Ratings based on 654 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Jul 26, 2015
The food was not good it was to expensive for what it is. It was very crowded.
Comment from Hotel Management
Aug 3, 2015 by Marketing Manager, Hotel Management
Thank you for your review and feedback, we greatly appreciate it. We are sorry for the experience you had with us. We hope you can come back during our off season to really enjoy your stay with us and also try our other outlets on property.
3 out of 5
by A verified traveler from Texas

Close to Seaworld

Posted Jul 22, 2015
I was first excited about booking this hotel but upon arrival became increasingly disappointed. The pool area is nice but really over crowded. Many parents let their kids run wild causing me to have to constantly keep my own small child out of harms way. The lazy river was gross with trash floating through it. The room was small and smelled of bleach when we arrived. I expected better
Comment from Hotel Management
Aug 3, 2015 by Marketing Manager, Hotel Management
Thank you for your review and feedback! We are sorry for your experience with us this time, we hope you can come back during our off season to completely enjoy the experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Excellent hotel for families

Posted Jul 21, 2015
Great lazy river programs for kids golf course average. Accepts pets.
Comment from Hotel Management
Jul 24, 2015 by Marketing Manager, Hotel Management
Thank you so much for your review. We are glad you enjoyed our lazy river! We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hill Country Escape

Posted Jul 20, 2015
We really enjoyed the facilities at this resort. The pool, nature trail, and restaurants were quite enjoyable.
Comment from Hotel Management
Jul 24, 2015 by Marketing Manager, Hotel Management
Thank you so much for your review! We are happy to hear that you enjoyed our water park, natural beauty of the property and our restaurants. We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Jul 18, 2015
I would call it relaxed elegance. Very family friendly. We were there for my 70th. This old grandpa Enjoyed seeing all the little ones haveing such fun.
Comment from Hotel Management
Jul 20, 2015 by Nicole Gravelle, Marketing Manager, Hotel Management
We are so glad to hear that you and your family enjoyed celebrating your 70th birthday with us! Thanks for letting us know, and we hope you'll visit us again!
5 out of 5
Recommended
for Families
by A verified traveler from Houston

Lazy River - Summer Fun

Posted Jul 16, 2015
Pros: Amenities are awesome!!! Food is great - a little pricey - but very good.
Cons: More comfortable beds
Location: Location is great - you don't have to leave - there is plenty to do. Great Family place
Wonderful Hotel - second time to stay and not our last!!!
Comment from Hotel Management
Jul 20, 2015 by Nicole Gravelle, Marketing Manager, Hotel Management
Thank you for the great review, and for coming back to see us! We look forward to having you back again!
5 out of 5
Recommended
for Families
by A verified traveler from Fort Worth

Great Hotel!

Posted Jul 15, 2015
Pros: Clean, Friendly Staff, and Great Location
Location: Across the street from Sea World, plus the hotel provides lots of fun activities on site for children and families.
We had a wonderful time. Lots of things to fun things do at the hotel plus a great place to just relax if that is what you want to do.
Comment from Hotel Management
Jul 20, 2015 by Nicole Gravelle, Marketing Manager, Hotel Management
Thank you so much for the great review! We are glad that you enjoyed your stay, and hope you'll come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Excellent

Posted Jul 13, 2015
Loved this hotel will be returning on my next visit to San Antonio
Comment from Hotel Management
Jul 20, 2015 by Nicole Gravelle, Marketing Manager, Hotel Management
We are so happy to hear it, and look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Family friendly resort.

Posted Jul 13, 2015
Pros: Above average customer service, friendly staff, beautiful grounds to enjoy.
Cons: We ate outdoors by the pool one night and unfortunately there were a lot of flies. The outdoor dining could be improved by controlling the flies.
Location: Great location near Sea World and La Cantera Mall. Not far from the River Walk.
Had a great time with the kids. Lots of activities for them to enjoy while the parents relax. We liked the lazy river, flow ride and making smores.
Comment from Hotel Management
Jul 20, 2015 by Nicole Gravelle, Marketing Manager, Hotel Management
We are so happy to hear that you enjoyed your stay with us, including our lazy river, Flow Rider wave machine and evening s'mores. Thanks for letting us know, and we hope to have you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Great amenities

Posted Jul 10, 2015
It was a great vacation! My family and I enjoyed the amenities and the staff really took care of us beyond our expectations. The resort is very kid friendly but caters to adults equally. I would definitely return and recommend it over and over. Thank you Hyatt for a great experience!
Comment from Hotel Management
Jul 20, 2015 by Nicole Gravelle, Marketing Manager, Hotel Management
We are so glad that you and your family enjoyed your stay with us! Thank you for recommending us to others, and we look forward to the opportunity of having you back as our guests!