Ratings based on 930 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

way below expectations for a resort...

Posted Nov 28, 2016
Pros: Outside grounds only...
Cons: this place needs full renovations and should not MIX Pet friendly rooms with any other room... should have separate quarters./ sections/ rooms... not
Location: Sea world... Problem is the hotel is old and not well kept inside... cant take the pets smell out of the rooms... they also tend to bark next door.
Not good ... we had to check out... and leave,.. expecting FULL Refund.
Comment from Hotel Management
Dec 5, 2016 by Marketing Manager, Hotel Management
We are so sorry to hear that you were not satisfied with your room accommodations during your recent stay at our resort. We strive to provide the utmost in care and cleanliness for each of our guests and their rooms, and apologize if we fell short of that with you. We hope you will let us know if there is anything we can do to rectify the situation and earn back your business. Thank you.
5 out of 5
by A verified traveler from US

Posted Nov 17, 2016
Staff at this hotel were very helpful and informative. Everyone enjoyed the amazing facilities and features. I would definitely recommend this hotel to friends and family.
Comment from Hotel Management
Nov 18, 2016 by Marketing Manager, Hotel Management
Thank you so much for sharing your experience with us! We are so happy to hear that you enjoyed your stay and are willing to recommend our hotel to others. We hope to see you again soon!
5 out of 5
by A verified traveler from US

This resort is very nice

Posted Nov 1, 2016
Cons: there could be better selection of restaurants
Location: the location is in a nice and quiet area but shopping and restaurants are close by
Once you enter, there is a nice aroma that welcomes you. the staff are very courteous and nice, the room was clean and nice..hotel amenities are great. golf course, pool, lazy river, kids play ground
Comment from Hotel Management
Nov 7, 2016 by Marketing Manager, Hotel Management
Thank you so much for your review, we truly appreciate it! We are so happy to hear that you enjoyed your stay with us including the service received from staff, cleanliness of rooms, and amenities we offer our guests. We certainly hope to welcome you all back again soon!
5 out of 5
by A verified traveler from Houston

Excellent resort, great value, multiple activities

Posted Oct 24, 2016
Pros: Spa, lazy river, friendly staff
Cons: Could have more options for vegans
Location: Sea world, 15 min from downtown with the comfort to be in the hill country
Love the spa, the lazy river, the pools, all bars, and restaurants, the staff very friendly, really care about guests, great place for families, and couples
Comment from Hotel Management
Oct 25, 2016 by Marketing Manager, Hotel Management
Thank you so much for sharing your experience with us, we truly appreciate it. We are so happy to hear that you enjoyed the spa, water park, restaurants, and service received from staff. We hope to see you all again in the future!
5 out of 5
by A verified traveler from san antonio

Great Staycation

Posted Oct 10, 2016
Stayed for my 9yr olds birthday as she asked for a staycation instead of a party, her and her friends had a wonderful time!
Comment from Hotel Management
Oct 25, 2016 by Marketing Manager, Hotel Management
So exciting! Thank you so much for sharing this experience with us and thank you for choosing to spend this special occasion here. We are happy to hear that the girls had a wonderful time and hope to see you all again in the future!
4 out of 5
by A verified traveler from houston

nice hotel, good food, but not for handicapped

Posted Sep 26, 2016
Pros: rooms were great and the general store had reasonably priced goods. No microwave in the room-just a small refrigerator
Cons: probably cost prohibitive, but move the handicapped rooms closer to the lobby
Location: N/A
We enjoyed our stay, and the staff was helpful. One downside was that we had two rooms-one being for my 93 yr old mother in law who has limited walking ability. THe hotel design has the handicapped rooms at the extreme ends of the building making it impossible for her to use her walker. The hotel was good about lending us a wheel chair for the 4 days we were there, but if the handicapped rooms were close to the lobby she could have kept her independence with her walker. I didn't get to golf, but the course looked nice. Good for young families.
Comment from Hotel Management
Sep 27, 2016 by Marketing Manager, Hotel Management
Thank you so much for taking time to review your stay with us. We are so happy to hear that your family enjoyed their stay including your mother-in-law. We that next time you all stay with us that you get a chance to experience our golf course, it truly is enjoyable. We look forward to welcoming you all back again soon!
5 out of 5
by A verified traveler

Posted Sep 26, 2016
Great hotel for a weekend getaway with the family. Our kids enjoyed the lazy river, playground, riding the bicycles and the pool (although a bit smaller than expected). The rental cabanas are nice, though a bit pricey and do not have direct access to the pool. Good food, great staff.
Comment from Hotel Management
Sep 27, 2016 by Marketing Manager, Hotel Management
Thank you so much for your review, we greatly appreciate it! We are thrilled to hear that your family enjoyed every bit of the resort including the water park, food and service received from staff. We hope to see you again in the future!
2 out of 5
by A verified traveler from San Antonio, TX

Anniversary Dissapointment

Posted Sep 21, 2016
Pros: Jacuzzi and our free app for dinner.
Cons: Better pillows they were too soft for comfort. Clean the pools please. Not sure what to do about dinner. Maybe reduce the prices to equal the taste.
Booked this room for one night as a stay-cation for our anniversary. Checked in and was given a handicap room assuming it was first avail. We went straight to the pool and luckily they did have an adult only pool, however it was very dirty and small. The cabanas were separate from the pool area and definitely not worth the rental so we opted out. Best part of the pool was the Jacuzzi where we spent a majority of our time in 95 degree weather since it was cleaner. Management was walking the property and asked us where we were dining and we hadn't really decided but did offer a complimentary appetizer for dinner at the restaurant. My poor husband really wanted a steak and chose the filet mignon, however to his dismay it was too bland for taste and especially price and he poured A-1 sauce all over it to make it taste better. My side asparagus was so burnt, I had to have them remake it. The property is nice to visit for the day but for us never again for the night.
Comment from Hotel Management
Sep 27, 2016 by Marketing Manager, Hotel Management
We are so sorry to hear about your recent stay with us. We strive to provide the utmost in cleanliness and quality in meals and apologize if we fell short of that with you. We hope that if there is anything we can do to rectify the situation and earn back your business that you would let us know. Thank you.
5 out of 5
by A verified traveler from katy, tx

Posted Sep 19, 2016
Great for kids. Love activities. Food was good.
Comment from Hotel Management
Sep 27, 2016 by Marketing Manager, Hotel Management
Thank you for your review, we are happy to hear that you enjoyed the food and activities. We look forward to your next visit!
4 out of 5
by A verified traveler

HR Spa & Resort S.A. vs HR Spa & Resort Lost Pines

Posted Sep 12, 2016
I've stayed at Lost Pines and one in San Antonio.. I preferred Lost Pines due to more places to take walks (trails, etc.) and waitstaff waited on you while at the pool area. it was nice resort but I liked Lost Pines better
Comment from Hotel Management
Sep 27, 2016 by Marketing Manager, Hotel Management
Thank you for your review, we hope we can invite you back again in the future.