Outdoor pool

Reviews of OYO Hotel San Antonio East

2.5 out of 5
OYO Hotel San Antonio East
5530 E IH 10, San Antonio, TX

Reviews

5.4
Rating 10 - Excellent. 32 out of 201 reviews" "
Rating 8 - Good. 39 out of 201 reviews" "
Rating 6 - Okay. 28 out of 201 reviews" "
Rating 4 - Poor. 31 out of 201 reviews" "
Rating 2 - Terrible. 71 out of 201 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rosy on Sep 11, 2023
Hi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

4/10 Poor

Laner

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
woke up the nest morning with bites from bed bugs.
Stayed 1 night in Apr 2022
Response from Joey on Apr 15, 2022
We are sorry for the inconvenience caused to you, Laner! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Mauro Esquivel

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Thomas on Mar 25, 2022
Hi Mauro, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Thomas

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Overall Ok Stay
Overall it was an ok stay. Carpet felt dirty and the shower looked like they didn’t clean it well since there was hair in it. Area looks shady, but it was ok.
Stayed 1 night in Mar 2022
Response from Ammy on Mar 22, 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

6/10 Okay

Aaron

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ammy on Mar 21, 2022
Hi, Aaron! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Cynthia

Stayed 2 nights in Feb 2022

2/10 Terrible

Wesley

Stayed 1 night in Mar 2022

6/10 Okay

Alfredo

Stayed 2 nights in Mar 2022

2/10 Terrible

Luis j

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Jake on Mar 8, 2022
Hi Luis, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jake

8/10 Good

Kirk

Stayed 1 night in Dec 2021

8/10 Good

Tapuni

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Jane on Dec 12, 2021
Hi, Tapuni! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

6/10 Okay

Dewanna

Stayed 3 nights in Dec 2021
Response from Ricardo on Dec 9, 2021
Hi, Dewanna! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ricardo!

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Jane on Nov 23, 2021
Hi, Patricia! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excellent

Monte J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked is that it was very quiet and walkable restaurant and stores
Stayed 1 night in Nov 2021
Response from Cheshta on Nov 11, 2021
Thank you for rating us with such awesome words, Monte! We will strive to keep up with your expectations always. Regards, Ivy

2/10 Terrible

Alejandro

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jane on Oct 29, 2021
Hi, Alejandro! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Dewanna

Liked: Staff & service, room comfort
Good but not the best
Cleanliness could hve been a little better tub and sheet and pillow cases llocation was great for me
Stayed 3 nights in Oct 2021
Response from Ammy on Oct 27, 2021
Hi, Dewanna! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When I went to the room I was given it hadn’t even been cleaned
Stayed 1 night in Oct 2021
Response from Ammy on Oct 16, 2021
Hi, Eric! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Deirdre

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Seedy motel in a terrible part of town. On-site "massage parlor" operating in motel. All furniture in rooms and lobby appears to be picked from a dumpster.
Stayed 2 nights in Oct 2021
Response from Jane on Oct 12, 2021
Hi, Deirdre! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

4/10 Poor

Selma

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cuando iba a hacer el check out fue muy informal, la persona encargada estaba afuera de recepción y me pidió la tarjeta ahí
Stayed 1 night in Sep 2021
Response from Cheshta on Sep 8, 2021
¡Hola, Selma! Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Ivy

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service
It was ok ,quiet place .
Stayed 1 night in Sep 2021
Response from Noah on Sep 8, 2021
Hi, Gerardo! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Elbridge

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty rooms
Stayed 1 night in Aug 2021
Response from Cheshta on Aug 26, 2021
Hi, Elbridge! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Noah on Jul 27, 2021
Hi, Ramon! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Noah

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Good place. Clean.
Stayed 1 night in Jul 2021
Response from Noah on Jul 26, 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Gilbert

Stayed 1 night in Jul 2021
Response from William on Jul 19, 2021
Hi, Gilbert. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, William

