Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Great resort, never wanted to leave

Posted Sep 1, 2015
Multiple restaurants, great spa and excellent staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice resort hotel

Posted Aug 30, 2015
Pros: Excellent service, great facilities and grounds, fun pools/slides
Cons: Clean and sanitize drinking glasses in the rooms, clean pools more frequently
We stayed at the resort for 4 nights and really enjoyed the facilities. The grounds are beautiful, the rooms are very comfortable, lovely golf course, and plenty to do for the kids. The staff are very friendly and made us feel incredibly welcomed. I loved the fact that they had a Starbucks on site! We were there from a Weds-Sunday and the pools were not crowded and clean up until Friday. Then it got incredibly crowded and the pools were pretty filthy (beer cans in the plants, white frothy foam in some corners of the pool, and leaves/mulch floating). They probably would benefit from more cleanings during the busy times. I understand that they are adding additional pools and slides for next year which will help accommodate more people. The room was very clean with the exception of the glasses in the bathroom which had lip marks all over them when we first arrived, so clearly not cleaned or sanitized. That was pretty gross, so I washed them myself before using them. The fitness facility is excellent and I enjoyed getting a quick workout in each morning. Overall, a very nice stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great activities and waterpark beautiful grounds

Posted Aug 25, 2015
Pricey but worth it great food awesome frozen mojitos poolside Lots for all ages. Littlest ones are not left out
5 out of 5
Recommended
for Everyone
by A verified traveler from Flower Mound, TX

The only thing missing was the beach!!

Posted Aug 20, 2015
When my daughter wanted to go to Sea World for a family vacation I did so but my ideal vacation has always been the beach. This place was awesome!! I didn't miss the beach at all. The grounds are beautiful, hotel staff was great, the water park was fun especially for my daughter!! She even asked if we could leave Sea World and go back to play in the pool. We will definately be back, but next time bring family and friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Had a great experience. Nice family atmosphere. Great food
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico, DF

El mejor hotel en San Antonio para viaje familiar

Posted Aug 13, 2015
Las habitaciones son muy espaciosas, cómodas y limpias. Este hotel cuenta con un parque acuático dentro de sus instalaciones! Con 3 toboganes y un río artificial que rodea las piscinas del complejo y que se puede disfrutar arriba de inflables para una o dos personas. Todas las instalaciones son de primera calidad. Estuvimos hospedados 8 días (segunda semana de agosto 2015) y el clima siempre estuvo entre 36 y 38 grados centígrados! Definitivamente volveré a hospedarme en este hotel en verano de 2016.
2 out of 5
by A verified traveler

Great Property but service was very poor..!!!

Posted Aug 13, 2015
Great location and beautiful property but understaffed and unorganized. 45 min wait for breakfast with reservation and room service was no better with 75 min wait. Would not go back...
2 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Not Handicapp Friendly

Posted Aug 12, 2015
They have no automatic doors. Forces you to have to try to push door and get through with the chair and you trying to fight the door as well. We booked months in advance and asked for handicapp room we get there and the room was not handicapp accessible so I am fighting doors inside the room as well. My sister got pretty banged up with bruises trying to help me through the days we were at this hotel. Then myself and three others ended up with food poisoning from only eating at the hotel only.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great pool and water park like feel.

Posted Aug 11, 2015
Beautiful facility, inside and out. We were upgraded to a suite upon arrival and it was wonderful. Food is great. Loved every minute.
4 out of 5
Recommended
for Families
by A verified traveler

Excellent for Families

Posted Aug 10, 2015
Pros: Facilities, activities, service
Cons: Food is not that good and very crowded
Location: Great tube rides, awesome lazy river, fantastic activities for the kids
Absolutely fantastic for families. The only critique is that it is way too crowded. However, they are adding 2 new slides and a conference center and not adding any more rooms, so that should thin out the overcrowding. If you come during the week and avoid the weekends, you will think you have the place to yourself. Staff, facilities and activities for kids is second to none in the area. It's a stay-cation, vacation or surprise trip must. Don't expect too much from the restaurants, the cleanliness, facilities and service was fine, but the quality of the food was not up to par.