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Reviews of Regency Inn - Fort Sam Houston

2 out of 5
Regency Inn - Fort Sam Houston
1131 Austin Hwy, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 7 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 7 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 9 out of 31 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shania

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible, don't get this hotel, you’ll have the worst day of your life if you get this hotel, its bad and you will not feel safe if you get this hotel just by the looks and I wasn't able to check in cuz nobody is there ,I paid for nothing basically I have the money for free , for military folks , this hotel is using fort samhouston in the name but its not inside the base so please dont get this hotel nad decision i did in my life is getting this place, expedia will not help you either tried to call for a refund but I don’t get response from any representatives. So please dont get this hotel.
Stayed 1 night in Feb 2023

4/10 Poor

Liliana, San Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

William

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Dolores

Stayed 1 night in Sep 2022

6/10 Okay

Louise

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mostly as expected for the cost savings.
Stayed 1 night in Jul 2022

4/10 Poor

Robert, Flagstaff

Disliked: Staff & service, property conditions & facilities
Poor service and room was extremely hot with holes in sheets.
Stayed 1 night in Jun 2022
Response from Regency on Jul 2, 2022
I'm sorry we improve our services.

6/10 Okay

Marianne

Traveled with family
Disliked: Amenities, property conditions & facilities
Location was okay; felt unsafe for my daughter and I (mom) - the first room they gave us (one king bed)/paid for two beds), the door locks inside the room were broken; the room wasn't very nice but I guess it was worth the $75 per night we paid. Motel 6 would have been nicer.
Stayed 2 nights in Jun 2022
Response from Regency on Jun 20, 2022
we improve our services

4/10 Poor

Robbie

Stayed 4 nights in May 2022
Response from Regency on May 31, 2022
Thank you

2/10 Terrible

Marina

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I didnt like that i was arrested and have to go to jail for 3 years 😤
Stayed 1 night in May 2022
Response from Regency on May 19, 2022
I'm sorry, we think its wrong

10/10 Excellent

Nathaniel Raye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was ver simple very easy, staff was courteous and the atmosphere of the grounds I cluded everyone
Stayed 1 night in Apr 2022
Response from Regency Inn on May 19, 2022
Thank you

8/10 Good

John

Stayed 1 night in Apr 2022
Response from Regency on May 19, 2022
Thank you

2/10 Terrible

Armando Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi didnt work. Room was dirty. Staff is rude.
Stayed 3 nights in Mar 2022
Response from Regency on May 19, 2022
The Wifi is working sometimes the company fixed the signal.

2/10 Terrible

Vito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE STAY
Terrible stay. Room dirty. Towels were old bedding even older with holes in comforter. Small bathroom. Door didnt close room half open. Holes at bottom of door where mice could enter. Management non existant. Over 50% rms under construction.
Stayed 3 nights in Mar 2022
Response from Thank you on Mar 23, 2022
we appreciate your comments we are improving our service. Thank you.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thebparking was by far the best ive had. Literally in my front door
Stayed 1 night in Mar 2022
Response from Thank you on Mar 22, 2022
Thank you Graciela

10/10 Excellent

jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Mar 2022
Response from Thank you on Mar 22, 2022
Thank you Jack

2/10 Terrible

Willis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The sheets were dirty and had hair in the bed between the sheets
Stayed 1 night in Mar 2022

10/10 Excellent

Nery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and very quiet it has a very good location close to many shops and restaurants to ea, also is close to the airport. The staff is very friendly and professional.
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Thank you on Mar 16, 2022
Thank you for trusting us.

6/10 Okay

Niveen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown motel in undesirable neighborhood
Not much of a motel. It's family owned and run by an Indian family. Not very friendly and quality is sub-par.
Stayed 1 night in Jul 2021
Response from Thank you on Mar 16, 2022
Please accept an apology from us. we will do our best next time

8/10 Good

Socorro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager very nice
Stayed 2 nights in Sep 2021

6/10 Okay

Nick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No sheets and cigarette burns on the comforter.
Very nice staff. Hotels.com however, appears to be bilking the hotel of local occupancy taxes. When checking in the receptionist informed me I needed to pay occupancy taxes because Hotels.com did not pay them for it. My reciept clearly stated the taxes were paid and my CC had been charged for them. So, either the receptionist was lying or Hotels.com is not sending full payment to the hotel. In general this was a pretty lousy hotel. Toilet leaked, lighting was poor, shower faucet handle was not attached and kept falling off. Vagrant looking people hanging around. No flat sheet on the bed just the "comforter" that had burn marks from cigarettes. I'll move on down the road next time.
Stayed 1 night in Jun 2021

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Awesome property great staff and service as the room was clean
Stayed 2 nights in Mar 2021

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Frederic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst in san antonio
Horrible place. People were living there.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly but in a rough area. It was worth what I paid 35.00.
Stayed 1 night in Mar 2021

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

kenya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They lied about .y booking and tried to get me to pay more
Stayed 1 night in Feb 2021

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst hotel I’ve ever seen.
Stayed 1 night in Dec 2020

10/10 Excellent

Muchael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Osvaldo Alfonso

Stayed 1 night in Mar 2022
Response from Thank you on Mar 16, 2022
Thank you for visiting us, we hope to improve your stay next time.