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
The room smelled like mold and air freshner and there were dead flies stuck on the bathroom door. We would not have stayed except we had driven so long we absolutely had to sleep then. The pillows were thin and lumpy, even 2 together were still not the thickness of a standard pillow. There was no staff to be found in the lobby or elsewhere at checkout time. The only good thing about this place was a functioning air conditioner.
Stayed 1 night in Jul 2021
Response from Cheshta on Jul 12, 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Janet

8/10 Good

miguel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
way overpriced for a night
Stayed 1 night in Jul 2021
Response from Jane on Jul 12, 2021
Thanks for the positive rating, Miguel! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, room was decent, Cable TV, room service (order food) for a fee, NO roaches in room, only downside-pool was closed during stay!
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Stayed 4 nights in Jun 2021
Response from Steve on Jun 25, 2021
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Steve

2/10 Terrible

Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gabi on Jun 15, 2021
Hi, Lynette! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

4/10 Poor

Douglas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Leo on Jun 12, 2021
Hi, Douglas! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from Leo on Jun 10, 2021
Thanks for the positive rating. Hope to welcome you again soon. Regards, Alex

4/10 Poor

Josephine

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Bella on May 10, 2021
Hi, Josephine! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Bella!

8/10 Good

Ivonne

Liked: Staff & service
Room smells like it’s been hotboxed with cigarettes and beds are too squeaky
Stayed 1 night in Apr 2021
Response from Mark on Apr 25, 2021
Thank you so much for the positive rating, Ivonne! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Mark

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Apr 2021
Response from Marie on Apr 21, 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was terrible next to some crackheads that were living next door.
Stayed 1 night in Apr 2021
Response from Marie on Apr 10, 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

10/10 Excellent

Scott

Stayed 1 night in Mar 2021
Response from Gabi on Apr 19, 2021
Hi, Scott! Thank you for the positive rating. Looking forward to your continuous love and support. Regards, Gabriel!

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2021
Response from Bruce on Apr 10, 2021
Hi, we are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Bruce

6/10 Okay

Louis

Stayed 1 night in Mar 2021
Response from Marie on Mar 30, 2021
Hi, Louis! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is very dirty and has rude customer service
Stayed 1 night in Mar 2021
Response from Bruce on Mar 24, 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce

6/10 Okay

Stephanie

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021
Response from Chris on Mar 23, 2021
We are sorry for the inconvenience, Stephanie! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Terrible

Verified traveler

Stayed 5 nights in Mar 2021
Response from Chris on Apr 2, 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

6/10 Okay

Maximino

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Chris on Mar 22, 2021
Hi, Maximino! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from James on Mar 21, 2021
We are sorry for the problem faced, by Armando on ! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, James

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
will not recommend oxo the old style knight inn
Place is run down and need a major overall; seem the hot water was low pressure and no good for a shower.
Stayed 1 night in Mar 2021
Response from Bryce on Mar 17, 2021
Hi, Jamie! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bryce

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful 🙂keep up the good work
Stayed 1 night in Mar 2021
Response from None on Mar 12, 2021
Thanks for your valuable time to write a review, .We?ll strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcoming you soon. Regards, Jake!

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The a.c. did not work, got a smoking room and had zero ash trays, if you wanted cofflee you had to go to front office.
Stayed 1 night in Feb 2021
Response from Marie on Mar 5, 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

10/10 Excellent

Kevin J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021
Response from Leo on Feb 13, 2021
Thanks for the positive rating, Kevin! Hope to welcome you again soon. Regards, Alex

10/10 Excellent

Patricia, Corpus Christi TX

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front personal very friendly and there was parking for my husband's big truck not all hotels offer parking
Stayed 1 night in Jan 2021
Response from Leo on Jan 26, 2021
Hi, Patricia! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel very friendly. Parking for big truck available not a lot of hotels have the room for it.
Stayed 1 night in Jan 2021
Response from Marie on Jan 23, 2021
Thanks for such a lovely review, Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

4/10 Poor

Bárbara

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Very dissatisfied with the room appearance specially during this pandemic. Room was dirty towels look like they where used with hair on them leaking toilet their was blood stains sink pillows cover where also dirty room was just a mess.
Stayed 1 night in Jan 2021
Response from Marie on Jan 13, 2021
Sorry for the inconvenience, Bárbara! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!