valencia Riverwalk.