All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1076 out of 1624 reviews" "
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Perfect hotel. Close to Riverwalk and accessible to Alamo!
Alamo
Stayed 1 night in Apr 2024
Response from Will P on Apr 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Beautiful hotel in downtown San Antonio. Great location. Very quiet and nice, comfortable rooms.
Kimberly
Stayed 1 night in Apr 2024
Response from Will P on Apr 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
The linens were exceptional. Loved that the beds had automatic lights for getting up in the dark. Also, a good breakfast was included every morning. Loved the hardwood floors. The Riverwalk view was ok but stepping out to the Riverwalk from the hotel was really great. Pool was a bit small and a little cold but enjoyable. Loved that the hotel provided water in the entrance that was refreshing after a long walk.
Sylvia
Stayed 3 nights in Apr 2024
Response from Will P on Apr 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Close to anything you could want. Staff was awesome!!!
Jennifer
Stayed 3 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Conveniently located on the Riverwalk within close walking distance to the Alamo, Stores and restaurants. Staff were extremely friendly. High level room with view of the City was superb.
Cheri-Lee
Stayed 5 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
4/10 Poor
Maria F, Sarasota
Apr 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maria F
Stayed 3 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
10/10 Excellent
B
Apr 15, 2024
Liked: Amenities
Everything was perfect
B
Stayed 2 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
10/10 Excellent
David B
Apr 15, 2024
Liked: Cleanliness
David B
Stayed 1 night in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
The room was nice and beds were comfy. The TV in our room didn’t work and they were supposed to come fix it and didn’t, however, they did give us a credit. The location on the Riverwalk was great, right next to a lot of popular restaurants and bars!
Maranda
Stayed 1 night in Apr 2024
Response from Will P on Apr 19, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Great Location easy access to riverwalk
Great service and clean
George
Stayed 2 nights in Apr 2024
Response from Will P on Apr 15, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
The check in process was fast and easy. Staff is very nice and location is convenient and hotel is located right on the river walk
Roxanne E.
Stayed 1 night in Apr 2024
Response from Will P on Apr 10, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Perfect location on the river walk. Inviting lobby with fruit infused water. Clean, spacious, and well decorated rooms. Self parking or valet parking available. Staff were all very friendly and helpful. Restaurant was very good. We had a great stay!
Caroline
Stayed 3 nights in Mar 2024
Response from Will P on Apr 8, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Great staff who are eager to help, and super clean and well appointed hotel!
Andrew
Stayed 1 night in Apr 2024
Response from Will P on Apr 8, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Wonderful location delicious breakfast 😋
Beautiful pool area and views
David L
Stayed 4 nights in Mar 2024
Response from Will P on Apr 8, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
10/10 Excellent
Patricia
Apr 3, 2024
Everyone was nice and polite, I felt safe and comfortable.
Patricia
Stayed 1 night in Apr 2024
Response from Will P on Apr 3, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
2/10 Terrible
Mayra Sanchez
Apr 2, 2024
Mayra Sanchez
Stayed 2 nights in Mar 2024
Response from Will P on Apr 4, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
We were so disappointed that on our check out day only one elevator was working. We waited 25 minutes with our luggage on the 4th flour and only one elevator arrived, always full. We finally found the stairs and took them down with all our luggage. Good thing we are in decent shape. We were rushed to catch our flight. Someone could have alerted guest of the situation and offered help with luggage... My husband avoided a near fall on the stairs.
Martina
Stayed 1 night in Mar 2024
Response from Will P on Apr 2, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
This hotel will be the one I check first next time I go to the Riverwalk. I could find nothing wrong with any part of my stay. Everyone was so nice and helpful.
Mike
Stayed 1 night in Mar 2024
Response from Will P on Apr 1, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Property is centrally located. It is very clean and dining, shopping, and points of interest are nearby. Excellent staff very friendly and helpful.
Marie
Stayed 4 nights in Mar 2024
Response from Will P on Apr 1, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
El hotel es bonito y limpio. El servicio por el personal es muy amable. Y lo cerca del riverwalk es hermoso. El desayuno es muy rico. Y las habitaciones también están muy bien la cama y las almohadas muy bien.
Lo malo es lo caro del Valet parking y lo lento y el estacionamiento en general. 50dlls Valet y $40dlls general por día.
Lo otro que no me pareció fue que el paquete de desayuno incluido es una tarifa relativamente baja (60dlls en 3 personas) Al final tienes que pagar la diferencia
Melissa
Stayed 3 nights in Mar 2024
Response from Will P on Apr 1, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Perfect location, great service, very family friendly. There were so many convienent dining options, very close to all attractions, and a CVS and Walgreens very close by for any little emergencies. Super clean as well. Highly recommend staying here.
Thien Nga
Response from Will P on Apr 1, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
It was a very wonderful experience in the hotel. The elevator was so cool, beds were comfy, the high view, it was all very nice. I recommend this hotel.
Alexander
Stayed 1 night in Mar 2024
Response from Will P on Apr 1, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
10/10 Excellent
Kimberly
Traveled with family and small children, Traveled with family
Mar 31, 2024
Staff is friendly and so helpful. The hotel is clean, well maintained facilities and right on the Riverwalk so fun and food is at your doorstep!!
Kimberly
Stayed 1 night in Mar 2024
Response from Will P on Apr 1, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
8/10 Good
Terry, Albuquerque
Traveled with group
Mar 21, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was fine. It just shows its age.
The restaurant and housekeeping staff were very friendly and polite.
Terry
Stayed 3 nights in Mar 2024
Response from Will P on Mar 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
I didn't like that my rooms was not ready at the time of check in.
Yvonne
Stayed 1 night in Mar 2024
Response from Will P on Mar 21, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Great spot on the Riverwalk. Close to museums, Alamo, boat rides, etc
Adele
Stayed 2 nights in Mar 2024
Response from Will P on Mar 20, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
10/10 Excellent
Kenneth
Traveled with family
Mar 18, 2024
There is a lot of construction in the area at this time to make improvements, so there is noise, change in traffic.
Kenneth
Stayed 3 nights in Mar 2024
Response from Will P on Mar 20, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!