Nice resort for a getaway. Only a couple of issues
Posted Oct 11, 2016
I booked a room from the website through Expedia. It specifically said gorgeous patio overlooking the hill country. When we checked in there was a $20 up charge for said patio and there was no patio furniture on the balcony.
When we checked in the front desk woman said your room is ready, a supervisor just had to check it and make sure it's up to standard. We will call you when this is complete. So we unloaded our luggage, parked the car. And waited for that call to come. It did. An hour and a half later.
The spa is incredible and the staff there was excellent! They even located my earrings that I had left in the robe pocket.
Dinner at Sweetfire was AMAZING - nothing could have been improved upon from our table, our waiter and the FOOD, wow!
The last thing we were looking forward to was coffee and a long walk in the morning around their 5.5 mile nature trail that was advertised on their website. When I was handed a card and told it would lead me to the neighboring mall, I was highly disappointed. To the point that we checked out early and had breakfast at home. If you advertise something on your website, you darn well better be able to deliver. If the nature trail is unavailable due to construction taking place, be truthful about it up front.