Not as great as the stars would suggest
Posted Jun 10, 2016
Expedia totally messed up, charged my credit card for over $1,000 and booked my family for the condo that was not available. We did get one night stay in the hotel before we were forced to leave and find another place to stay for the rest of our vacation. As for the hotel, it was NOT worth the price. There were not enough staff members to support the guests, so we waited more than 10 minutes each time at one of the pool bars. We stayed on the 3rd level, but the elevator was broken, so we had to walk up 3 flights of stairs with all of our luggage and groceries for the kitchen. (As a side note, I had to THROW AWAY about $200 worth of groceries due to Expedia's negligence, as the hotel I could find on short notice did not have a kitchen). The resort allows pets, so we were greeted with a nice pile of dog crap when we went to leave that morning for Sea World. Lastly, they were less than accommodating when I was forced to leave the rest of my family at Sea World, instructed that I needed to have my property out of their condo by 2 pm.